Booker

Average rating: 9.3 out of 10 based on 3788 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 5, 2023 — Rated 10 out of 10 by H. Jiffy Lube of Severn
What did you like about your recent visit?

Efficient and courteous!
Report a concern   October 5, 2023 — Rated 9 out of 10 by D.J. Jiffy Lube of Severn
What did you like about your recent visit?

Professional service. Done quickly

Report a concern   October 4, 2023 — Rated 10 out of 10 by T.A. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

able to drop the vehicle off and pick it up at my convenience. staff is always pleasant and accommodating
Report a concern   October 4, 2023 — Rated 10 out of 10 by J.M. Jiffy Lube of Severn
What did you like about your recent visit?

Friendly and very informative.
Report a concern   October 4, 2023 — Rated 10 out of 10 by T.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

great people & quick service
Report a concern   October 4, 2023 — Rated 10 out of 10 by D.R. Jiffy Lube of Severn
What did you like about your recent visit?

Speedy and efficient service!
Report a concern   October 4, 2023 — Rated 0 out of 10 by G.M. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Costs, and attempt to up-sell services. I had a need at the time, and willingly consented to the cost due to short window. Not something I would routinely do because tere are equal, if not better services available at a lower cost.
Report a concern   October 4, 2023 — Rated 10 out of 10 by N.S. Jiffy Lube of Severn
What did you like about your recent visit?

Great team and very efficient
Report a concern   October 4, 2023 — Rated 10 out of 10 by S.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

Good communication! Fast service!
Report a concern   October 4, 2023 — Rated 10 out of 10 by M.M. Jiffy Lube of Severn
What did you like about your recent visit?

VERY QUICK ,

Report a concern   October 3, 2023 — Rated 8 out of 10 by J.W. Jiffy Lube of Severn
What could we do to improve?

I come to this Jiffy Lube in Severn because of the customer service. I trust the way the serviceman maintained the care of my car. However, on this visit it felt different, there were some distractions and not fully attentive to the customers.

Overall, the quality of service was good. The staff was polite, professional, and friendly. I will continue to come to this location for my car service.

Report a concern   October 3, 2023 — Rated 10 out of 10 by V.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The staff was very helpful and courteous

Report a concern   October 3, 2023 — Rated 10 out of 10 by R.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everything

Report a concern   October 3, 2023 — Rated 10 out of 10 by B.T.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Customer service
Report a concern   October 3, 2023 — Rated 10 out of 10 by V.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

I’m over the moon with the the promptness, courtesy, I receive from the manager and technicians
Fantastic service!
Report a concern   October 3, 2023 — Rated 10 out of 10 by T.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Good customer service with nice waiting area
Report a concern   October 3, 2023 — Rated 10 out of 10 by D.L. Jiffy Lube of Severn
What did you like about your recent visit?

Very quick and reliable.
Report a concern   October 3, 2023 — Rated 10 out of 10 by J.Q. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone & everything,great service.
Report a concern   October 3, 2023 — Rated 10 out of 10 by J.A. Jiffy Lube of Millersville
What did you like about your recent visit?

Great customer service
Report a concern   October 2, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

The shop is nearby! The personnel is friendly & the service was fast & efficient.

Report a concern   October 2, 2023 — Rated 10 out of 10 by J.S. Jiffy Lube of Severn
What did you like about your recent visit?

Very friendly personal, quick service too.
Report a concern   October 2, 2023 — Rated 10 out of 10 by V.D. Jiffy Lube of Severn
What did you like about your recent visit?

Service was great

Report a concern   October 2, 2023 — Rated 10 out of 10 by O.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

There is always great customer service at this location and my car is done within 15-30 min at the most.

Report a concern   October 2, 2023 — Rated 10 out of 10 by C.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Best visit I’ve ever had. Very attentive and answered questions

Report a concern   October 2, 2023 — Rated 10 out of 10 by S.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Speed, courtesy, professionalism, and price.
Report a concern   October 2, 2023 — Rated 10 out of 10 by D.D. Jiffy Lube of Severn
What did you like about your recent visit?

Good customer service

Report a concern   October 2, 2023 — Rated 10 out of 10 by E.D. Jiffy Lube of Severn
What did you like about your recent visit?

Hospitable
Report a concern   October 1, 2023 — Rated 10 out of 10 by R.J.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Always good treatment

Report a concern   October 1, 2023 — Rated 10 out of 10 by B.D. Jiffy Lube of Severn
What did you like about your recent visit?

They told me that my oil looked full and clear and that I didn't really need another oil change this soon after the last one.
Report a concern   October 1, 2023 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Attention to detail kind employees

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