Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2370 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 7, 2022 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I felt like I was being blown off by the doctor since it was the end of his shift and he was leaving. I went for severe abdominal pain and was discharged in just about the same amount of pain and told to schedule with a G. I. doc (who can’t see me until Thursday) and prescribed a medication I already have that clearly wasn’t helping.

Report a concern   November 7, 2022 — Rated 1 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Don't make me pay thousands of dollars to tell me what i already knew and what i told the Dr I knew. Then only give me options that make me worse in the long run

Report a concern   November 7, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everything !

Report a concern   November 7, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Always feel well cared for

Report a concern   November 7, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The Doctor, the nurses, and all of the staff were wonderful! I felt very well taken care of and that I received a high level of service.

Report a concern   November 7, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I encountered there from the representative who checked me in to the pre-op nurse, and all the way through my discharge was so helpful, patient and gentle. It really helped ease any anxiety I had during my visit. I also appreciate the warm and welcoming atmosphere in the lobby area, which also helped ease nerves.

Report a concern   November 7, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was exceptional! The food was delicious and even had diet-specific options like a delicious Gluten Free Brownie 🥰 My surgery went very smoothly, I felt prepared going in with the pre-op bloodwork visit. Visitor times were flexible. They even had netflix and disney which made the time pass so quickly. It was almost a vacation

Report a concern   November 6, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was pleasant and helpful. I’m a nurse in leadership and all these folks were great

Report a concern   November 6, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff treat you like you are their number one priority!

Report a concern   November 6, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great nurses and staff! Comfortable rooms, smaller scale is nice, feel very cared for

Report a concern   November 6, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was on time. People were fast, friendly and efficient.

Report a concern   November 6, 2022 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Staffs weren’t friendly in the ER at all. I was poked twice for drawing blood first time nurse said blood is coming too slow and we need to try one more time. Second time while drawing blood nurse moving her chair constantly while having the needle inserted in my arms. I feel she doesn’t have the knowledge even how to draw blood.

Report a concern   November 6, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Attentive

Report a concern   November 6, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone we encountered was friendly, professional and helpful. I felt more like a guest than a patient.

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Speed, nice personnel, ease of check in

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Hospital has an elegant look that is warm is welcoming. The staff were all extremely nice, professional, and took great care of me!

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The patient care from staff

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

One. We arrived very early, so parking was plentiful. I’m not sure if it’s like that in other parts of the day, but it was appreciated at 06 30 that morning.

Two. The intake personnel at the lobby desk was friendly attentive, and professional.

Three. Erin, who took my information while I was in the hospital bed, vital signs, etc. was an absolute joy. You can’t joke with just anybody at that time of the morning, but she took it like a champ, and came right back with wit of her own and professional wisdom. Bravo Erin.

Four. There was a wonderfully attentive young woman of Asian descent who brought me out of an anesthetic haze gently and with great care. This was Doctor Schwartz‘s first surgery of the day, and I hope that you can track her down and tell her thank you for me.. I was a little dopey, so I didn’t catch her name but she’s really good at her job. I appreciated it greatly.

Five. Amy did a great job with discharge and explanations to my wife, I was still a little dopey, but my wife is singing her praises and justly so.

Six. The OR nurse Mary is lost in a fog somewhere, but I’m sure she was equally adept and took good care of me.

Seven. Dr. Jaffe, the anesthesiologist was a joy. I managed to mess with him a little bit and get him to laugh out loud. It’s not easy to make an anesthesiologist laugh out loud but this guy was on top of his game. Yay Doc that’s a wonderful thing to experience just before you get ready to get the juice.

Ed Last name removed
Doc Schwartz patient
11/4/22
06:30 arrive, 08:00 surgery

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was wonderful!

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and staff.

Report a concern   November 5, 2022 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The friendly staff, quality of the food and for our family, the hospital’s location (close to our home).

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, competent staff.

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the time I walked to the front desk to my procedure and recovery and leaving the hospital was a great experience. All the people that helped me through the process were very nice and professional. This was a great experience for me. Many thanks to the staff and my doctor all were GREAT!!!!!!!!!

Report a concern   November 5, 2022 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly and attentive. Medically i was well cared for. Waiting area was pleasant. We liked having the beeper for my wife, who was kept informed of my progress.

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great people

Report a concern   November 5, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

professional /caring

Report a concern   November 4, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and professional staff.

Report a concern   November 4, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone is so nice and attentive!

Report a concern   November 4, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone was kind, helpful and thorough and facility is very nice

Report a concern   November 4, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All L&D staff were great!


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