Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8634 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very awesome

Report a concern   April 16, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They were very kind and understanding. Every staff member was equally as gracious. The situation I came in for was addressed immediately. The US tech came in very quickly and was excellent. Both my husband & I appreciated the excellent care. Thank you.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The efficiency, courtesy and thoughtfulness

Report a concern   April 15, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Doctor should talk to the patient face to face after he completes the surgery.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Took very good care of me in er

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very clean and updated hospital with fabulous staff

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Quick courteous service, nurses were very kind despite my being hangry & cranky.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every person there was helpful and friendly. They all did their tasks professionally and accurately.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

very competent; very quick to see patients!

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great services. Very helpful.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were super sweet!

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Top notch service from beginning to end. From the moment we walked in and were greeted by the kind and helpful ladies at the front desk and throughout the whole time we were taken care if in the ER. Dr. Lee, Matt and Ernest the nurses, Bob and Scott the Techs. You have an amazing staff that went out of their way to keep us at ease, comfortable, informed, and well cared for,

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital is clean, friendly, and gives excellent care.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses were amazing. Anesthesiologist was amazing as well. Everyone was so nice and cared about me as a patient.

Report a concern   April 15, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

First class services

Report a concern   April 15, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Had no complains , all good .

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

fast, efficient, clean space

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency, politeness, thorough,

Report a concern   April 14, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Shorter wait time

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the moment I arrived at the front door. The environment was very welcoming, and professional. Nicole got me checked in with a pleasant smile and great attitude. I would like to recognize the following:
Dr. Burleson
Dr. Haggard
Tanner
Rachel
Anna
I have been a patient of Dr. Burleson for several years and I trust him completely. He and Dr. Haggard make a good team. In addition, I would like to recognize Tanner. During pre-op, he sat down with me and answered all my questions, and did a very professional job preparing me for my procedure. I would also like to recognize Anna and Rachel. They were there for me during recovery. Rachel also provided materials to my daughter who had come to pick me up.
The entire process was uneventful, which may sound less than impressive. However, when, at a hospital, you expect things to go well, and therefore without any events.
Please recognize each of these individuals on my behalf.

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very impressed across the board. From the initial intake at the front desk (Hannah), to the prep nurse (Tanner) to the charge nurse (Jean) I was very pleased with all levels of service and expertise. It's clear why this location has been successful.

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service and they took very good care of me.
I need to say special thanks to nurses each and everyone ๐Ÿ™๐Ÿ’ž๐Ÿ˜Œ.
They are so kind and friendly.
First name removed

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was super nice and caring. They took amazing care of me

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses are the best I have ever seen and I have seen a lot unfortunately. The most efficient hospital I have been in, I would highly recommend you use Physicians with privileges there, you will be glad you did.

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting. Attentive staff

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Super friendly, professional, nearby, beautiful facility

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I am so grateful for my doctor and all the medical team and all the nurses, anesthesiologist and ALL the staff that attended me at the Baylor center in Frisco. You were beyond all my expectations.
You make me feel so comfortable and I'm feeling super great, I can't believe I have a surgery just a few hours ago, and I can walk, stand, and I am in a wonderful mood.
I still have to be on recovery to see how successful this procedure went, but I'm so positive about it.
Thank you thank you thank you
Eternally grateful.

Report a concern   April 13, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast, no wait, great service!

Report a concern   April 13, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff

Report a concern   April 13, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone at Baylor Scott and White was very professional, courteous and friendly. I was very well taken care of and my surgery was on time and everything went well. I could not ask for a better experience.


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