based on 2522 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
nurses are awesome. they are very helpful and smiles always and supportive. we should really complement them
Doctors and nurses are great.
From housekeeping to doctors, overall care is top-notch. 6th procedure, 5th stay at Baylor Frisco. Not one negative experience.
Very friendly and small hospital, don't have to park a mile away to enter.
Good but refreshment area was a concern, Its all outdated non-working coffee machines with limited snacks .
- No wait to be called back into an ER Room
- RN was very personable and made me feel extremely comfortable even though I was in alot of pain
- Admitting Staff was extremely helpful and provide exceptional customer service
I was treated by very polite, friendly and professional personnel from the reception desk to the nursing and doctor staff. Everyone seemed to care about my well-being and comfort.
Excellent
excellent doctors, nurses, care team, support staff
This was my second time having a child at the hospital. Everything about my service was wonderful. All my nurse's were amazing to my husband and I as we welcomed a new baby. They were very attentive to my needs before, during and after birth.
I felt well taken care of and nutured
The environment, the service and the staff have satisfactorily met my expectations.
Emily and all of the other staff that helped out with my procedure made the experience as pleasant as it could’ve been
Hire more help! Less wait time. More hospital rooms available.
Everyone from check in to discharge were amazing. They made me feel so comfortable and at ease about my surgery. They explained everything and answered every question. The professionalism was top notch.
Professional and very friendly staff.
They are very friendly. And take care of the parents and their needs.
Didn’t have to have an appointment
Minimal wait time in waiting room.
Minimal total time in the examination room between nurse, tech, & Doctor.
I appreciate the good treatment.
The time I was there. In and out.
1. You are not connected to Baylor's computer system so my dr cannot see the xrays.
2. I was diagnosed with the flu but not given tamiflu.
September 30, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
WE were very pleased with BSW emergency center they are great.Super friendly very helpful Dr.Brockman and his RN was great.
September 30, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
The care was kind and worth recommendable to other patients.
Pleasant, helpful staff @ the check in desk. Great pre-op nurse. Kept me updated as I awaited surgery. Very impressed all the way around.
Friendly staff!
September 29, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Good personal
Every one was so incredibly kind. I was feeling pretty miserable when I arrived for my colonoscopy, but Emily, my pre-op nurse’s sweet personality and professional care was exactly what the doctor ordered! Kevin found the perfect vein! My surgical nurses were so kind and professional! Dr. Rocky A., my anesthesiologist, had a great
sense of humor which I sincerely appreciated! Terrell was sweet and kind, thank you Terrell! Dr. Burleson always puts me at ease with his easy-going professionalism and calming attitude! I always know I am in good hands with Dr. B! Lastly, my thanks to Erin, my post-op nurse, who took great care of me…thanks for the graham crackers Erin!
You are all the epitome of caring, kind and awesome medical professionalism! I am blessed to have had each one of you caring for me! Thank you!!
Name removed
There are people ready to help you as soon as you walk in the door. Registration was easy and fast. The nurses for preop or attentive and listened. The nursing staff on the day of my surgery were friendly and kind. I had an outpatient surgery, and I felt well taken care of.
Check in-process was less than desirable. Everyone is very nice, but clearly, you are understaffed. The front desk was disorganized. My surgery time was changed without my notice and then changed back. I felt rushed once I was taken back to prep. Not the best feeling when you are already nervous.
The rooms could use an upgrade as well.
Supportive staff throughout the whole process, from check in to discharge
Service, food, care