Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.4 out of 10 based on 1660 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff from admissions to recovery are amazing and thank you all very much

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service!

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and close to home

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized and polite.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The medical providers were knowledgeable, respectful and friendly.

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything! The nurse on the labor/delivery wing are AMAZING!! Super attentive, sweet and supportive. Loved the celebration dinner idea! Super nice specially when you haven’t sleep for 24h, nice touch!

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

We are very happy as always . This was the second time we enrolled for the same facility and all nurses and doctors are over and above expectations .

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was polite, helpful, and eager to help my wife (and me). Really lowered the stress level for us. Thanks to all!

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Competent. Professional

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility staffed by super personnel. Good communication, great medical care, and just a good experience, all the way round

Report a concern   July 14, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Attentive and calming staff.

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the pre op appt to the actual day of surgery, this is the place to be for sure! Both my husband and myself have had previous surgeries here and view this hospital as our first choice of care! All the way from the front desk, pre op, or to anyone we encounter, we feel important to them all. Thank you for extending the care from the top down to each of us as a patient. My Doctor, is Dr. Eisenberg who preformed my surgery, so I was blessed from the start with him as my Doctor. He chose your facility as we did as well. Thanks so much for your great care.
Sincerely, Name removed 7-2024

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff made my experience very wonderful. Everyone was so kind, professional and helpful.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Ease of scheduling with my primary care physician, friendly and helpful staff from the moment I walked in, to the wheelchair escort out.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very professional. They were also welcoming. I liked the way they explained every step of the procedure to make me feel comfortable.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick, direct.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Service was quick. Clean facility.

Report a concern   July 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly and professional staff

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The unlimited service provided by the Doctors and the exceptional nurses.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Teamwork is great. The facility is pristine and the employees have awesome personalities.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was on time, and very friendly and professional. The entire process was so easy, i would definitely recommend to anyone.

Report a concern   July 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff treats every patient great and are very attentive. Every visit has been above and beyond patient care. Thank you for providing great care.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything. The respect and dignity with which I was treated.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Anesthesiologist

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Efficient friendly and paint care oriented

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly efficient and expert service.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Friendly, efficient, never a long wait; Dr was exceptionally caring and attentive.

Report a concern   July 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Prompt service- very thorough. Friendly staff.

Report a concern   July 10, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I had my baby at this hospital. You're not satisfied with charging the insurance for services I DID NOT USE for my baby, but you continue to insist that I need to pay the remaining balance, which is a ridiculous high price. On top of that, I have asked your billing department to send me the invoice for me, not my baby. I still have not received it. I should be able to see the invoice to understand why you charged my insurance on top of charging me up front before I was admitted to the hospital. You can make things right by waiving any remaining balance for my baby bill because, again, she didn't use the service you're charging me for. You also need to send me my invoice. Hope you are really willing to make things right soon.

Report a concern   July 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Walk in availability
Professional staff
Clear and understandable explanation along with a course of treatment

Answered all my questions without an attitude


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