based on 1632 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was very friendly and helpful
Everything
Very professional
Nursing staff in DSU was great, especially Amy S. Everyone was kind and pleasant. My major complaint was as my room curtain was closed as I was disrobing for my colonoscopy, the chaplain pulled the curtain open and barged in to introduce himself--so inappropriate! My nurse was also shocked by his boldness, no holler out, no knock, nothing. Just pulled the curtain back and came in, truly shocking.
Everyone is so kind and professional.
Overall experience was good, but I have mixed feelings about baby’s nurses as one of them (who worked the second baby’s night) was so strict to me and after birth it felt times more sensitive. Even after 1.5 months I think her manner was too strict.
My room was close to the nurses station and I couldn’t have a normal sleep because of their laughter. The room didn’t have enough fresh air and the sleeping place for my spouse was minimalistic.
Lady from Ears and Hearing came to check baby’s hearing and she didn’t tell us that she was from another company and not from the hospital at first, she gave me docs for signing only after she did her stuff. And only in the end I found out that she was not included to my insurance and she was extra pay. If knew this I won’t use her services for sure.
Other things were great, especially the food and the nurses who took care of me.
Great nurses and doctors
Give proper instructions to the person who picked me up. There was no verbal information given. Just put me in a car and said goodbye
no proper diagnosis and no proper help - gave the same tylenol inspite of saying it didn’t work from last 5 days. Doctor didn’t speak to in detail to understand my situation, at the most she was there for a minute couple of times. Nurse walked away while i was detailing my problem so disrespectful and how can someone treat a sick person like that. never coming back here and never recommending to anyone
Only reason i went there was it’s was connected to main baylor but it was not and they could pull out my medical history
Great service and attention to details.
Friendly
Doctor was rude and started talking to me about problems he has with other sickle cell patients
Pointed out the fact that ove been in the er for rhe same thing — I assumed a doctor would understand that someone with a chronic pain disorder would be come to the emergency room for the same type of treatment I felt very unsafe I was being questioned as if my pain wasnt really and I was seeking for pain pills this is a very dangerous doctor for a patient with sickle cell to deal with I was being accosed with words while in pain I had to advocate for myself while in excruciating pain appreaciate the nurse that treated me as his compassion is the only reason I dont want to escalate things. I hope the doctor that treated me that day gains some bedside decorum I dont think I will be returning to this hospital er
Friendly professional folks
Prompt, easy check-in and prompt care.
Kind and efficient , they listen to what you say.
Efficient, thorough, friendly, easy to understand follow up care
Everyone is super friendly!
Friendly people
Hospitality
Very kind
Everyone is very helpful, professional and kind. They made me comfortable and that calmed my nerves
All employees were polite, efficient and caring!!!!
Caring and professional
Professional, seen quickly.
I cannot brag enough about Briana and Jennifer in L+D. I had a hard labor, and I would’ve given up if it weren’t for them!
Very prompt kind and professional service thank you
These guys are so nice, It has been my go to place for urgent care when I can’t get in to see my doctor on a days notice. NP Jurry is always pleasant , Ben was awesome, and the nurse too was thorough. The receptionist is nice. I had given inaccurate info regarding when I injured my knee coz I hit it on two different occasions and so I thought I have to call them back to correct it and they were very nice about it even told me it wasn’t going to make a difference since there was just some Age related degenerative changes and not a fracture.
Great attention from all the staff (Doctors, Nurses, Lactations Consultants, General Staff)
Very useful information provided along the stay
Great installations and equipment
Pre-natal coursed provided
It’s awesome
On time, kind.