based on 9041 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was very friendly, professional and caring
Good, friendly personnel. Quick admission and treatment.
Friendly, efficient and professional
I liked that my nurse was the same on intake as in recovery. It made me feel like he cared about me anfd was comforting. The facility was very clean and efficient.
You have a wonderful staff, from check-in to pre-op, to surgery, to post-op! I was only there for a few hours for a procedure but everyone that I encountered was friendly to a fault. You have a first class system in place. Keep up the good work!!!
Very nice
Kind and compassionate workers.
1- there is never a wait to be seen
2- there staff is friendly and courteous
3- the results of my visit are carefully and thoroughly explained
The staff was exceptional. From my check in to discharge!
Wonderful staff! From the front desk to the patient rep to the nurses and doctors, everyone was very sweet and caring. I felt well-informed and very comfortable during my entire stay.
Staff, food, service!
Everything and everyone was professional and friendly
Everyone was extremely helpful and caring
The nurses were wonderful
Bad bedside manner in post op. Feeling rushed and uninformed.
Prompt and easy service
Kind staff and nice waiting area
Friendly, Attentive, Caring.
Beautiful clean facility, friendly and knowledgeable employees.
Everyone from the check in to the back were very caring and professional. The nurses especially Amy are awesome. As for doctor Sai, he is my best doctor of the year 2025.
Thank you team!!!
Quick service, personable providors
I always appreciate the professionalism and courtesy with which your staff interacts with patients receiving services in your facility.
I had an outstanding experience at Baylor Medical Center Frisco’s Emergency Room. From the moment I arrived, the staff was attentive, compassionate, and highly professional. The check-in process was quick and efficient, and I was seen by a nurse almost immediately.
The medical team, including the doctors, nurses and X-Ray technicians, provided top-notch care, thoroughly explaining each step of my treatment and making sure I was comfortable throughout. Despite the typically high-stress environment of an ER, everyone remained calm, kind, and reassuring. The facility was also clean and well-organized, which added to the overall sense of professionalism.
I truly appreciate the dedication of the entire team for their prompt response and excellent care. What could have been a stressful experience turned into one where I felt genuinely cared for. I highly recommend Baylor Medical Center Frisco’s ER to anyone in need of urgent medical attention.
Everyone was outstanding in my care😃
Clean, modern facility. All employees were welcoming, friendly, professional. All my care providers were stellar. A very positive experience.
As soon I came in the hospital until the end they were so awesome they help me so much to be comfortable and just want them to know thank you so much
This was my second visit and I drove myself there because of my previous experiences at two other hospitals. Care was provided faster and more competently than the others.
The staff here in the labor and delivery and postpartum department are absolutely amazing. As a first time mom I was scared about how my baby will be brought into the works and the recovery process but the ladies that took care of me made all my fears go away. Thank you so much to Katie & Karen in LND for ensuring that I was heard and taken care of, Kat & Stacey for making sure my baby and I wanted for nothing and the continuous support and care, you two ladies ensured that all my questions were answered and provided insight to things I didn’t think of.
Everyone from the front desk on was super nice and helpful.
Everyone from start to finish were amazing! Thank you!