based on 8806 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the hospital staff was very professional and friendly. My process from beginning to end was excellent. They made my procedure less anxious and it was done in no time.
Nice facility and courteous staff
Your entire staff from Receptionists to Nursing staff are professional, kind, courteous, and simply wonderful! Truly an exceptional experience.
We enjoyed every part of the facility and the people
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Excellent experience all around.
Great service
Your excellent care by the staff; Your excellent knowedge by the doctors. Facility, always clean and nice.
Clean, bright facility, and staff seemed friendly and helpful.
Polite staff
Service was professional yet made me feel welcome and safe. I was able to go into surgery with confidence in my care.
Medical care is exceptional.
From the beginning the admin that checked us in were kind and attentive, our nurses in labor and delivery made us feel so comfortable and well informed. The nursery team is amazing, and delivery felt comfortable and casual. We were lucky not to have complications, but the team was attentive and available had anything gone wrong. Our post partum team took the best care of us. My nurses handled me with care immediately following delivery and were so encouraging during my recovery. We are so lucky to be able to deliver at Baylor Scott and White.
Everyone was very friendly and helpful. I felt up to speed on everything that was happening to me at all times. Very nice, very professional.
Everyone was very professional from start to finish.
Everything
You do not send results to the patients' doctors at patient request. A male nurse was extremely rude to me, hung up on me when I called to inquire. The doctor and staff were fine at the time I was taken care of.
Everyone was very polite and knowledgeable! Especially my pt Stephan.
Nurses and staff were excellent.
Friendly, informative, quick.
Everyone and the hold entire staff was very courteous helping and very respectful and caring for their patients.
Great welcome and checkin experience. Staff was friendly and welcoming. Good use of technology (pager). All the medical staff was outstanding throughout the procedure.
Well organized, very professional and I felt very well taken care of.
Staff was great.
So organized! We were welcomed and the checkin process went smoothly. Every team member who took care of me with was personable and catered to my every need. I was very well cared for from beginning to end!
Very professional yet very personal as well. The entire staff shows that they really care about the patient, and their comfort.
Everyone is so friendly and nice. I've noticed that to be true at every BSW hospital I've been to.
The staff was phenomenal! From the first phone call to set up the payment thru my exit after the procedure, everyone we came in contact with was extremely polite, helpful and caring. They made a stressful day a lot easier. Thank him!
Everyone is friendly and courteous.
1) updating hospital equipment and sheets. Several of our sheets were ripped and not just a minor rip but huge rips. The beds cushions are old, they feel like rocks and the leg stool while I was delivering was not stable and I almost hurt myself. The cafeteria food should extend hours to 6am-8pm to to accommodate breast feeding moms