based on 4420 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Everyone is extremely friendly and took great care of me. Doctors and nurses were very good at guiding me through each step of the process before and after my surgery, the doctor personally came out and spoke to my wife and put her at ease. The waiting areas were clean and inviting.
I would definitely recommend others to use this hospital.
Care from team - all the way from drs to PAs to front desk
Friendly and attentive staff, clean atmosphere, and accommodations.
항상 친절하고 나의 필요를 알고있고. 언어에 불편이 없다
Fast and efficient
Everything! From scheduling to follow up in recovery room, exceeded my expectations!
Very organized and efficient
Being this is my second time at your hospital, from the time I arrived, til they
made me feel comfortable with their care
and kindness. I could not have asked for better care even though I was an
outpatient. Definitely, deserve a
“10”
Fondly
Name removed
Awesome service. All through until discharge
Everyone is so nice and informative.
I would like to express my sincere gratitude for the exceptional service I received at the hospital. The facilities are meticulously clean and well-organized. The staff, particularly Dr. Jennifer R. Gulick, demonstrated exceptional courtesy and professionalism throughout my visit.
Organized, efficient, professional
Friendly helpful staff!
So friendly, so professional, so knowledgeable. Go there for an emergency. You wont’ be sorry
You can get in and out. Felt they knew what they were doing. So glad they are there.
The staff
Efficient and caring staff. Communication was excellent. They made me feel comfortable and important.
Clean and updated hospital, room was spacious, meal variety provided lots of great options. Care team was responsive, administrative team explained all consents and documentation upon entry to the hospital, all documentation was emailed so I didn’t have to walk around with a papers. Overall it was a good experience
Service was great. Staff was caring
It was fast and efficient. Diagnosed the problem quickly and prescribed the meds I needed with sufficient information to take care of the problem.
Everyone was so nice and made me feel comfortable.
Location, personnel were quick, personable and professional.
Great staff
The employees of this hospital are so friendly and caring. This is the most caring hospital that I have ever experienced in my 80 years.
Nurse switching shifts was not done efficiently. Late for medications. A few didn’t do their job checking incision and help to offer to change pads or soiled bed linen. A handful of nurses were great though. Didn’t receive any toiletries during stay or parting gift from Baylor for newborn.
Everyone was nice and professional, and did a great job
Very fast and efficient for a walk-in Urgent Care. CMA (male, sorry I forgot your name), Nurse Matt, and PA Michael were all great and treated me with respect as a patient. Although I didn’t get the treatment I needed that day, I was advised to go to a Level 1 ER to get reevaluated and treated ASAP.
Wasn’t taken seriously. They were trying to discharge me while I was very sick and throwing up. The “head nurse” laughed when I asked if I could wait in room til my husband came to get me since I was still sick. They were in such a rush to get rid of me. When leaving not one body in waiting room so what’s the rush? Very disrespectful
The staff was very friendly and efficient. They took their time to explain the diagnosis and treatment and even escorted us to the pharmacy.