based on 2626 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The services rendered by the staff is very appropriate & friendly.
All is good
Friendly and caring staff.
It was timely and efficiently rendered.
Felt some welcomed. Amazing smiling staff. Felt that I was definitely at a place that was going to care for me.
I was seen quickly. The staff explained their roles they delivered my urine sample & the results were back in 45 min. I would say tge staff displayed confidence, competence, were pleasant, & were determined to get me taken care of & out of there. Greatly appreciated your service.
Wonderful induction experience!!
I was so suprised at how lovely this place is. The people are great and so kind. I did enjoy getting a cup of coffee as it calmed me down while I was waiting for a service. I felt at ease while I had a drink along with a snack , when I was called to preregistered I had a wonderful conversation with a lovely lady behind the desk and did so enjoyed the enclosed area to give details about myself. I must convey I was waiting for prince charming to come along and wisk me away. Thank you for a wonderful place and lovely people I had met along the way.
Outpatient Unit for outpatient procedures was outstanding. Treated me with care and dignity. Wonderful experience.
The doctor on call in the emergency room dr Cardenas was abrupt and abrasive in his interactions. The nurse was asking questions when the doctor interrupted and just started talking instead of listening to my concerns. The doctor briefly examined me and made his diagnosis, then left. The nurse on the other hand took his time to thoroughly explain my condition and used exact terms to assist me in being able to communicate this knowledge going forward. I’m a vet and on occasion have used Baylor, Scott, and White through the Mission Act with far more positive experiences. I appreciate the service but the communication on the doctor side was a less than positive experience.
Nobody wants have surgery, but everyone at your facility made every step of the process easy for me and for my husband. From the moment we walked in the door, We were treated with care and respect. The check in process was easy, the pre-operating area and all the people there were very reassuring to me, they kept my husband informed the entire time, and when we left we had all the instructions that we needed to ensure a speedy recovery. I honestly cannot say enough good things about every single person we encountered that day.
The staff and caregivers were all very friendly and professional.
Great care: Shannon, RN, and Carly, the circulating nurse, were both amazing and reassuring. e, Dr. Howard, Dr. Holder, and Cindy, RN. Preop a week earlier could have been better. I brought my med list, and yet when Cindy, who started my IV the morning of, asked me about meds, it was not updated. They still had me on BP medicine, which I have not been on for over two years.
clean, pleasant, professional,
Very clean. Staff was amazing the best!11
Very impressed with staff. Quality of care very impressive
Great staff and great service. Just not good whenever we got there. Out apt was at 9am and then we got there and they told us that the day before they changed our apt twice and didn’t think about telling me. Our new apt was at 12:15 and had to take the entire day off work instead of half. For future issues like this please make sure to tell the patient with time so they can plan accordingly
Everything!!
After being discharged from centennial earlier that morning, I came to this ER twice (3 ER visits in less than 12 hours) for severe vaginal hemorrhage. In my first visit to this ER I came because I had blood running down the back of my legs and covering my socks while wearing two large period pads and was dizzy from blood loss yet was discharged and told by the nurse that is completely “normal”. I went home again, continued to pass baseball / softball sized clots, passed out and had to return. Even knowing I had already been discharged just a few hours prior and was back there was no sense of urgency. I sat in the waiting room and heard the receptionist tell the nurses station “she’s back” and they continued sitting there for minutes before eventually calling me back. Once in the back I told the nurse I was trying to gather energy to use the restroom before my pelvic exam. I decided to go as my pad was FULL of blood. While in the restroom I called for help and ended up passing out on the bathroom floor. I ended up needing an emergency D&C and 2 units of blood to stabilize me. In no way should I have been discharged with active hemorrhaging and dizziness. My concerns were repeatedly dismissed and I wasn’t taken seriously until I collapsed on their floor. Thankful I trusted my instincts and came back before it was too late. It should have never gotten to that point
prompt attention, courteous, patient and kindness with a little fun humor from all the staff. From entering the door to lesving.
No wait time every
Nurse snd doctor paid attention to my issue. The medication. Prescribed is working
Little hassle. employees helpful. facility not crowded. nice restaurant. felt comfortable. but the final verdict is too early - need to wait until I receive the bills to see whether charges are correct, which is very very important.
It’s quick, good customer service and thorough
Very efficient operation. Short wait times. Beautiful facility. Friendly staff. Good job!
Friendly, courteous and professional.
Also, employee owned.
The staff was very friendly and they made sure my husband was comfortable. From the time we checked in.
Our experience welcoming our baby via C-section was nothing short of exceptional, largely thanks to the phenomenal care team.
The labor and delivery surgical team was remarkable, creating a calm, reassuring, and highly professional environment in the OR that immediately put us at ease. The post-operative recovery care from the mother-baby unit nurses was equally outstanding; their attentiveness, warmth, and clinical expertise made managing postpartum recovery smooth and comfortable. A special shoutout to the baby nurses, whose gentle, compassionate handling of our newborn and patient guidance for first-time or exhausted parents meant the world to us. Even the hospital dining service exceeded expectations, delivering surprisingly delicious, nourishing, and comforting meals that truly aided recovery.
Every single department—from surgery to postpartum floor care and hospitality—demonstrated unmatched dedication, empathy, and excellence. We are endlessly grateful for the world-class care that made our welcoming journey so special.
Doctor had terrible bedside manor
The medical teams for labor and delivery and postpartum, as well as attending techs and lactation consultants, were all amazing in their attention to the care of their patients. The kitchen was also amazing and took great care getting the food to the patients. It was a well oiled machine while also being the sympathetic touch needed during a monumental life changing time.
Nurses and doctors were Knowledgeable and offered personalized compassionate care