based on 8569 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I originally went to an urgent care, but they sent me to this er. Everyone was so nice and the wait time was very low. This is the first time in years where I needed to go to the emergency room and was treated like a human being and not just a number. There weren’t people in the halls, my medical information wasn’t being shared in front of other patients, I wasn’t left sitting in a hallway for 21 hours. I can happily say, if any of my friends or family have the unfortunate need to go to the emergency room, I will send them to y’all. Thank you, from the bottom of my heart, for getting me in, treating me, getting the scans I needed, and then sending me home feeling better than when I got there.
Excellent care very quick and efficient.
Great doctor and overall experience!
Courteous and informative
Staff
Friendly, knowledgeable and helpful staff
All staff was friendly, prompt and professional.
Appreciate the thoughtful care, staff members were attentive and made sure I came through my surgery without any complications…..especially post-op recovery.
quick and efficient, personable and skilled at your positions. Just what I want in my medical care.
Quick service, professional, awesome NP. She listened to me and was very helpful. Great staff.
Great staff and great doctors
Efficient, friendly staff.
I was treated very well. I did have a problem afterward though, and no one to speak to. I had anesthesia and just like in May when I had surgery, I was left with swollen glands around my neck. In May, it was an infection and I ended up with pneumonia.
I called Dr Collins' office on Friday (the next day) asking for an antibiotic. I finally heard back on TUESDAY, with the doctor saying to follow up with my primary care doctor. I was frustrated with the slow response and the blow off. My left side feels OK as of today (Friday the 20th, a week later) but my right side still hurts. I did not appreciate the very slow response, and then the response was get an appointment with my primary doctor, which would have been a few more days. At this point, I am hoping it's not an infection and I am not in danger of pneumonia.
Everything
everyone
Everyone made my 2nd c section recovery as comfortable as they could. Everyone was attentive and helpful. I am thankful for a safe delivery and recovery for both of my pregnancies at Baylor Frisco.
Absolute professionalism and incredible courtesy! A 10+ in every way!
Wonderful caring service
The people. They are Always so friendly and knowledgeable of everything.
nurses are great
the place os very clean
food is very clean and delicious
baby care is great
The outpatient surgery process was both personal and efficient. Cindy, my preop RN, Pam M, my OR RN and Taylor my PACU RN were all caring and attentive. My anesthesiologist, Dr Holder did a fabulous job in my nerve block and my surgeon Dr Howard was excellent.
I highly recommend Baylor Plano for medical care.
The labor and delivery nurses were wonderful. The food is great and service provided from all staff were great.
I was treated very well at Baylor in Frisco.
The in room camera are weird and invasive and unnecessary.
Easy and very convenience
Every thing ws handled in a professional manner by all of the staff.
Everyone was great
Other than being called continuously every other day about a co-pay, the staff was very professional, once I finally showed up to my appointment.
Very attentive staff
Staff very attentive, helpful and caring. Procedures, from check-in to discharge, well thought out and tailored to the patient, with minimal effort required. The facility has a quiet, serene ambiance that dispels patient angst. The experience was seamless and very pleasant.