based on 4256 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, good people in all jobs,
Kind, caring staff. Knowledgeable physicians
Alix was my night nurse for labor and delivery. Absolutely wonderful and so precious! Anna was my day nurse and I truly do not think I could’ve had my baby without her, she’s truly a gift. Y’all are a lucky hospital to have her and every parent/ baby that gets to know her is blessed.
I liked the way they treated patients and their services and staff was very helpful, I would definitely recommend the hospital.
My nurses were great!
Punctual, organized & griendly
Everyone was kind, knowledgeable and welcoming.
Was able to get care promptly. Nursing staff was attentive and explained what was being done.
I had a great labor and delivery experience at Baylor Scott & White Medical Center - Frisco. The nursing staff was amazing. The Labor and delivery nurse Rachel P. Was great. She was extremely supportive and guided me through the process since this was my first baby. She made the experience pleasant and easy. Morgan who was the night labor and delivery nurse was also amazing and was very kind. Connie the next day labor delivery nurse was also very helpful and kind. The whole nursing staff who was assigned to me and my baby girl was great and I can’t thank them enough for the support they provided throughout the process.
The cafeteria breakfast and lunch was great. I wish there was more seafood option.
The room was amazing and spacious.
I love the MOM365 service, I was able to get amazing pictures of my little baby.
Overall, great experience and service.
Very well run. Staff incredible.
Efficient, friendly staff, welcoming
Every nurse I met was very very kind and accommodating to me and my newborn. They made my postpartum experience start off strong!
Reception area was very attentive. Kept me up to date
Online Pre-registration process
Friendly staff
Comfortable waiting area
Close to home
Staff is very attentive and friendly!
Everyone was so kind and knowledgeable and took very good care of me
From the front desk to discharge, everyone was friendly and helpful. You can tell a lot about an organization by the way people treat each other and the customer.
Clean, efficient facility. Great nurses and doctors.
Very impressive. Very informative.
The staff was caring, efficient and informative.
The attention, professionalism and care I receive from staff.
Great team. Smooth process. I felt like they cared.
Kind staff & doctors.
Superior service all across every department! Thank you so much!
Everyone was helpful and friendly,
Very friendly and helpful staff from lobby check-in to surgery recovery. Very impressive. It is a very nice, modern facility with everything necessary for great service. I have used Dr. Schwartz for 2 rotator cuff operations, 1, 14-15 years ago and the second now in 2026. My outcome from the first surgery was so good I did not even consider anyone else.
Check in was easy, the front desk person was soft spoken and calm...just what you need when checking in for surgery!
The facilities were clean and beautiful.
All the staff were very kind.
I had a very positive experience during my delivery at Baylor Scott & White Hospital. The staff and nurses were extremely kind, supportive, and attentive throughout my stay.
Dr. Laura Beadley did a fantastic job during my delivery. She was very professional, calm, and reassuring, which helped me feel confident and safe during the entire process.
I would especially like to appreciate Nurse Brainne, who took care of me for almost 12 hours. She was incredibly patient, caring, and supportive. She constantly checked on me, explained everything clearly, and made sure I was comfortable during labor. Her encouragement and kindness made a big difference during such an important moment.
Overall, the entire medical team provided excellent care. The staff were responsive, compassionate, and made sure both my baby and I were well taken care of. I truly appreciate the dedication and professionalism of everyone involved.
Thank you to the entire team at Baylor Scott & White for making this experience safe, comfortable, and memorable for my family.
Friendly, organized and informative
Everyone was so kind and explained ever procedure. Made sure I was very comfortable with warm blankets. Great bedside manner.
Professional and very common sense language.