based on 2415 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a great ER Nurse. He was amazing. The facility is nice. But if you need care in certain areas you have to be transported somewhere else. The parking situation is not great at all if you need to go to the ER. I could not get the app to work for me at all. I hope that’s not the way you are going to bill me. The ER doctor wasn’t as nice as the nurse. He did prescribe me the medication I needed and I appreciate that. He could use some improvement on his bedside manner though. The 9 I gave you as a rating is mostly due to how great the nurse was I had!
the staff was incredible and the nurses made me feel at ease
Everything
Dr Taylor is the BEST. Thank you
Excellent patient care and explaining preparing patients all along the way .
An overall efficient operation from entering to exiting.
Nursery care not good, baby is panicked
Convenient location, easy and quick checking. Friendly staff. Clean facility.
Professional, efficient, and friendly. Thank you for a wonderful experience. The facility was clean.
Everyone was very friendly and helpful.
Very caring staff of doctors and nurses
Quick and great people.
Staff very attentive, helpful and caring. Procedures, from check-in to discharge, well thought out and tailored to the patient, with minimal effort required. The facility has a quiet, serene ambiance that dispels patient angst. The experience was seamless and very pleasant.
I originally went to an urgent care, but they sent me to this er. Everyone was so nice and the wait time was very low. This is the first time in years where I needed to go to the emergency room and was treated like a human being and not just a number. There weren’t people in the halls, my medical information wasn’t being shared in front of other patients, I wasn’t left sitting in a hallway for 21 hours. I can happily say, if any of my friends or family have the unfortunate need to go to the emergency room, I will send them to y’all. Thank you, from the bottom of my heart, for getting me in, treating me, getting the scans I needed, and then sending me home feeling better than when I got there.
Excellent care very quick and efficient.
Great doctor and overall experience!
Courteous and informative
Staff
Friendly, knowledgeable and helpful staff
All staff was friendly, prompt and professional.
Appreciate the thoughtful care, staff members were attentive and made sure I came through my surgery without any complications…..especially post-op recovery.
quick and efficient, personable and skilled at your positions. Just what I want in my medical care.
Quick service, professional, awesome NP. She listened to me and was very helpful. Great staff.
Great staff and great doctors
Efficient, friendly staff.
I was treated very well. I did have a problem afterward though, and no one to speak to. I had anesthesia and just like in May when I had surgery, I was left with swollen glands around my neck. In May, it was an infection and I ended up with pneumonia.
I called Dr Collins' office on Friday (the next day) asking for an antibiotic. I finally heard back on TUESDAY, with the doctor saying to follow up with my primary care doctor. I was frustrated with the slow response and the blow off. My left side feels OK as of today (Friday the 20th, a week later) but my right side still hurts. I did not appreciate the very slow response, and then the response was get an appointment with my primary doctor, which would have been a few more days. At this point, I am hoping it's not an infection and I am not in danger of pneumonia.
Everything
everyone
Everyone made my 2nd c section recovery as comfortable as they could. Everyone was attentive and helpful. I am thankful for a safe delivery and recovery for both of my pregnancies at Baylor Frisco.
Friendly, knowledgeable, caring.