Customer Testimonials
Great service
Excellent service by friendly, knowledgeable people.
I appreciate the good service. I really like my elevator
Thank you
Great customer service.
No problems and service has been good.
I have used arrow lift for years absolutely best company ever, love the product and especially the after service .
Scheduled maintenance. Service providers friendly and efficient.
good service and follow up
Good product presentation from Charlie. Great to be able to go into the showroom and see the two models Arrow lift cells and actually use the working models. Once the chairlift was received from the manufacturer, it was installed quickly. We are very happy with the product and Charlie's customer service.
Equipment is well designed and fabricated. Installation went well. Not happy about communication with Arrow personnel.
The technician was on time, polite, and helpful in responding to several questions and concerns.
The service was great.
Looks great, works great, installer was very knowledgeable and efficient in the install
Quality after installation service.
I don’t do surveys
User freindly
Good product works well pleasant and help full sales person installer on time and a good job on his work very happy all around
Knowledgeable salesman and good installation team.
The techs are personable and knowledgeable.
Fast friendly, and efficient service
Installation was scheduled and completed shortly after our decision to purchase. Installer was thorough on use and did a good job on installing.
Prompt, courteous, knowledgeable, reasonable
Installer was very polite and cleaned up very well.
Dependability and quality service.
My chair is essential to living in my home. It is so dependable and runs quietly while I ride it or send items up or down the stairs.
The yearly service maintenance is much appreciated to make sure everything is in tip-top shape.
Thank you always for your response.
VERY SATISFIED WITH THE PRODUCT, INSTALLATION AND SERVICE.
We purchased the following equipment October 2022 due to deteriorating multiple sclerosis that made it impossible for me to use the stairs:
Straight Rail Stairlift
Equipment Model: Stannah 600 Siena with
Concealed gear rack, Continuous battery charging, Power Swivel Seat , Power Fold Footrest and dual remote controls.
The product seems to be well designed. The motor has a lifetime warranty. It works well for our single floor straight staircase. The swivel seat allows easier access. The seatbelt is very easy to connect. The remotes make it easy to align the chair for access and minimize the chair for others when not in use. The electrical control of the footrest is great.
The company has a yearly service plan (at extra cost but you can lock in the yearly charge at time of purchase) to clean and lubricate the moving parts and a 20% discount on any parts that may need to be replaced. I don’t anticipate needing to get parts, but the lubricant did make it smoother and quieter when applied after 1 year of use.
Installation was quick and easy for our straight staircase. We are fortunate the provider and service for the stairlift are close (Minneapolis). I recommend getting a doctor's prescription to see if that can reduce costs.
Top notch all the way! Great service, follow up and attention to detail!
Very knowledgeable staff. Appointments are kept and on time.
Friendly and knowledgeable employees. Easy to use the Stair Chair. I can stay in my home because my bedroom is on the second floor. No nursing home for me.
The chair is absolutely perfect, LOVE it so helpful for me. The gentleman who installed it was very polite, friendly and respectful would recommend to anyone. Thank you all so very much.
Sharon Haubenschild