Customer Testimonials
great customer service
I was very happy to meet David ST John He met us at the showroom and encouraged me to use the chairs there instructing on what to do. He visited me at my house to look over the basement stairs and the upstairs stairs and later advised us as to which chair would be the best for me. Later he brought the representative from England to look advise uson the curved staircase He also showed us the proposed diagrams that they would install. On installation day the installer was extremely professional and advised me and my son the proper procedures of using the chair. I am extremely pleased with my experience at Arrow Lift andlooking forward to the installation of my upstairs chair life. I have thanked Mr St John and happy to give him credit for a very pleasant experience
Always courteous technicians.
Everything. Yours is one of the high-cost products I've purchased (e.g. cars, appliances) where every point of contact with your company was a pleasure.
Starting from the salesman who visited my home. He was polite, pleasant, and explained everything clearly. So much so that, at that early stage in my search for a chair lift system, I stopped looking at other companies and decided to proceed with Arrow Lift.
Similar experience when we made a short visit to the showroom, where all questions answered and, again, no hard-sell effort.
Finally, the young man who installed the lift was very articulate, covered all aspects of the system, and explained the system well.
Often, when one purchases an expensive product, one has regrets. Was it a good decision? Did I make the right choice? But this is a case where I am glad I did purchase it, and chose your company.
Can't compare. No product to compare with. It seems to be well constructed and greatly desgned.
Service has been great.
This chair has been a wonderful gift for my husband since he can’t go up and down stairs.
The guy that came out to service my chair was very thorough. He goes over everything and explains it. He makes sure the chair is in great working condition before he leaves! He takes pride in his work.
Everyone was very polite, the workers kept the jobsite clean and they communicated with other trades.
Quick response and great customer support
Fast service and friendly people.
great service, would like service reports sent.
the lift chair has worked very well for four years
Very happy with Arrow install and product
Every thing went good
service
The installer was on time friendly and respectful. We love the chair!! It has given my mom the freedom to access and use her basement again and the independence to do her own laundry.
Very efficient on the installation. Very friendly and helpful.
You are professional service and install on time
Service is adequate. Technician knowledgeable
Arrow Lift stands behind its products and services because ithey understand the value of quality. For most people this is a onetime purchase and you want to get it right and they understand that. From sales to installation, everyone was professional, friendly and a joy to work with. The options I chose are perfect for me and I couldn’t be happier!
EVERYTHING.
The product's Good the service is good
Responsible, polite service technician.
Quality product with professional hardworking installer and friendly sales person
Love the stair lift and the gentleman that was here is always do professional
The service was prompt and professional. They solved the problem and performed the maintenance. The issue was with our builder not framing correctly and it tripped a sensor. The lift didn’t need anything but maintenance.
That could be added to the trouble shooting guide.
The service behind the product.
The chair is very dependable.
Response.... follow up
David, our salesman, was wonderful. He presented your service and understood our needs. Delmaro, our installer, did a great job with both the installation and explained how the stair lift worked. Both men were examples of caring people.