Customer Testimonials
The service, both employees and equipment, are very reliable. Ben is a great employee for your organization and has always done a great job at servicing the elevator. The product, once we worked out all the bugs, has been very reliable.
Our service agreement has expired and I want to renew it and keep that active so please reach out to me and send me the agreement for review.
Thank you,
Bill Wallschlaeger
Prompt service.
I got my Arrow Lift in Nov 2018 and it has been a life saver for me. I can now go downstairs to get my laundry done and to retrieve other things stored in my basement. Wonderful!!!
I just recently had it serviced for the first time.
I would definitely recommend it to anyone having problems with stairs.
Courteous and friendly. Will need to call back And resolve the issue since there seems to be a definite problem with this iPhone
Knowledgeable, experienced, considerate and supportive. Good people.
It is everything we hope for and some.
And at a very affordable price.
Thanks Again. Paul &Cindy Argenti
Very friendly. And accommodating staff. Technicians are punctual, thorough and professional.
Duane is very personable and efficient.
Great service
We live the top notch knowledgeable service provided. We looking for the chair lift that would best meet our needs Arrow provided the information, knowing the lift cost more than others. This is the best lift for is, and the service is top flight!
I purchased a Stannah chairlift and really like it. It is actually nice looking and doesn’t look as out of place as anticipated. My buying experience was great. Chuck is very nice and was thorough in presenting and comparing my options. Jake (I think that was his name, if not I apologize) was fantastic. He was friendly, quick and efficient. Thanks so much. Mary
Very professional and top notch, everything fit perfect from the salesman’s measurements to the factory build. The installation team did a professional job and thorough.
A couple suggestions:
1. Final invoice should be provided sooner. Still have received it.
2. I asked for a quote on a safety if the seatbelt isn’t on.
3. It would have been great to just had a courtesy call from the salesman asking how everything went and if everything was working well.
Prompt and personalized.
Easy to use.
Very good
First, I did some research on the chair lifts that Arrow Lift offered. The salesman knew his products and added to the information I had. He demonstrated all products. The installers were very knowledgeable about the installation of the lift chair. They made sure that not only did the chair work as designed, but made sure my wife knew how to operate it. They didn't leave until she felt confident in going up and down the stairs. Followup maintenance checks, the extra contract I opted for, are entailed, checking all functions, lubrication and cleaning of the rails. Very pleased with all the techs. and the product.
Follow up is a little lax. The tech said he would get us a price on an item that may need replacing in time, but I never heard from him. It's not a big deal because it is something that is not a problem at this time. But if you say you are going to do something then I expect that you would do it.
Otherwise we are satisfied with the service.
I am very pleased with the installation and operation of the Stannah 600 Stair Lift. I really thought the installation went well, and I was very pleased with the installer Thomas Jacob.
The service people are very knowledgeable about the product and very professional.
Good service
Great elevator and excellent service.
Good product - I have 2 chair lifts, Good service.
Travis was a hard worker and explained the pr-blemish clearly and then fixed it/
You have kept our elevator in proper condition and kept up with the maintenance as well as the proper inspections. We have really appreciate it and so have our parishioners. Thank you so much.
Lots of information and explanations, sales person ready to answer questions before and after installation. And the chair works great!
Our service person is excellent.
Quick excellent service.
Great customer service.
What I can say about Arrow Lift ,in general, is that from the first time your sales person arrived at our home until the job of installing our elevator was complete Your entire staff was professional and practical in their approach to the project.
In the service business it is the small things that make the difference between good and excellent service. Things such as care to treat someone's home as your own, neatness
attention to details make the difference. We have recommended Arrow Lift to others and
will continue to do so.
Sincerely,
First name removed & Roxana Last name removed
knowledge and friendly service personnel