Customer Testimonials
The salesman Nathan Informative and gave good information. I had a problem with my step lowering the button kept sticking and a week after it was installed I called Nathan and he had service come out and look at it they worked on it but I'm still having difficulties so I will call again this week otherwise II give them a high 10. The chair was very Queen and the rail was assembled easily within an hour or 2 and I love going up-and-down my steps in my chair lift. My office is in the basement so I can go down and do work and my family room is down there in my lower level so I can watch all the birds and animals running around the back yard now that I couldn't see before.
Prompt reply, good service
Initially, I spoke with David St. John via phone to discuss the chair, features of the chair, price, and various options. Mr. St. John was very knowledgeable and thorough and answered all of my questions. Moreover, he was friendly and polite throughout our phone consultation. After speaking with Mr. St. John, I felt very comfortable with moving forward with purchasing the Arrow Lift Chair. I was able to schedule an appointment that was convenient for me to attend and met with Mr. St. John at my parent's house to discuss all other details and my mother was able to ask any questions regarding the chair. At the end of our meeting my mother and I felt comfortable with moving forward and we scheduled our installation appointment for the next weekend. I was impressed that we did not have to wait weeks to get it all done. In addition, the installer, Damorias was very pleasant, polite, and friendly and did an excellent job. He was very patient and explained to us how to operate the chair and answered all of our questions. I am very pleased with Arrow Lift and would highly recommend them to anyone considering purchasing a chair stair lift with an affordable price.
Niche market. Service is great.
Reliability
Friendliness
Products and service staff are reliable. Staff is efficient and considerate.
I like that we can set an appointment date and approximate time for your tech to check out our lift. Hardly know they were there! The tech always leaves a clean worksite which I really appreciate.
Everyone we talked to was was polite and friendly. The lift it’s self looks nice and works admirably.
Hassle free
Dependable stair lift has served us well. Purchased for my husband’s use. He passed in July but having the stair lift will make it easier to stay in my house when I can no longer navigate the stairs.
The product is excellent and the support is superb
Everyone is always on their game. You show up when you say you will, you do what you need to do. Believe it or not, that is very hard to find in a service provider.
I am very pleased with my Stannah lift. It allows me to access all levels in my home without the energy drain usually experienced by climbing stairs.
In addition, Jacob, the installer was amazing! He was courteous, diligent and thoroughly professional. He displayed endless patience responding to the torrent of questions put to him by my 7 year old granddaughter over the hours long duration of the install. Well done
Chair works well and it is easy to operate. The tech that did the installation was very good. He was efficient and went over how to operate the chair and answered all the questions we asked about the chair and the install. Job well done. Thank you
Efficient installation and servicing.
Sales man was very helpful
Service man was very professional
The stairlift is a real lifesaver. When we did need help we had someone out within a couple days. The service men are very well trained.
The stairlift is working well. We were particularly pleased with the service we received from Nate Haaland, who called and kept us informed every step of the way, and Jake (last name unknown) who came and installed the lift. He was very thoughtful and efficient. And it also helped that he is as tall as my husband and adjusted the chair to the correct height, etc. I have nothing but good things to say about Arrow!
Comes every 6 months to check elevator. Nice guys. Clean and curtious . Prompt
The technician was very friendly and professional. The company takes great care of their products. Definitely. Recommend this company if you need a chair lift.
Waiting on cleveland to inspect is frustrating.
We were not told to have a standard plug for the charger slowed the process as well.
Everyone is courteous, responsible and efficient. They perform their maintenance professionally. They all take pride in their work and customer service.
Safety and ease of operation!
Easy to operate
I love that is was so much cheaper than another product. It does what I need, and I hope it lasts for lots of years
The technician was very kind.
The lift is reliable and the services are punctual and efficient
My daughter is very happy with the service
Reliable stair lifts are incredibly useful if you need them. Arrow Lift has been very helpful in installation, troubleshooting and maintenance.
It is wonderful to have and very easy to use