Customer Testimonials
Excellent product. Well constructed. Solid engineering. Very safe. The only trouble we have is swiveling out at the top of the steps. My husband can't seem to master it. So he just gets out without swiveling around. It's a little awkward, but it works fine.
Both Charlie and Trevor were very kind and respectful to my Mom. They were patient and answered all of her questions. They took all the time she needed. They both arrived at the time they were supposed to. I felt the customer service was above reproach.
I also felt that the cost Charlie quoted was a good value for what we were getting.
All in all, I felt that Arrow Lift was an excellent company to work with and I would recommend you to other seniors in need of a chair lift.
Thank you.
Sales rep was awesome. Installer was great.
Matt was a very helpful and attentive salesman. The lift was delivered in a timely manner and installed very professionally. It looks good and works well. We were pleased to do business with Arrow.
The products are made in the USA by a well established company with excellent ratings, which they have earned. Our salesman was well prepared and helped us make the best choice for our needs at a fair price. The installation was done as soon as possible and efficiently and cleaned up, nothing was left to do, but, for my husband to enjoy the painless ease of going up and down the stairs with the stairlift. Thank you for making this a good experience.
The salesman was very nice and easy to work with. Installer was great and explained everything wonderfully in this time of uncertainty.
Brett has been nothing but awesome through this whole time of figuring out what we need. He had us come to the showroom so Tom could try all the chairs so he was able to get what fit him the best. Brett also made arrangements for Andy to take over when he was on vacation so everything went so smooth. Thank you so much, Brett! And thank you Andy!
I also wanted to say that the guy who came to install - I'm so sorry I can't remember his name but he was the best of the best. He did a fantastic, perfect job of installing the lift and he was the nicest young man ever! Thanks to all of you for making a dream come true for Tom to get outside!
We were told about all the things that we should considerWhen choosing a stair lift. That was very helpful!
Customer service was great, quick to set up date to install, short wait for install and the actual install went fast!
Professional estimating and installation processes. Product quality appears to be very good at this initial stage.
Sales person, David St. John and installer, Delmario were both outstanding. Very professional. They took time with us and answered all our questions. Very polite too!
It is working great. The gentleman that installed the life was very kind and caring. He took time to answer all our questions and showed us how to work the chair. Thanks
Everything! You push a button for 1-3 floors and it goes directly to that floor post-haste. The noise is minimal inside and imperceptible outside the elevator. We have 3-5 50+ lbs deliveries each month and carrying them downstairs was difficult and always a worry if my back would hold-out. This electric system is efficient, reliable, beautiful and a huge help in our business.
We Strongly Recommend your Elevator Systems to anyone and everyone who plans to stay in their home to the end and/or works out of their home. We are 'Satisfied Customers!'
Work well and excellent customer service.
We needed access to our upstairs bedrooms and bathrooms after my wife's surgery made it very difficult for her to climb the stairs up to the second level. The chair lift works very well, and we can now stay in our two story home.
Easy access to use. Easy to handle. Work well for my space. Convenient
Excellent service.
Very happy with the care of installation and cleaned up after the job was complete. Well worth the money and both parents are very happy with it.
Seems to be a high quality piece of equipment. Personnel are very knowledgeable and professional.
They work
Dear Arrow Lift:
I like and appreciate your individual workers and team support for my LU/LA installation and all of the ways they have made and are making my management of the Lift equipment serve my medical building, especially the perseverance and professional service you have provided as we have been working together glide the past 18 months! Thank you.
The service tech showed up on time and knew what he needed to get done. he was very quick to get the job done, very clean and organized. Took care of everything, and ever did a few adjustments to make the elevator runs smoother. Very happy on my end.
I am loving the ability to get up and down the stairs without the fear of falling. It is so much easier than I expected and very comfortable. Thank you for all your help and quick response to meet my needs. All your people have been extremely helpful.
Very nice looking, sturdy And reliable.
Awesome!!!
Reps are always friendly.
Techs seem to know what they are doing. It does not take long to get an appointment. Techs arrive on time. I think the service contract is rather spendy
Would like the chair to move a little faster. It should have two speeds on it. Otherwise nice smooth ride down and up.
Very nice service technicians
Just did a very good job along with good contractor. It takes both working together.
Quality of product and service
Qiiet machine. Nice looking. Works great.