Customer Testimonials
Prompt response by a qualified technician.
The stair lifts installed from main floor to basement and main floor to second level has allowed us to live in our story and a half house these past two years even though one, and now two, of us cannot navigate the stairs. The stairs operated reliably except once, when the charging system on the set going up to the bedrooms failed. They were able to provide on-site service within 48 hours. We do contract with them with an annual maintenance service agreement and get an annual maintenance inspection. If there is a failure afterward, they do try to add a discount to the service call.
Your staff is very professional and reliable. We appreciate how well your staff interacts with us…answering any questions we might have as well as providing us input on how to maintain our elevator system.
Great service
All the staff that I've met have been friendly, courteous and knowledgable. And I love the lift.
The customer service is exceptional and the technicians that are sent out are very professional and competent.
Easy to use. Pleasant to work with.
SERVICE TS FAST AND GOOD .
When you have a concern about something or you need help, they answer you right away and they come and do their checkups when scheduled.
Although when I encounter a problem with my stairclimber I would like immediate service and support. I know that is highly unlikely. I was able to get next day service and a competent service person to correct the problem.
Their Service Technicians that came to my house (two occasions) were very professional and corrected the issue quickly.
Thank you
Ed Chapman
Prompt, friendly, competent
Elevator has been extremely reliable. Maintenance staff have always been professionally, on time & knowledgeable.
The service is quick and responsive everybody’s super polite. It’s great experience.
Great service.
Good job all.
Product
Door is not very easy to open.
That’s the main thing that I dislike about Arriw Lift.
Absolutely everything else is great:
Kelsy is fantastic. She always takes care of me!!
Marcus perfecto
Blake terrific
These 3 are stellar representatives of Arrow Lift.
I’ve met a lot of other Arrow Lift people due to that hard to close door but these 3 are the stand outs.
Prompt, courteous.
When I call I generally get service within a day or two. Tech was very friendly
Trustworthy company. Stannah chair lift is quality built. They stand behind their warranty repair if it needs service. Annual maintenance under warranty plan chosen. Very satisfied with everyone that we had contact with. Reputable company. Not made in China.
On time, pleasant tech, no messy clean-up.
GIVES ONE THE ABILITY TO GET AROUND ON YOUR OWN.
Wonderful and friendly service and help!
Dependable
We like our technician. We don't like the call center to make an appt. A woman named Rachel was wrong about our service contract and would not listen to us as customers. It was resolved and our 20 year plus tech Robert came and serviced our elevator. Robert is amazing.
The technicians are very courteous, respectful, informative and experts at their vocation!
Reliable operation of lift, reliable and efficient service.
The employees are professional and polite.
Technicians are friendly and knowledgeable,
Very professional, friendly and answered questions.
The service employees were polite, friendly, and well informed.