Customer Testimonials
I have a three level house with two landings and Stannah designed a lift that covers it nicely with stops on each floor and I do not need to switch from lift to lift to get from the top flour to the bottom. I have had this lift since September 2018 and have had nothing to complain about. The last time the service man was out for my yearly service visit he fixed a minor problem at the lower level stop which had been aggravating me for the last six month but not enough for me to call for service. Because the lift is three years old he changed out the batteries which he said normally only last five years. If he had not changed them out and sometime next year they died I would have been very aggravated this tells me that the service I am getting is looking out for me not the bottom line of the company.
Prompt delivery and installation
The product works. Your people are freindly.
Seems to be a good product. Made in USA. tech were great.
Everything
always good to give advance notice when making a service call
Customer service
Staff is great.
Great customer service.
we love our stair lift and appreciate your convenient service plan
Very professional and personable....I really enjoyed working with Arrow Lift....all the way down to the person who installed the lift... extremely polite and nice to talk to.
Technician made improvements to the lift performance that were easy to implement, but had a large impact. Very thorough and professional.
The stairlift works beautifully. Installation went smoothly. I've used the maintenance warranty, and the work was done efficiently. Personnel are all knowledgeable and friendly.
We have been using it for a week
The product is very nice
We are still becoming familiar with the product.
The installation and installer were great.
The product is great and the service is excellent
This has been a wonderful addition and is allowing my 88 year old Mother to stay in her home. We should have done it sooner. It isn't that expensive since it is less than a week in a nursing facility. Well worth it. We love it!
Installation was done quickly by a very personable installer. All contacts were professional, helpful and truly interested in helping us help my Mother.
Equipment works as explained, service tech was knowledgeable and professional.
Mostly works in a complicated installation.
We would highly recommend Arrow Lift for a chair lift! My father had surgery and unexpectedly could not do the stairs once he returned home. Arrow Lift had a chair lift installed within the week. Everything was extremely professional from the initial visit to installation. The product is very high quality and my dad is happy to be back in his house. We wish we would have done this 10 years ago! Very worthwhile investment! Thank you Arrow Lift for keeping my dad in his home as long as possible.
The chair lift by Stannach you supplied is great and has been working well. However, when it needed service last week (it left me on the stairs halfway up -- I had to crawl the rest of the way) I could not get through to your service department for several hours, then could not get a serviceman until the next morning. When Ryan came he did not have the right part. He was able to install a used part that worked until the next day when he returned with the new one. If he had not been able to get it working for me I would have had to move out to a hotel. I do not have a kitchen upstairs, nor a bathroom downstairs. This thing is essential.
Employees are very friendly and helpful. Product installed in a timely manner.
smart and very polite service representatives. Very knowledgeable and very affable. But. More expensive than I would have guessed when we first installed the elevator.
You have more than 1 choice of stair lifts and that comparison in one place is terrific.
Responsive to Service Requests. Flexible in scheduling visits when needed. Repairs and service done quickly and explained thoroughly when needed.
Without your service, my wife would have not been able to return home from the Transitional Care Unit. Thank you for your expeditious response and installation of the chairlift.It works like a dream.
You do a good job.
The chairlift is just what we needed. Very efficient service installed Within 2 weeks. Everyone we dealt with was friendly, knowledgeable, and efficient. We couldn't be happier. Would recommend Arrow lift to everyone.
The lift has been problem free and the maintenance service has been very good.
My salesman, David St. John, was amazingly thoughtful and genuinely interested in helping us problem solve to come up with a mobility plan for my mother, who was returning to her split level home after having hip surgery. The refurbished lift that we purchased works like a dream. Our installer was also great to work with and did an excellent job. I couldn’t be happier with having done business with Arrow Lift, and will highly recommend!
Services are good. The officers are able to advise clients on what equipment, brand and model would best fit their budget. Very friendly too.