Customer Testimonials
Quality. Service , design
Prompt
Prompt response, very efficient.
Thorough
I purchased my first Stannah chair lift in 2011, and since I moved I was unable to use it in my new home and purchased my second chair lift. I’m VERY happy with my new lift. I would recommend it to anyone who has difficulty using stairs.
Their service is excellent and if you should have a problem they respond immediately. We looked at several other companies, but Arrow Lift was the best.
Patricia Cooley
Very prompt service. Got the best chair lift for what we needed at a very reasonable price.
The product works well. The instaler did a very good job. Paid attention to detail. Help explain the how's & why's.
We both use the lift for what it was intended but also for a dumb waiter for hauling whatever up stairs
Great Job
Ease of operation
The salesman was great. Explained the advantages and disadvantages of purchasing a stair lift. There was no pressure, giving us time to decide on the extras.
Polite, knowledgeable and fast to respond.
While first install appt was canceled 5 min before they were expected to arrive, the technician arrived the following day promptly announcing that everyone needs a day off. I had been told tech was ill. With friends sitting at my house waiting for the install so I could be at the hospital, the seemingly flippant disregard for our time was not appreciated. We were fine if someone was ill, but clearly it was just a day off.
Yes
Service techs are polite, professional and proficient.
When I reached out to the salesman, Brett, I was concerned that I would be dealing with a sleazy, shady salesman. My concerns were put to rest after my first question. Brett was 100% professional, patient, and forthright. I honestly couldn’t have been happier with how the process worked from beginning to end.
Being in the military, I am stationed 14 hours driving time away from my parents. With that being said, I was not at my parents when the technician / installer arrived to install the chair lift. My mother is a very strong willed woman who doesn’t put up with any shenanigans. The afternoon that the chair was installed I called my mom to check on the outcome. Please remember my mother is a very strong willed woman and says exactly what is on her mind, she was thoroughly impressed with the gentleman who installed the chair lift.
If I ever come across anyone whose family needs a chair lift, without hesitation I will highly recommend Arrow Lift!!
Very polite and efficient staff both on phone and service staff in person. Am very satisfied with the 2 lifts I have in my home, quiet and easy to operate.
There are several reasons why I would recommend Arrow Life to a friend. They include ~ a detailed explanation of the products available, allowing me to select the product that best meets our family needs. Professional and understanding sales associate ~ appreciate the recognition that this is a difficult time for our family. I also appreciated the expedited timeline under which the stairlift could be installed. Thank you
Excellent elevator and great service.
Love how you call when it's time for an inspection...always have very courteous technicians!
Fast efficient service
Quick response, friendly technicians
Product is working well - interaction with sales and installation was excellent
Service tech (Luis) appeared to be knowledgeable and thorough. Luis was on time and very courteous.
works good.
Great staff
Chuck was our first impression of your company. And the fact that you are a family owned business attracted us. We think you’re awesome!
Brett was great when he came to my house to measure and explain things.
I shouldn't have waited for my brother to do with me. Brett was accommodating when I called to see the difference between the lifts. I originally contacted arrow about an elevator so it is good you have elevators or I wouldn't have found you . It is great to have the 3 brand choices of lifts
Devin worked hard on the installation. Good followup with the repair plan
waiting to see the city inspector. Only wish I had done sooner.
I have let others know about your products and services
The lift we purchased is just what we needed to ensure that my husband has access to all parts of our home. The technician was wonderful, personable, and efficient. Just what we needed!
Easy to work with and quick install