Customer Testimonials
The people are wonderful. Kind, respectful. The equipment is good too!
Customer service
Nice product. Professional installers. Curious about maintenance and if Arrow will service the unit.
Great guys
When I decided I needed and wanted a stair lift, I opted for Arrow Lift, Duluth, MN, because of their proximity to my home. Then I read the reviews of as many stairlift companies as I could find on the Internet, and I realized I'd made the right choice. When I called Arrow Life, a sales representative came to my home the next day, measured my stairway and explained my options. Then I made my choice and paid my deposit. Several hours later I received a phone call from a technician asking if he could install it the next day. My Sienna 600 has worked flawlessly for 3 years. I do have and pay for a service contract and have had annual maintenance service calls. I have osteoarthritis that makes stair climbing both perilous and painful, so a stairlift is a lifesaver for me, since my wife and I use both levels of our home daily.
When you installed the lift and during the warranty period, your people have been responsive when we needed adjustments, thank you, great service!
However, we would not recommend that you ever let the project manager for the construction company you hired to oversee the install, Matt Jones, do another install. He repeatedly delayed start of construction to prep the building, and he neglected to be clear with the subcontractors what the expectations were, and some work needed to be re-done. He wasn't thorough in checking out the facility first, so we had several problems that caused headaches and money to fix. We were never told there would be a pillar needed to support the upper decking (2nd floor of lobby), nor given a choice how the base fitting would be placed (somewhat of a tripping hazard now). So we recommend you never let that person run a job for you. Bridget O'Brien, Board President of Chestnut Center for the Arts.
Matt Jones
Project Manager
Scherrer Construction
151411 Robin Lane, Suite 100
Wausau, WI 54401
Cell: Phone number removed
Office: Phone number removed x1315
Fax: Phone number removed
www.scherrerconstruction.com
Chair lift works great we've had it for 2 yrs now with no issues.
The customer service is great from making an appointment to the outstanding rep Duane who does the work. TY
Good Product
Dewayne is an excellent tech.
Product works well, and service has been good when needed.
Service is always well done and the technician explains everything.
No problems everything is good
Excellent for all
Easy to use. Reasonably priced
Starting with your low key, no pressure, consultative sales approach, and continuing through a smooth installation process, we got off to a great start. Through the years, our stairlift has been reliable and works very well. The one time we had a problem (our fault) was on a Sunday morning , and even though we were not on a service plan at the time (we are now!), you still promptly responded, and fixed the problem within an hour of our call. Your company fosters a reputation of really caring about the customer, and you back it up with superior performance and responsiveness. It’s all true, and we feel lucky to have found you!
The installer was very helpful. He wanted to make sure everything was right.
Friendly and responsive
Friendly, knowledgeable staff, excellent service.
The chair lift was what we needed for my husband who is unable to walk up and down the stairs.
Easily installed. Works noiselessly. Works very well and is easy to operate. We are very glad we bought it.
Arrow Lift and their team has been the ultimate great resource for our home. Their installation of our elevator was exceptional and the yearly maintenance and service is perfect in keeping our elevator in optimal working order.
Thank you to the whole team,
Keith Berr & Linda Barberic
Friendly professional service people! Prompt, informative and tidy.
They are easy to use and the service Dept is great.
Quality product.
Qualified service technicians
Our chair is a Godsend! Well built & reliable. The service is top drawer. Everyone has been so caring and nice to deal with!
Positive and reliable customer service.
We received quotes from several companies and were most impressed with Arrow Lifts products and customer service. We are loving our new stair lift!
Our Stannah chair has served us well as it was first put in for my husband to be able to get to the basement and then when he later became bedbound and needed Caregivers, they now use it to access the basement to store his medical supplies and to do his laundry. It also helps me when I am carrying something upstairs.
It was installed in a timely manner the chair is easy to use and mad It so much easier to get to my basement safely.
The quality and performance of the product is excellent. The service people are polite, professional and efficient. Service is prompt, considering my location, and all questions and concerns are answered clearly and quickly. I am very happy with our product.