Customer Testimonials
I like your sales staff. I like the professionalism of your installers and your service staff. Throughout the purchase and installation process I felt the level of communication and planning assistance with the project were excellent. I have worked 43 years in the service business so I am
no stranger to what consumers want and expect. The only place I have felt that you may be able to improve your services is during the presentation of the service / maintenance contracts I did have a situation that arose out of my lack of understanding of the plan I purchased. When the plan was presented the choices seemed clear to me at first. One plan offered 2 annual check ups which included the trip charge and offered 20% discount on any future parts & labor when needed. The second choice was a more all inclusive plan that in addition to the checkups and adjustments also included all parts and labor. I opted for the first plan as it was explained to me that the check ups included adjustments and lubrication if needed. Recently the technician was here for my second check up/adjust call. I mentioned to him that the latch on the first floor door ( at the top ) was still catching when the door was being opened on that floor only. This issue had been addressed before during the warranty but still persisted. The technician said that he would look at it and if it was minor ( not requiring parts ) he would do what he could. When the service was done I was billed $84.00 for adjusting the door latch. I paid for the adjustment but felt that it is very confusing when Adjust and lubricate were presented as being contract covered with the check ups and then I was billed for this. There were no parts required and based on the time the technician was here it did not appear he exceeded the 1 1/2 to 2 hrs I was told he would be here. I would say that maybe this area would be worth taking a few extra minutes to clarify what kind of checking and adjusting is part of the check up. Thanks again for the great product and service. Respectfully Mike Johnson
Love the lift makes my life easier and able to use master bedroom now.
Quick installation
Ease of use
hb
Very nice residential elevator
Friendly professional service.
Prompt
The product has made our life so much easier.
I am also very happy with the people who service our elevator. They are professional and efficient.
Great product, Great service. We love our elevator.
The product works and the service is great
Arrow Lift is quick and efficient, nice to work with.
Friendly staff.
Your installer was very courteous and thorough he explained everything and made sure we understood it all before he left.
The lift is exactly what we expected
Excellent service and thorough, helpful technician.
Very capable, friendly technicians!
Timely and professional services.
The entire process from initial encounter to sales discussion and eventual installation was transparent and professional.
Great customer service, in person and by email. Appreciated all of the efforts of Brett and timely installation
Every technician is always knowledgeable and thorough. Always a pleasure to have them in our home!
This product is very helpful, and has allowed me to live independently again. I don't use it daily, but it is there on the days that I have difficulty going up the stairs. When I have called for routine service, the repair people have been prompt, professional, and thorough.
Installation went well and I already had a tech come out about an issue I had and it was resolved. I appreciate the prompt appt. and the knowledgeable tech. sent out... The chair lift is what I needed for my health issues. Thanks!
Very happy with the chair lift
Great attitude by everyone at Arrowlift, great service & prompt too!
You have kept our chair lift going and now have a service rep who knows what he is doing
We have recommended you to My sons in-laws at the wedding of our children
Customer Service is friendly and knowledgeable. People are always ready to help when I have questions.
Great Service! Have really had no major problems with my chair lift. I love it! had fallen down the basement steps too many times!
Well run company with great employees! Ben does a fab job.
Professional service !
Works perfectly. It's a godsend since we live on the top level.
It is easy to use and it is very quiet and the young man put in my Chairlift was very respectful Anne did a great job and explained everything very carefully and I love it