Arrow Lift
Arrow Lift – Headquarters
Duluth
MN 55802
United States

Customer Testimonials

Report a concern   December 16, 2020 — Rated 10 out of 10 by Barbara Shimmel Arrow Lift
What do you like about our products and services?

It is easy to use and it is very quiet and the young man put in my Chairlift was very respectful Anne did a great job and explained everything very carefully and I love it

Report a concern   December 16, 2020 — Rated 9 out of 10 by Mike Johnson Arrow Lift
What do you like about our products and services?

I like your sales staff. I like the professionalism of your installers and your service staff. Throughout the purchase and installation process I felt the level of communication and planning assistance with the project were excellent. I have worked 43 years in the service business so I am
no stranger to what consumers want and expect. The only place I have felt that you may be able to improve your services is during the presentation of the service / maintenance contracts I did have a situation that arose out of my lack of understanding of the plan I purchased. When the plan was presented the choices seemed clear to me at first. One plan offered 2 annual check ups which included the trip charge and offered 20% discount on any future parts & labor when needed. The second choice was a more all inclusive plan that in addition to the checkups and adjustments also included all parts and labor. I opted for the first plan as it was explained to me that the check ups included adjustments and lubrication if needed. Recently the technician was here for my second check up/adjust call. I mentioned to him that the latch on the first floor door ( at the top ) was still catching when the door was being opened on that floor only. This issue had been addressed before during the warranty but still persisted. The technician said that he would look at it and if it was minor ( not requiring parts ) he would do what he could. When the service was done I was billed $84.00 for adjusting the door latch. I paid for the adjustment but felt that it is very confusing when Adjust and lubricate were presented as being contract covered with the check ups and then I was billed for this. There were no parts required and based on the time the technician was here it did not appear he exceeded the 1 1/2 to 2 hrs I was told he would be here. I would say that maybe this area would be worth taking a few extra minutes to clarify what kind of checking and adjusting is part of the check up. Thanks again for the great product and service. Respectfully Mike Johnson

Report a concern   December 16, 2020 — Rated 10 out of 10 by J.N. Arrow Lift
What do you like about our products and services?

Love the lift makes my life easier and able to use master bedroom now.

Report a concern   December 16, 2020 — Rated 9 out of 10 by R.U. Arrow Lift
What do you like about our products and services?

Quick installation
Ease of use

Report a concern   December 16, 2020 — Rated 10 out of 10 by R.S.L. Arrow Lift of California
What do you like about our products and services?

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Report a concern   December 16, 2020 — Rated 10 out of 10 by G.P. Arrow Lift
What do you like about our products and services?

Very nice residential elevator

Report a concern   December 16, 2020 — Rated 10 out of 10 by J.D. Arrow Lift
What do you like about our products and services?

Friendly professional service.

Report a concern   December 11, 2020 — Rated 10 out of 10 by J.D.L.R. Arrow Lift of California
What do you like about our products and services?

Prompt

Report a concern   December 10, 2020 — Rated 10 out of 10 by M.T. Arrow Lift
What do you like about our products and services?

The product has made our life so much easier.

I am also very happy with the people who service our elevator. They are professional and efficient.

Report a concern   December 10, 2020 — Rated 10 out of 10 by E.E. Arrow Lift
What do you like about our products and services?

Great product, Great service. We love our elevator.

Report a concern   December 10, 2020 — Rated 10 out of 10 by J.S. Arrow Lift
What do you like about our products and services?

The product works and the service is great

Report a concern   December 10, 2020 — Rated 10 out of 10 by P.S. Arrow Lift
What do you like about our products and services?

Arrow Lift is quick and efficient, nice to work with.

Report a concern   December 9, 2020 — Rated 10 out of 10 by D.K.L. Arrow Lift
What do you like about our products and services?

Friendly staff.

Report a concern   December 3, 2020 — Rated 10 out of 10 by B.V. Arrow Lift
What do you like about our products and services?

Your installer was very courteous and thorough he explained everything and made sure we understood it all before he left.

The lift is exactly what we expected

Report a concern   December 2, 2020 — Rated 10 out of 10 by D.H. Arrow Lift
What do you like about our products and services?

Excellent service and thorough, helpful technician.

Report a concern   December 2, 2020 — Rated 10 out of 10 by Madonna Hostetter Arrow Lift
What do you like about our products and services?

Very capable, friendly technicians!

Report a concern   December 2, 2020 — Rated 10 out of 10 by S.R. Arrow Lift
What do you like about our products and services?

Timely and professional services.

Report a concern   December 2, 2020 — Rated 10 out of 10 by Paul Laurella Arrow Lift
What do you like about our products and services?

The entire process from initial encounter to sales discussion and eventual installation was transparent and professional.

Report a concern   December 2, 2020 — Rated 10 out of 10 by LeAnn Wilson Arrow Lift
What do you like about our products and services?

Great customer service, in person and by email. Appreciated all of the efforts of Brett and timely installation

Report a concern   December 2, 2020 — Rated 10 out of 10 by S.T. Arrow Lift
What do you like about our products and services?

Every technician is always knowledgeable and thorough. Always a pleasure to have them in our home!

Report a concern   November 27, 2020 — Rated 10 out of 10 by B.V. Arrow Lift
What do you like about our products and services?

This product is very helpful, and has allowed me to live independently again. I don't use it daily, but it is there on the days that I have difficulty going up the stairs. When I have called for routine service, the repair people have been prompt, professional, and thorough.

Report a concern   November 26, 2020 — Rated 9 out of 10 by M.G.L. Arrow Lift
What do you like about our products and services?

Installation went well and I already had a tech come out about an issue I had and it was resolved. I appreciate the prompt appt. and the knowledgeable tech. sent out... The chair lift is what I needed for my health issues. Thanks!

Report a concern   November 26, 2020 — Rated 10 out of 10 by Dan LaPointe Arrow Lift
What do you like about our products and services?

Very happy with the chair lift

Report a concern   November 25, 2020 — Rated 10 out of 10 by P.M.E. Arrow Lift
What do you like about our products and services?

Great attitude by everyone at Arrowlift, great service & prompt too!

Report a concern   November 25, 2020 — Rated 10 out of 10 by K.J.J. Arrow Lift of California
What do you like about our products and services?

You have kept our chair lift going and now have a service rep who knows what he is doing

We have recommended you to My sons in-laws at the wedding of our children

Report a concern   November 25, 2020 — Rated 10 out of 10 by Carol Kohn Arrow Lift
What do you like about our products and services?

Customer Service is friendly and knowledgeable. People are always ready to help when I have questions.

Report a concern   November 25, 2020 — Rated 10 out of 10 by Gene & Chotsie Harri Arrow Lift
What do you like about our products and services?

Great Service! Have really had no major problems with my chair lift. I love it! had fallen down the basement steps too many times!

Report a concern   November 25, 2020 — Rated 10 out of 10 by G.K. Arrow Lift
What do you like about our products and services?

Well run company with great employees! Ben does a fab job.

Report a concern   November 25, 2020 — Rated 10 out of 10 by Mark Schwegman Arrow Lift
What do you like about our products and services?

Professional service !

Report a concern   November 25, 2020 — Rated 9 out of 10 by M.P. Arrow Lift
What do you like about our products and services?

Works perfectly. It's a godsend since we live on the top level.


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