Customer Testimonials
Prompt, proficient and professional service with great technicians.
Excellent sales porocess with Mark Pettingill.
good rapport
kind
fast install & training
The stairlift is really a great and safe way for me to negotiate our stairs. And the technicians are very polite. Thanks for all the help your company has given us!
Technician is so helpful, conscientious & courteous. Also he is very knowledgeable of our system.
Everyone was very professional and helpful from the sales to the installation.
Good products coupled with responsive, courteous, and effective employees.
Accessibility of our representative and subsequent service.
Everything was handled professionally, courteously and with a sense of urgency even though it was not an emergency situation.
We have 2 lifts in use that have been very reliable. The preventive maintenance agreement has also been very effective.
Thank you, it was much appreciated, especially during the holiday period.
Always excellent service!
Service people are very professional and prompt when scheduled. Communication was also very good, scheduler kept me updated and informed of any changes.
Prompt service. Communicated effectively. Clear layout plan and brochures on the equipment.
The young man who installed the equipment was excellent. He worked hard. polite and explain, answer all questions. Very good job. Thanks
Very thorough instructions for operation.
We are very pleased with our Arrow Chair Lift. It operates very quietly and efficiently. We like that it folds up so there's still plenty of room to get by it if you are walking up or down the stairs. It has a seat belt which makes it safer when the chair is in use. We think it's the "Cadillac" of chair lifts! Rev. Kenneth & Helene Reiners
Timely call and service
everything went smoothly and it is a quality product
Maintenance is always done with regularity. Technician is always on time, polite, expedient and thorough.
None of you have ever called me an idiot.
It helps me get my husband up stairs and he is not worn out.
Friendly and knowledgeable technician - was a pleasure having him work on our elevator
On time, courteous, get job done.
Plite professional punctual
Very efficient & well trained technicians
The service was excellent. Beginning with Daniel who answered my original call. David St. John was so patient and thorough with his explanations during all meetings. And, DelMario was super! He was very expert with the installation and so patient and professional with the demonstration and lesson on how to use the stairlift.
Very happy with the service and the product.
Good service. honors warranty repairs when needed.
Robby and Trevor will so helpful to us, would like to compliment them and Thank them.
It is easy to use and it is very quiet and the young man put in my Chairlift was very respectful Anne did a great job and explained everything very carefully and I love it
I like your sales staff. I like the professionalism of your installers and your service staff. Throughout the purchase and installation process I felt the level of communication and planning assistance with the project were excellent. I have worked 43 years in the service business so I am
no stranger to what consumers want and expect. The only place I have felt that you may be able to improve your services is during the presentation of the service / maintenance contracts I did have a situation that arose out of my lack of understanding of the plan I purchased. When the plan was presented the choices seemed clear to me at first. One plan offered 2 annual check ups which included the trip charge and offered 20% discount on any future parts & labor when needed. The second choice was a more all inclusive plan that in addition to the checkups and adjustments also included all parts and labor. I opted for the first plan as it was explained to me that the check ups included adjustments and lubrication if needed. Recently the technician was here for my second check up/adjust call. I mentioned to him that the latch on the first floor door ( at the top ) was still catching when the door was being opened on that floor only. This issue had been addressed before during the warranty but still persisted. The technician said that he would look at it and if it was minor ( not requiring parts ) he would do what he could. When the service was done I was billed $84.00 for adjusting the door latch. I paid for the adjustment but felt that it is very confusing when Adjust and lubricate were presented as being contract covered with the check ups and then I was billed for this. There were no parts required and based on the time the technician was here it did not appear he exceeded the 1 1/2 to 2 hrs I was told he would be here. I would say that maybe this area would be worth taking a few extra minutes to clarify what kind of checking and adjusting is part of the check up. Thanks again for the great product and service. Respectfully Mike Johnson
Love the lift makes my life easier and able to use master bedroom now.
Quick installation
Ease of use
Reliable equipment
Competent technicians