Customer Testimonials
Ease of operation and reliability.
Reliable elevator. Service techs are know
legable
Great!
Thanks!!
Great service!!
Everyone thought I was crazy to get a lift in my home. I have had my elevator for 1 year. It has already been used by my sister, my Mom, and my 87 year old neighbor. Giving them the freedom to be included on all-levels of the house was exactly what I was looking for. The customer service and technicians have been great. Kade, the technician has been out to service it twice, once just after installation and for its yearly maintenance. He is amazing. He listens to my concerns and he is knowledgeable and capable of conducting a thorough inspection.
We purchased an motor/chain elevator and the unit and control system is clean, comfortable, quite and orderly. As expected when purchasing a new product that is built/assembled on site, there were a few issues, but those were mainly handled with adjustments. We have had a sliding door controller and a UPS that needed replacement, but those were handled and covered with the new product service plan. Now that the elevator has part of the home for ~3 years, it 'just runs' and is everything that we expected. I expect the unit will continue to operate without issue for MANY years. When interfacing with the technicians, we have found them to be courteous and proficient at their job.
We know of another household that purchased an elevator from another company and their control system seems less robust as they have had numerous issues. The Arrow Lift elevator changed our lives and we rely on its use daily. It has proven to be the correct decision to go with Arrow Lift.
Great product – – super friendly Technicians.
The rep was very professional, informative and answered our questions
The ArrowLift has allowed us to stay in our home reaching all our living spaces.
The service employees were polite, friendly, and well informed.
Prompt response by a qualified technician.
The stair lifts installed from main floor to basement and main floor to second level has allowed us to live in our story and a half house these past two years even though one, and now two, of us cannot navigate the stairs. The stairs operated reliably except once, when the charging system on the set going up to the bedrooms failed. They were able to provide on-site service within 48 hours. We do contract with them with an annual maintenance service agreement and get an annual maintenance inspection. If there is a failure afterward, they do try to add a discount to the service call.
Your staff is very professional and reliable. We appreciate how well your staff interacts with us…answering any questions we might have as well as providing us input on how to maintain our elevator system.
Great service
All the staff that I've met have been friendly, courteous and knowledgable. And I love the lift.
The customer service is exceptional and the technicians that are sent out are very professional and competent.
Easy to use. Pleasant to work with.
SERVICE TS FAST AND GOOD .
When you have a concern about something or you need help, they answer you right away and they come and do their checkups when scheduled.
Although when I encounter a problem with my stairclimber I would like immediate service and support. I know that is highly unlikely. I was able to get next day service and a competent service person to correct the problem.
Their Service Technicians that came to my house (two occasions) were very professional and corrected the issue quickly.
Thank you
Ed Chapman
Prompt, friendly, competent
Elevator has been extremely reliable. Maintenance staff have always been professionally, on time & knowledgeable.
The service is quick and responsive everybody’s super polite. It’s great experience.
Great service.
Good job all.
Product
Door is not very easy to open.
That’s the main thing that I dislike about Arriw Lift.
Absolutely everything else is great:
Kelsy is fantastic. She always takes care of me!!
Marcus perfecto
Blake terrific
These 3 are stellar representatives of Arrow Lift.
I’ve met a lot of other Arrow Lift people due to that hard to close door but these 3 are the stand outs.
Prompt, courteous.
When I call I generally get service within a day or two. Tech was very friendly
Trustworthy company. Stannah chair lift is quality built. They stand behind their warranty repair if it needs service. Annual maintenance under warranty plan chosen. Very satisfied with everyone that we had contact with. Reputable company. Not made in China.
Efficient, professional, and clear communication