Customer Testimonials

Friendly and knowledgeable staff. Didn't try to upsell. Offered to install the part on my bike for me.

Personal attention

I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.

Great service, quality products

Over the years I've purchased variety of cycling products and have always received good advice in store (shoes, helmets) and service (even if just picking up online orders). Staying the course for me, thank you!

Great service!

Always great quality, products, and friendly knowledgable staff

Friendly and helpful staff. Good communication and proficient technicians

Very fast, helpful, & reasonably priced service.

Recently I had a late invitation to ride a leg of the 2026 Kluane to Chilkat bike relay in the Yukon. I needed a quick tune, new tires, pedals and clip-in shoes. In spite of this request coming in a very busy season for bicycle retailers, Bob at Kerrisdale fit me in and had my bike tuned and ready to ride in two days. I've been a long-time customer of West Point Cycles (bought my Trek road bike from the location on 10th, I think, about 20 years ago), but I hadn't been in the shop for a few years after a hiatus from riding. Bob and everyone at Kerrisdale didn't know me at all yet treated me with utmost respect, offering friendly, knowledgeable and speedy service. 10/10 for this shop.

Fast, efficient, and honest about up front repair costs

Good friendly service.

Great products and services

Very friendly and helpful. They accommodated my questions and requests and made me feel very confident in their service and products.

Quick, easy & friendly

Friendly, helpful staff! Always a pleasure.

West Point Cycles in Kerrisdale have really kind knowledgeable staff that will help you with all your bike repairs. Small issues can be dealt with while you wait or you can leave your bike there for full servicing. My severely jammed chain was rectified without damaging the chain, so
no charge, which was really appreciated. I would recommend this business for any of your bicycle needs, whether an older family bike or a high end cycle. Thanks for your good service West Point!

Nancy Pap

Friendly, effective repair work.

You're in my neighbourhood

Great service from knowledgeable folks .

West Point will go the extra mile to get exactly the right item, or to repair an unusual problem.
I enjoy going into the store, as everyone is so helpful and friendly.

Very professional and kind advice.

Fast, efficient and accommodating service. Thanks!

Friendly, helpful and knowledgeable staff and high quality bikes and accessories have made West Point Cycles my go to bike shop for over 15 years.

Always the best customer service in town!

Friendly, knowledgeable staff.

Very personable and knowledgeable and great advice.

I have always found them to be efficient, the job is always done well, and timely.

Always helpful and friendly service,
Thanks, First name removed B

Very friendly staff and great knowledge about thier products. Kerrisdale location is my favourite!