Customer Testimonials

Prompt and cordial service

Awesome team as always!

The service was great, the staff knowledgeable, and my bike was like new after the tune-up. I will absolutely recommend West Point to friends and family – and anyone else whoa asks.

Appreciate the friendly service.

Good variety of quality goods.
Discount coupons for regulars was very appreciated.

West Point Cycles in Kerrisdale has excellent customer service and a good array of products.
If they don't have the product in stock they will search for it and bring it in for you. They refurbished my older mountain bike with completely new derailleurs, brakes, and chain, and replaced the front tire and inner tube. Other bikes stores might have turned their noses up at this bicycle, but now it feels like a much newer bike and is ready for more country riding. Thanks for your good service Bob!

Nancy Pap

Always welcoming and friendly. The service was excellent and very prompt.

I appreciate the thoughtfulness of your staff, the community presence and fair pricing.

highly proessional, knowledgeable serive provided to fulfill order.
Execellent product offerings.

We like Bob at the Kerrisdale branch.
His customer service skills are excellent.
Nothing is too much trouble for him.
Your products and advice are good.

Convenient location and Friendly crew.

West point life!

Great service at reasonable prices. Very helpful staff

I buy all my parts and accessories from the friendly, knowledgable and helpful staff in Kerrisdale. They really want you to be confident in your purchases. And if they don’t have the part on hand, they get it in quick and inform you right away.

Great selection of product. Staff are friendly and knowledgeable.

Best service in town!

Always friendly, expert and excellent service.

Friendly staff, no pressure sales

Staff were very responsive. I walked in to buy a part and the sales associates even offered to mount it and help fit my bike a bit better. Very friendly.

Your staff are very helpful

Great products, service & knowledgable staff.

Very pleased with service for a flat tire. Quickly done and very attentive service received (Nolan).

I like. I was very pleased the contacts with the service people. they answer all questions I have. and they try to accommodate you and your schedule .

I like the personal service I get every time I’m visiting the store. The staff try very hard to either fit me in or give me the service I want in the shortest time possible.
Any questions I have about equipment or parts, they will spend time looking it up for me and give sound advice on the equipment in question.

Best staff around !

West Point Cycle (Kerrisdale) the staff are always welcoming. Your bike is always serviced promptly and no job is too big.
Everyone is friendly and helpful. I wouldn’t hesitate to use their services again.

It was great that we could park our bikes inside the store while we shopped. So nice to know that they would be safe and not out on the street.

Friendly and efficient service

timely, quality work, and want to support a local store

Informed, friendly, and prompt service. Moved product from one store to another to make it more convenient to pick up. Made great product recommendations and have an excellent maintenance program for after purchase Trek bicycles.