Customer Testimonials

Always the best customer service in town!

Friendly, knowledgeable staff.

Very personable and knowledgeable and great advice.

I have always found them to be efficient, the job is always done well, and timely.

Always helpful and friendly service,
Thanks, First name removed B

Very friendly staff and great knowledge about thier products. Kerrisdale location is my favourite!

A classic, long established bicycle shop. Very knowledgeable staff and efficient service. I would recommend this appreciated neighbourhood business.

Very friendly and helpful. Fixed my cassette problem immediately.

Very quick and professional service

Staff is very helpful

Prompt and reliable, competent service. Good communication.

I have always had exceptional service at West Point Cycles in Kerrisdale. From bike purchases to parts and service, it has always been an excellent experience.

Good service

Bob is awesome. No nonsense, no surprises. Repair was done faster than expected.

Efficient and timely.

The folks there always do a great job.

The only disappointment was that it wasn't same day service.

Professional service

Please thank James and the team for renewing the life in my SuperSix.

The bike looks and feels like new.

i am impressed at the effort that went into the repair and how well it cleaned up. I have my old friend back.

Thanks again.

Michael

I know when I go into the store that the products are fine, because everyone who works in the stores cares, so they wouldn’t be endorsing second rate products.

I have bought my last three bikes at West Point and have been satisfied each time, so that is why I return. The staff is friendly and interested in their customers. The last servicing and repairs I had done were fantastic and my bike is now considerably better and quieter on the trainer, and I assume outside, too, (once I move outdoors).

They responded to a phone call to clarify something, and remember their customers.

Prompt efficient knowledgeable and friendly

We made an appointment to bring our bikes in for service. When we arrived, we were promptly served. Our bikes were assessed and we received a clear estimate of the expected costs. Our bikes were ready the day they were scheduled and when we picked them up we were explained what was done and helped to take them home. Much thanks.

Friendly and knowledgeable

Excellent servicing on my bike and extremely friendly, customer-oriented staff.

Clear explanation of what needs to be done, prompt service and some free surprize add ons ! Very friendly!

I was helped quickly & efficiently to buy a new bike helmet and I also was very satisfied with service done to my bike.

Friendly, professional service with reasonable prices. Old school bike shop!

I brought my 2006 Madone 5.9 in to see what it would take to add much larger cogset as I find climbing more difficult as I age. They suggested a simple derailleur swap along with a 11-34 cogset match. Add in a new chain and full tune and my bike and I are now one again. Happy with the service, price and communication provided.

The staff are very friendly, helpful and energetic. They know the products well and have never tried to up sell me.

prompt and efficient

They are always kind and friendly. Also their skills are great. They have taken care of my bike for more than 10 years and it still good shape.