Customer Testimonials

Westpoint Cycles has friendly and knowledgable staff, They carry only good quality reliable products so it makes shopping a lot easier.

Honest staff who know what they are doing and are friendly

Bob gives us great service at your Kerrisdale location. It's our favourite local bike store.

The staff member was helpful and knowledgeable

In stock. Friendly staff. Good location.

Product I was looking for was there, staff was very helpful and friendly.

The work is high standard . I am always happy with any repairs I have had done over the years .

Magda did a great job helping me set up my bike and its accessories. Very beginner friendly too. Thank you all,

Richard

Great service, fast and efficient.

Friendly service and not over selling things we don't need. Consistency and free help for little things.

Very helpful staff and seem to have most things on hand.

Everyone is very knowledgeable and willing to communicate in a friendly manner.

Great products and very helpful staff! An excellent place for all your cycling equipment.

Good helpful service

always good!

The service is ,friendly, knowledgeable, and prompt!

Ryan is friendly, helpful, and expert.

Great products, advice and information. Super happy and will return.

Staff very friendly andhelpful

What a great experience!
I took my bike in for a tune up. The guy helping me was super friendly, helpful and efficient.
LOVE the Kerrisdale location.

Great customer service!

Very friendly staff
Very efficient
Good products

I love the vaqriety of products in the store, and if something doesn't happen to be there offers are made to check the other stores and bring it in. Staff is also willing to research a product which might not be in the store, and give suggestions.

Anytime my bike needs any servicing I have always been pleased with the quality of service and the efficiency.

Friendly and knowledgeable staff. Didn't try to upsell. Offered to install the part on my bike for me.

Personal attention

I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.

Great service, quality products

Over the years I've purchased variety of cycling products and have always received good advice in store (shoes, helmets) and service (even if just picking up online orders). Staying the course for me, thank you!

Great service!

Always great quality, products, and friendly knowledgable staff