Customer Testimonials

Knowledgeable and friendly staff. Always a pleasure to shop here.

Very friendly staff. Quick turnaround. Reasonably priced.

Very helpful team at the store. Quick to help and follow up over phone when needed.

Great service, nice people.

I needed a hole drilled in a metal stand and, though this job was not related to bicycles, the staff helped me out . I am ever so happy and grateful. Thank you once again.

I took my bike in because my back tire was rubbing and we couldn't figure out what the issue was. one of your salespeople/mechanics popped it on the stand, played with a few things and had it fixed in under 5 minutes. Very efficient, very pleasant.

Generally speaking, everyone is friendly and helpful and most everyone is very knowledgeable. Those that aren't are obviously learning "the trade". I expect they will be knowledgeable in no time.

Very friendly staff, willing to make adjustments quickly without charge. Have purchased three bikes here, and all are still on the road and running well. They're busy during the summer, but take appointment bookings.

Kirsten at West 10th was very helpful.

Prompt and very helpful.

Fabulous service!

Very friendly & helpful customer service.
Nice selection to choose ladies cycling helmet from.

Very efficient snd friendly staff.

Friendly service and have been dealing with the store since 1977.

Lucas - who assisted my son and I in our purchases - was very knowledgeable and helpful.

A bolt came lose after a repair and the staff were very helpful is remedying the situation at no charge.

Matt was the best customer sales person we have ever met . He was informative, helpful, spent time with us and made sure we were happy with our decisions. I would recommend him to everyone.

Great service, nice staff, always been my bike shop for years.

Great customer service and quick work!

Great service. Matt really takes care of any problems.

Great personal service and courteous attention, no pressure at all to rush a purchase decision. Very impressed.

Great service & knowledgeable staff

Definitely recommended. Store seems to have limited model or size but friendly staff can help to order online.

Goof variety of products. Staff friendly and knowledgeable and not pushy.

Friendly, knowledgeable

the customer service was great and I thought the process was easy

Honest bike advice and friendly service.

I like the general attentiveness, and knowledge of the people who work there.
I wish sometimes there was more choice in peripheral products. Bike selection is good though.

Your staff are always helpful and friendly. I trust their advice. I am not a 'hardcore' cyclist, a friend gave me their old bike that is heavy and has some rust. I took it to West Point and they did a tune up, sized it up for me and gave me some advice on how to maintain it and ride using gears. The staff were helpful and I did not feel intimidated. Since then I have bought a second hand Kona bike second and have started to ride a lot more. West Point is my go to for any servicing and advice. The staff make me feel likey, 'yes I can do this' and eventhough I'm on a budget, 'I am always welcome in the shop'.

Was late but disappointed
Free bike wash as apology
Really appreciated

Great that my two bikes and I are all recognized when I come into the shop. I prefer the 10th Ave. store and find the technicians both friendly and professional.