Customer Testimonials

Good explanations on service request. Professional and experienced knowledge of products requested. Quick turnaround but more expensive than anticipated, even with the Black Friday discount. I am satisfied with the result. I’ll likely be returning as a customer for regular tune-ups. For winter and summer. Is there a pay for 4 get one free sort of loyalty program? Proud to support your business. Might buy a trek bike to either replace my current synapse ride or add to my collection. Any recommendations?

Service was good, friendly & honest.

Efficient

The best price in Canada for the parts I needed. Great correspondence and shipped super quick. Thank you!

Good, efficient service technicians, friendly and patient service

You know your stuff better than anywhere else. And when you suggest parts that may require repair, you seek our opinion to proceed. I’ve been coming to you for 10 years now and trusting you to take care of my bike……my love and joy! And to top it all off, you’re the nicest people whether on the phone or in your shop. And I come all the way from north burnaby just to receive your incredible service!

I like you people.

I like the prices of your bicycles

Great staff !!! I know they will always make sure you have the best possible out come and nothing is too much trouble :)

The staff were friendly and very helpful. Will definitely recommend West Point Cycles to friends . Cheers

Randy at the Main Street store helped me this weekend with selecting and purchasing a new helmet. It was great to have his undivided attention and his knowledge. He also gave me some great answers to questions I had about tools and repairs.

I have used your service department and found they did a good job and were on time.

Fast shipping

You had a product in stock that was very hard to find elsewhere. Open Sundays.

The tall man is so handsome and has such a seductive voice. :-)

Your service is most satisfactory, and your product line comprehensive.

Larry Sharp

Fast competent service. The service writer listened to me, then took the time to explain the work done. I get my 4 bikes serviced at the W10th shop.

Friendly, helpful staff. Competitive pricing.

First class service in every way

Fast shipping, responsive support, very reasonable replacement policy for defective parts

Prompt service and knowledgeable staff

Great online shopping experience.

Courteous, consistent, trustworthy ( I have been dealing with the store for over 40 years.) Had a very early Rocky Mountain bike. Good products and good service. And love that they recycle my family's destroyed tires.

We had fantastic advice and service from both online, special thank you to Jessica who was a tremendous help, and from the Langley store.

Friendly and knowledgeable staff. Extensive product s.

Great product and staff

Great service

not sure you want to share this so I will leave it unchecked

- this seatpost was on a bike already and would explain why it was not in it's factory elastic holders in the factory box as the other 3 I have ordered from Trek directly

- my last order and interaction with this company was fantastic however this seatpost is broken - the level barrel adjuster is cracked.

Alot of cash for a broken part and currently is not available from Trek - I'd be happy with a barrel replacement kit and all would be good.

Email address removed

Good service on bikes...like any store there is always the need to get bikes back to customers as quick as possible....you might like to have management brainstorm how to do that in 2024

that would be store differentiator for you.....lots of business taken by Velofix due to speed of turnaround...could you afford to start a mobile van service ????

Fast shipping, good product selection, easy checkout, Canadian, good communication