- Phone: 604-224-3536
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Customer Testimonials
Great prices, selection, and communication :)
Service is generally very good.
But I was surprised at the situation when I went into the West 10th store on the Tuesday morning. Although there were a lot of staff working, there was a long wait (20 minutes?) to speak to anyone. The first two staff members were not able to help with a relatively simple question (making sure I bought the right disc brake pads for an ultegra road bike). Afterwards I realized that because the store was closed on a Monday, this was the backlog of people wanting service etc.
To add to the frustration, one woman came in and jumped in front of 3 of us waiting by going up to a staff member and asking for immediate attention.
Knowledgeable sales people
Never feel rushed
Friendly service
The service was good; I went there with a $20 coupon & there were no exceptions so I got to apply it to my purchase as promised; the website said you had what I was looking for & you did !!
i was able to get my bike fixed without having to book ahead.
the items was shipped and received quickly.
Great staff and service, top notch
Good product selection presented on a good online platform.
Quick order fulfillment.
Staff are always very helpful.
You guys are awesome! Best service and sales team in the cycling industry as far as I am concerned. They guys really care and are the most knowledgeable in the city wrt bicycles and provide tremendous value in follow up customer service service.
We were treated like actual people! What else to say?
Excellent service and very knowledgeable staff
WP Cycles is usually very busy but I was lucky in that there was time available for my problem to be fixed and book a service fairly quickly. My experience has been that the quality of work is very good and the costs are reasonable
Pleasant, clear, fast, reasonable pricing.
Such friendly staff!
Best staff around !
Efficient, intelligent, friendly service even when things are very busy in the store.
Good service. Prompt. Straight-forward.
Service outstanding - West 10 Store
thank you
The service is excellent. Going extra miles to address customers needs.
Good place to get anything bicycle..
High quality and knowledgeable staff ready to help
Buying my new bike from West Point was a fantastic experience. The follow up customer service whenever I bring my bike in for service was amazing. Thank you West Point Team!
Immediate service and help attaching a new accessory!
Prompt repair of my kickstand .
I visited WPC with my 1988 bike that was purchased there in 1988! Always a delight to have professional and caring help to assess the bike and advise on what needs to be done.
Very helpful and solution oriented. Thank you.
Fabulous service!!!
Great service and attention to detail
Nice shop good prices real people…nice experience.