Customer Testimonials

Friendly, knowledgeable and honest

The service is outstanding. The staff are knowledgable and helpful.

Friendly staff ready to help

Thanks for the great service yesterday. Had contaminated brake pads/rotors replaced and head set tightened and tube cut. Worked out cheaper than the estimate. Done quickly on the scheduled day. They were busy, but got good pro service. Thanks again!

excellent service
pleasant and helpful staff

Xx

The staff is so welcoming and great at their jobs. Service/repair department. Fast. Thanks

Smile, feel welcome. And the service and finding the solution 5 stars.

Very friendly staff. Got my bike in right away, fixed the same day.

Beth was so helpful!! Great technical knowledge and expertise that I don't find at other shops. Very positive experience! Thanks Beth!!

Friendly knowledgeable service!

Very kind and helpful staff

Quality products, and friendly and helpful staff.

its close and has what I need

Real person engagement, great effort to find the right purchases, no upsell.

Great store and good mechanic setup with very helpful staff

Very good repair services.

Good store with good inventory. Carried my size of wide shoes - hard to find. Friendly too...

Amazing service. Very profession and incredibly organized. Would for sure do business with West Point Cycles again!

Very helpful staff.
My records are with the 2nd avenue branch - your system did not allow a view of the past maintenance e records.
That needs fixing?

Staff is always helpful and your store has a good selection of bike products both on line and in the store.

Luke was great - very friendly and knowledgable. The service department was also very quick and reliable. Outstanding service!

Reasonable prices and shipping rates, genuine parts, fast, professional service.

Fantastic service!

The team is very nice, polite, caring and knowledgeable.

Very friendly. And reasonable.

Good communication, good advice, fair pricing.

Quality products, knowlegable friendly staff

Love my Trek Domane with electronic shifters. The folks at all of your stores in Vancouver are exceptionally kind, service first and knowledgeable, not to mention patient. They are always willing to lend a hand. Lauren and Beth at West 10th were fabulous this time around and the turnaround service to fix my tubeless tire was outstanding. Thank you all‼️

Amazing service from Chris at West 10th location setting up my new rig. Thanks Chris!