Customer Testimonials

I had a complex problem with my drivetrain and i am an experienced mechanic. These folks were fast to find root cause, great at communicating options and both efficient and precise at carrying out the service

Excellent service.

Timely service

Very helpful and knowledgable staff. They always trying to accommodate whenever possible. Thank you.

Friendly staff and lots of bicycles and products

Fast and reasonably priced

Very helpful and knowledgeable staff!

The shipment was fast and the product was exactly what I wanted/expected! Couldn't be happier.

Great service ! Thanks !

Impeccable customer service!!
I’ve always been treated well and beyond. I’ve bought my bikes here before and there is nothing they won’t do to help in any situation and their patience is amazing. Trust me I wasn’t the easiest customer to finally find be happy with my new E-bike. Yes they might be busy but understandable so. I will never hesitate to recommend West Point Cycles West - 10th and they will always be my go to.
Thanks for everything Grace:)

The job is thorough and fair

Got & honest assessment of what my 12 year
old bike needed re & re of worn parts on my
running gear. Good follow up as well. First name removed a

Good inventory, fast service & and friendly people.

Staff are knowledgeable, pleasant, very easy to deal with.

Friendly helpful staff, I am a trek fan, good bike service

!

Excellent staff who are helpful and friendly and a good selection of products.

The ease of accessing what I wanted to purchase and the help from the staff at addressing my requests.

it took another bike shop three weeks to tell me that they hadn't "had a chance to look at my biike," In a couple of hours West Point had determined the appropriate replacement part. I was notified promptly when the part arrived. I took the bike in and it was ready the next afternoon. Very professional service!

Efficient service

Excellent service, knowledgeable, responsive, consultative rather than pushy. Email response was sent the same day and great collaboration and atmosphere amongst the staff who are passionate cyclists themselves.

Easy and convenient

the quote equaled the final bill. The work was finished when I was told it would be finished. All round good work!

Totally outstanding service from Tom this past weekend. He diagnosed the issue with the brake on my new FX+2 E-bike. Much better than the sales and service from the Second Avenue store. which was abysmal.

Staff are always knowledgeable, helpful, and give appropriate advice.thanks Chris for my new helmet after 25 years.

Amazing customer service!

Very efficient and helpful. Not overly priced for repairs. They have my support. Thanks. Cheers. First name removed

The customer service representative dealt with my flat tire issue immediately and I was able to take my bike home. It took about 20 minutes.

Thank you for effective and efficient action.

First name removed

My questions were answered accurately and quickly and my order arrived quicker than expected.

Great service! Super helpful, friendly service. Thanks!