Customer Testimonials

I bought a lock for a Christmas gift and found a lot of different products for cycling I didn't know about!

Great service and staff . Always a pleasure to bring my bike here

Friendly knowledgeable staff!

You guys make it easy and you go the extra mile!

Great service and products.

Great knowledgeable staff.

Knowledgeable staff who are friendly, patient in explaining products, not pushy - respectful and personable.

I tried to place an order online and ran into some difficulty. Frustrated frustrated at not succeeding. I decided to call your store directly. I spoke to someone who is very friendly and helped me with my order. A few other stores would take the time to help me during this hectic period of the year. I am very impressed with the customer service of your store.

Service was efficient and friendly

Friendly, helpful and knowledgeable

the helpfulness of the staff Chris was great!

Hi. What I like about West Point Cycles is:

- the price of the 2 chains that I recently ordered from you (MSRP:$120 Sale:$40)

- my order was quickly processed and shipped

- the personalized handwritten message on my receipt from Jessica wishing me happy riding was a nice (and appreciated) touch

All in all, I would definitely order from West Point Cycles again.

Thank you.

Great products and advice

Wow! Delivery was amazing, ordering was great! I was blown away by the service. So kind and thoughtful from start to finish. Buy local! Support these folks.

great products and service and staff

Fantastic and friendly people who are willing and honest and helpful. When I could not fit my boxed bike in my car the offered to deliver it. Very helpful and courteous.

Fast, accurate service. Good selection.

A very helpful knowledgable staff and a great product line. Great service and communication. Keep up the great work so this old guy can keep riding.

everything. Your staff, helpfulness, expertise. And you took such good care of my wife and got her the perfect lightweight city bike.

Great selection of bikes and accessories to purchase in store or online.

Excellent service!!

The staff especially Andrew

Customer friendly staff.
Knowledgable, and presented options on bike servicing.
Staff researched my query about bike battery replacement key and found a solution and price estimate that they conveyed to me when I picked up the bike.
I recommend this bike servicing business......especially now I know that my battery can be rekeyed if necessary.

Great product and spectacular service! What else more could I ask for. Thanks!

Great customer service who go above and beyond what you would expect.

Great customer care. I appreciate the quick response when my order was delayed. Thanks!

Great staff & service

Friendly and capable service

Excellent service!

I am so impressed with the warm and prompt service and attention the moment I stepped into the store that I received from Lauren upstairs and the mechanic (?Ken?) from downstairs. As well the prompt completion of the work and effective communication with me during the process.