Customer Testimonials

very good.

Knowledge of staff - time they take to discuss issues.

Service person Beth was very thorough in her assessment of what might fix my issues getting the right fit for my bike given my various musculoskeletal issues. Suggested starting and further investigation points and it was useful to spend the time figuring out what would give me the most comfortable and efficient ride for my needs. So far she has hit it out of the park with suggestions and service. This is likely a work in progress and I feel like she is on my team and uniquely relates to the differing needs of femail riders. Bravo!

You are helpful and cheerful, and try to source stuff that you do not stock.

The one thing I am not keen on is having to bring my bike in twice for servicing.

prompt and knowledgeable help from staff

Knowledgeable, experienced staff with a range of top-rated product lines - that is the foundation for a great store. Add friendly outgoing staff and you have a great experience.

Always try to be as helpful as they can be even when busy

Top notch bike repair service; super helpful staff.

Very good service and convenient pick-up, drop-off set-up.

Knowledgeable, friendly and can-do attitude.

Friendly service.

SRAM flattop chains are on sale for a very good price. :)

the service

Excellent customer service. Very efficient and friendly!Excellent customer service. Very efficient and friendly.

Fast and pleasant!

Excellent customer service

Friendly and helpful staff

Package arrived, complete and with no damage along with a nice personalized note which was appreciated.
Solid experience.

I bought a very nice gravel ebike from WPC. From the beginning, customer service has been exceptional. These folks get it. Attentive without being pushy. Even discouraged me from buying a bike they had in stock, so that I could check out a slightly different one that they didn't have. (I went back and bought their bike) Little things, like remembering my name, instant service ("Sure - we can take care of that right now"), polite without being obsequious; things that are so unusual these days. Prices are standard - same as everyone else - and selection is very good.
I bought a nice bike, but I saw them give the same treatment to people who made minor purchases.
I will repeat this review for the other stores (I went to all three Vancouver WPCs) as they all did the same excellent job.
Exceptional.

Friendly, knowledgeable and honest

The service is outstanding. The staff are knowledgable and helpful.

Friendly staff ready to help

Thanks for the great service yesterday. Had contaminated brake pads/rotors replaced and head set tightened and tube cut. Worked out cheaper than the estimate. Done quickly on the scheduled day. They were busy, but got good pro service. Thanks again!

excellent service
pleasant and helpful staff

Xx

The staff is so welcoming and great at their jobs. Service/repair department. Fast. Thanks

Smile, feel welcome. And the service and finding the solution 5 stars.

Very friendly staff. Got my bike in right away, fixed the same day.

Beth was so helpful!! Great technical knowledge and expertise that I don't find at other shops. Very positive experience! Thanks Beth!!

Friendly knowledgeable service!