Customer Testimonials

The team works hard to find options for and to find the righ fit or service.

Thank you for good products at decent prices.

Good location, nice team, pleasant and good selection of bikes and accessories.

i believe it was Beth a technician who reviewed my old bike, measured the chain, replaced the bell and found out the saddle stem needed replacement. very thorough look at maintenance. picked bike up 1 day later fully satisfied.

West Point Cycles and the people who work there are great. Forever helpful and patient, not bike snobs but at the same time very knowledgeable and pros. Whether you're a rookie or a pro you will find the help you need. Couldn't recommend them more, my go-to shop.

Well packed for shipment. The thank you note on my invoice was a nice touch. Cheers

I always feel very comfortable in the store and have nothing but great experiences when interacting with a representative. They are always engaged, helpful, patient, and knowledgeable.

Thanks,
Greg

the ease to order and products were available.

Friendly and helpful

Quick, competent and friendly

Very friendly and approachable team members. Great and timely service. Highly recommend!

Good variety, friendly knowledgeable staff

Timely service

You guys are great
Prompt , honest and a complete pleasure to deal with!!!

My parents bought my first bike from west point cycles and I'm 66 years old now.Always has been go to bike shop in point grey neighborhood . I don't live in the neighborhood anymore but when I need parts etc for my bike I still go to the point grey shop.staff always friendly and service and repairs are fantastic.

Great staff, helpful and friendly

Excellent product! Highly recommended to every cyclist ! Amazing service, helpful online support, fast delivery and great deals ! I’ll definitely buy again ! Thank you West Point Cycles !

Super responsive!

Good to have local options.

Luke and the rest of the team were very helpful and professional. Much appreciate it Sal

Helpful. Set me up with new tires. Installed same day before I took my bike on holidays.

You did a good job tuning up the bike.

very good.

Knowledge of staff - time they take to discuss issues.

Service person Beth was very thorough in her assessment of what might fix my issues getting the right fit for my bike given my various musculoskeletal issues. Suggested starting and further investigation points and it was useful to spend the time figuring out what would give me the most comfortable and efficient ride for my needs. So far she has hit it out of the park with suggestions and service. This is likely a work in progress and I feel like she is on my team and uniquely relates to the differing needs of femail riders. Bravo!

You are helpful and cheerful, and try to source stuff that you do not stock.

The one thing I am not keen on is having to bring my bike in twice for servicing.

prompt and knowledgeable help from staff

Knowledgeable, experienced staff with a range of top-rated product lines - that is the foundation for a great store. Add friendly outgoing staff and you have a great experience.

Always try to be as helpful as they can be even when busy

Top notch bike repair service; super helpful staff.