Customer Testimonials

The team is se one to none, they will try to go way beyond their limits to ensure you gather what you want. West Point is my go to shop for apparel and components.

You have everything I need and you always provide great service.

Fantastic customer service

West Point Cycles are the BEST, they rock!! I will never go elsewhere to service my trike as they deliver top notch service and they fit bikes according to your personal need. I have been a customer with them for over 20 years - they made my customized trikes through the years and there's no bike shop I would trust! Thank you WPC!!! :)

Good service, knowledge staff.

Quick and accurate analysis of maintenance issues; timely and cost effective service.

Great price, quick shipping and product as described!

Selection and pricing

This is my 2nd online purchased from WPC. I like the product from Trek brand because of the quality and durability. The services I experienced is pretty good because I received the product I ordered online in very good packaging and timely delivery lead-time. It was a way long distance since I ordered it from Bridgewater Nova scotia. Looking forward to get more reasonable deals from WPC.

Beth continues to provide fantastic service at Point Grey store !

Service is always great!

Good info and repairs

Had exactly what I needed at a good price.

All the stuff that I need, good deals, fantastic service team, solid service!

I came into the shop at closing with a last minute repair for a tubeless tire and they fixed it for me so that I could ride the next day. Excellent service!

Excellent repairs and service

Pr

Good friendly service

I always find West Point Cycles such a friendly and helpful store. The staff are always willing to talk and spend time answering my questions. My most recent visit was to the W. 10th store where I was assisted by Luke and Mike and both were great. Thanks to them for their help. I have also used the W. 2nd/Main St. store and staff there are similarly helpful.

Last week, I was short of time and needed a repair done quickly. Luckily for me, West Point was able to fit me in and got the work done really quickly. Their service was friendly and expertly executed, it feels like a new bike. Thank you West Point, great job!

Very helpful staff. They take the time to answer all questions, and give detailed estimates and timelines for repairs. Full range of products available also.

Friendly and efficient

Excellent tech staff, from small to big jobs, all fairly priced.

Friendly, efficient, no pressure

Great customer service & knowledgeable sales associates

Had what I needed at a good price and were quick to ship!

Thanks again ….

I have been doing business at West Point's 10th ave location for over a decade, have had all my road bikes serviced there, and have bought two bikes there. Things that I have always liked there:
1. Competence, helpfulness, and friendliness of the staff, even as the familiar faces have changed over the years
2. Reliable, trustworthy maintenance
3. They provide good, reliable advice
4. They always treat me like my business matters to them, and they want to help me.

I needed a flat repair for an e-bike and West Point took the bike in and fixed it immediately.

I found the item I was looking for at a great price and it was shipped very quickly. Thank you!

Competent and trustworthy.
I had my bike serviced and had a lot of work done - very expensive but my bike is running great!
The gentleman accessed my bike on the spot and addressed all my concerns and answered all my questions.
I always bring my bike to West Point Cycle and will continue to do so.
Thanks

First name removed M.