Customer Testimonials

Very knowledgeable staff

Work was done quickly.

Friendly and prompt service

Always helpful to discuss all options at whatever level of inquiry. Always friendly to talk through recommended service while evaluating, and recommended service I find always thorough and realistic. I have learned many useful things from them.

K

Clear explanations as to what needs to be done and what can wait a bit

Great service and easy access off 10th Ave...no waiting...pleasant staff!

Professionlism
They have been on West 10th, perhaps under different ownership for over 60 years.

The people and quick service

Love supporting WPC. Convenient location and super helpful, knowledgeable staff. I know I'm in good hands (and so is my bike:-)) at WPC. From the counter to the technical staff everybody is super friendly and knows their stuff. Very happy to support this local biz. Thank you, West Point Cycles!!

I called West Point Cycles on West 10th looking for some specific spacers, hoping they’d have them in stock. The person on the phone explained they don’t typically sell these standalone, but offered to check his parts bin. Sure enough, he found exactly what I needed. When I asked the price, he simply said, 'No charge, I'll give them to you.' That was Win #1.

I rode my e-bike conversion over on Tuesday to pick them up. As I started to lock it up outside, a staff member stepped out and said, 'Bring your bike inside, you’re welcome here!' Win #2.

Inside, I was greeted by a helpful staff member who knew exactly why I was there. While she went to the back, a mechanic came out to chat about my project. I explained I needed the spacers for a BB30 bottom bracket to clear space for a sensor. He immediately realized the ones from the bin wouldn't actually fit that specific diameter and explained why. He swapped them for the correct spacers—saving me a massive headache later. Win #3.

I made sure to buy some brake pads I needed while I was there to support the shop. In an age of corporate obsession with profits and the disconnect of online shopping, these specialized community shops provide a vital human connection. They prove that real service and community value still prevail.

To the team at West Point Cycles: Kudos for the incredible service. I promise to pay it forward!

This is the greatest place. So helpful and so skilled.

Quality
Prompt call backs
History of great service

Excellent customer service and fast shipping. Order was shipped out the same day I placed it.

Very thorough

Friendly and knowledgable staff, good product choice.

Called to confirm they had the product I needed, went and picked it up an hour later. Staff was very friendly and helpful - asked if I had all the tools needed to replace the bike tube myself. Great price on the product from a local supplier.

I already did recommend to my friends. The service was excellent

Well displayed product lines with some for all types of riders.
Staff are friendly and helpful. Been shopping here for many years and always get the impression that the staff enjoy their work and are there to make the experience enjoyable for their customers.
Will always support this store.

Beth was very friendly and helpful

If you don't have it there's a good chance you can get it.

The description of the fyxation pursuit bar with all the dimension assures me that i'm buying the good one . The service is professional grade. I love the personal message on my invoice .
Thanks West Point Cycles :)

clear, reliable knowledgeable

You're very helpful and accommodating.

Great prices and quick shipping,

Love my Trek road bike. Service at all of West Point Cycle Stores (West 10th, Kerrisdale and Main) are exceptional, timely and trustworthy. Cheers,

Good service, good prices, knowledgeable and friendly staff!

Great friendly service thanks

Friendly, knowledgeable staff, and good range of products.

The service is prompt and thorough.