Customer Testimonials

Excellent customer service and fast shipping. Order was shipped out the same day I placed it.

Very thorough

Friendly and knowledgable staff, good product choice.

Called to confirm they had the product I needed, went and picked it up an hour later. Staff was very friendly and helpful - asked if I had all the tools needed to replace the bike tube myself. Great price on the product from a local supplier.

I already did recommend to my friends. The service was excellent

Well displayed product lines with some for all types of riders.
Staff are friendly and helpful. Been shopping here for many years and always get the impression that the staff enjoy their work and are there to make the experience enjoyable for their customers.
Will always support this store.

Beth was very friendly and helpful

If you don't have it there's a good chance you can get it.

The description of the fyxation pursuit bar with all the dimension assures me that i'm buying the good one . The service is professional grade. I love the personal message on my invoice .
Thanks West Point Cycles :)

clear, reliable knowledgeable

You're very helpful and accommodating.

Great prices and quick shipping,

Love my Trek road bike. Service at all of West Point Cycle Stores (West 10th, Kerrisdale and Main) are exceptional, timely and trustworthy. Cheers,

Good service, good prices, knowledgeable and friendly staff!

Great friendly service thanks

Friendly, knowledgeable staff, and good range of products.

The service is prompt and thorough.

Good.

Friendly and no pressure sales. The sales lady asked me do I want X, I said no, and that's it.

The service history and update in the work summary was brilliant. I've had my bikes serviced at many shops over the years, spanning different cities and countries, and I have never received an itemised list of tasks in the summary. It's a brilliant way to communicate the work undertaken on a bike during the service.

The service was quick, and I was contacted when things were looking trickier than expected.

Thank you.

The staff at West Point Cycle are helpful, knowledgeable, and friendly. I have purchased both of my bikes from them and will continue to choose to use them for all of my cycling needs.

Fast service and delivery. I received the correct product.

The staff are great, so helpful and considerate.

Good selection of a variety of brand products. When overstocked, very good sales. Friendly helpful advice on many levels. No problem recommending them to friends and acquaintances.

Good service repairs done as expected

Suggest posting business hours operation outside. I showed up for pick-up on Monday at 10:00 AM and waited until 10:30. Checked business hours when I got home to see Monday closure.

Good sale

Friendly and knowledgeable staff and a nicely priced variety of products in addition to the bikes. Most recently I had a puncture to my rear tire and they were able to squeeze me in for a patch and sealant top up, and I was still able to get in my ride that morning.

Staff is always helpful

Friendly staff and great assortment of cycling accessories on hand to cover all your needs.