Customer Testimonials
the sales person was very patient and answered all of our questions
The staff are very personable and professional. They are also very good at making certain that customers are buying what they need rather than allowing customers to make purchases that are fuelled by the store's eye candied high end bikes. Ultimately I trust what they tell me.
Service
It is all top quality and the selection is decent - not just Trek and Bontrager
Transparent, honest, friendly, attentive
These guys are the best. Not the cheapest option in town, but you get what you pay for. Great communication, won't do work that isn't actually needed, and will work with you to make your bike work the way it should.
I just wish their wait times weren't so long. I'll still get in line though!
Great products. Amazing service. Best mechanics. Hands down the most friendly, knowledgeable staff
Coffee.
Very good customer service and knowledgable, helpful staff
Great service
Great Team and Caring Staff.
Friendly and knowledgeable employees
Makes you feel welcome
I own a trek bike and love it!
I would highly recommend them as a quality bike shop!
Jane
Amazing products and services. Can't say enough about the friendly and knowledgeable staff at Trek Bikes Victoria.
Always feel welcome here, knowledgeable staff and great products.
You guys have been great to me! Thank you for getting me back on the Madone as quickly as you have.
Also, I acknowledge that the bike should not be ridden with the seat post as it is. I understand that it nulls the warranty as well. As it stands I've got to keep my spending pretty tight, but hope to pick up a replacement sometime in the coming months!
Cheers
Excellent products friendly knowledgeable service
Customer service is exceptional. Friendly, helpful, knowledgeable staff. Always a joy to shop at Trek.
Great staff
It’s always nice to catch up with the staff I know back from Ryders Cycles. Everyone is knowledgeable and their product selection to top notch!
Great reliable products, friendly and knowledgeable staff and the best mechanics
I love my Trek Verve 2 bike.
We also like the service department and the people who work there. Very helpful and they do a good job.
Great staff, selection is as good as you can get with covid times.
Good knowledgable service.
Had part I needed
Service has always been outstanding. Honest advice.
Great service. Great products. Great inventory.
The staff are always friendly, knowledgeable and very helpful.
Helpful as always and provide expert advice to clients! Also able to support an emergency repair for a mechanical problem on my bike, by using available staff who weren’t working in the repairs area. Much appreciated!!!
good staff
Friendly and helpful staff.
Customer service was excellent!! The staff was very knowledgable and fixed my issues while I waited.