Customer Testimonials
Tom was great and I would have given a 10 - but the fellow who greeted us yesterday, prior to Tom, was dismissive and didn't seem to be prepared or knowledgeable to answer my questions.
Leading class products with first rate service, this is a great combined team!
Great selection and great customer service!
Great customer service, strong skills and approach in the shop and respectful of all riders.
Terrific service. I frequent the Harbour St. store because it's closest, but often buy road-related gear from Catherine. Both outlets are first-rate.
Quality products at fair prices
Experienced knowledgeable sales force that will take time to understand your needs before making recommendations
Wizard service techs
You are competent and reliable. Less important, but still very nice, your store has a friendly welcoming atmosphere. I wish you would all continue to wear masks though.
Friendly, knowledgeable, and professional staff--great environment for all things bikes. The team at Pro City are consistently supportive to their clients, and always go the extra mile to ensure my bikes are dialed and ready on time.
Thanks for being a cornerstone shop on the South Island guys! And for all you do for the cycling community.
-Patrick Nolan
Owner & Head Coach - Nolan Riding
The service and knowledge level of staff was excellent.
High quality and good range of products. Very friendly and knowledgeable staff.
KG
Helpful and knowledgeable
Extremely friendly, knowledgeable and accommodating
Top quality service and staff knowledge of products and services.
The great service. Always try to accommodate. Nice staff.
I had my brakes done this week and the bike came back with the chain cleaned too! Nice surprise.
I cracked my frame and they found me a new one immediately. As soon as the frame arrived my bike was rebuilt in a day. I coach for a living so the speed and attention to detail was really appreciated. All the staff is excellent. Friendly, knowledgable, and generally all love their jobs for the most part :p
Thank you as always my friends
Jess was very attentive to my needs with my new Allant 7+ And with suggestions for useful accessories.
My buying experience was excellent and I will definitely recommend your store to friends.
The Trek bike shop service was excellent!
Nothing but good people and good service from Trek Victoria.
YOU HAVE WHAT I WANT. MITCH IS GREAT!
Best bike store in town. Staff are awesome.
Just always amazing service.
I like the bikes, Trek brand. Also, I like the personalized and friendly service folks.
Amazing service amazing products
The trek bike line I have had a long time and never been disappointed
Product expertise and service
Really the owners I’ve know for years to the staff I deal with daily I’ve never been disappointed.
Example way back I committed to a bike with Scott only to realize I could not afford it. Scott made it no problem and never made me feel like an idiot, and found an alternate arrangement.
When I bought my road bike Bill set me up and rode some miles with me to a observe how I fit the bike
Why would you go somewhere else
The personal service especially from
Bill and Mitch.
I like also that Trek supports the community of cyclists no matter what the level or athleticism. I also like that I’ve been able to participate in various classes such as outdoor spin, lectures and activities in the loft, and in the past various repair clinics.
And last of all I love my bikes that I’ve purchased from them!
personalized, in-person service by knowledgeable staff who don't mind dealing with amateur cyclists.....
Great products and durability over 15 years as a customer. Sales staff and mechanics always knowledgeable and helpful. Best bike store on the Island
Expert knowledge of bicycles and personal service defines Trek Bike Store.
First name removed
Great mechanics and always a pleasure to reconnect with Bill. Thanks for taking care of all my biking needs.
I greatly appreciated holding my reserved bike until ready to purchase. And took the time to fit bike perfectly.