Customer Testimonials
Best Bike Store in Victoria !!!!!! Professional, polite and knowledgeable……. Keep on Trekking
very good very fast very fair I'll be back keep up the good work thanks again
Professional, friendly, knowledgeable feels like extended family
The speed with which you provide mechanical assistance. The friendly atmosphere. The products. What else can I say? I think that covers the key bases.
Friendly reliable service from knowledgeable individuals
Amazing service.
Professional staff - excellent service. Usually have the necessary parts in stock.
Great staff and great bikes. What more is there to say?
Prompt, client-focused customer service. I like it when you know 'me' and call me out by my name - feels like I'm part of something bigger...like a cycling community! :-) First-rate service every time I bring in my bike for maintenance or mini-upgrades! Thanks, the Boyz at Trek!
It was very nice to see a fellow female rider selling bikes, made the experience much more enjoyable as a woman!
Friendly service and knowledgeable staff!
Quality of products
Variety for experienced & inexperienced riders
Variety for young & old
Service has always been the best!
Great people
The employees are super friendly and knowledgeable
Great service and product offerings
Great customer service and my bike feels like new after a visit to your workshop.
Thank you
best bike store in town - great service!
Always top notch!
The products are great and the service is super awesome too! Thanks for everything you do to keep ME on the road riding!! :)
Friendly staff, good service,
Service, staff, prices outstanding
Everything
Thanks again for great advice and very prompt service!
Cheers,
First name removed G
Great staff, great service.
The repair department has always gone above my expectations and in a timely manner.
Excellent service as usual.
Appreciate the personal service
Always friendly and helpful. Great product knowledge.
Love my Trek bike and love that your staff aren’t “bike snobs”. Helpful, courteous and knowledgeable—truly great customer service. Keep it up! I’ve already referred several folks to you!
Trek employee Matt really came through for me to ensure I left the store a happy customer. The bike I ordered in March 2021 (6 months ago) turned out to be too large of a frame for me. After waiting for six months I was very disappointed that the bike was too big for me. Measurements taken in March 2021 were not thorough enough to determine the correct size frame. Long story short, Matt luckily found a smaller frame bike which was, thankfully, not spoken for. He spent a lot of time ensuring this smaller frame bike fit me and that I was comfortable riding it. He ensured I had all the accessories I needed and had them installed within a short period of time. Matt took the initiative to find a way to financially compensate me by way of a discount for the disappointment I initially experienced.
Matt made the whole experience a pleaure for me and I am very pleased with my new bike (Checkpoint SL6)