Customer Testimonials
The Pro City team at the Trek store is exactly what they’re named, Professional! Everyone from their Owner down to their newest employee is very nice, knowledgeable, humble, and helpful! It’s been a pleasure purchasing a bike from them, and I look forward to working on bikes and taking about biking with them in the future!
I recently took my Trek bike in for a tune-up and was greeted by Allen, who looked after everything for me. Allen helped me purchase my bike and remembered me from several years ago! My bike was ready by the end of the same day and it looked like new. It was effortless riding after the tune-up! Thank you Allen for your professional service and excellent work on my bike.
The staff are all knowledgeable and take the time to help you understand the differences in the bikes and what works for you.
Friendly, very knowledgeable and great bikes
Friendly, collaborative customer service! Always welcoming, positive energy, good vibes.
Personal friendly service and people
Awesome friendly service!
Great people, great service!
Great selection
Great staff
Great service
Instead of giving me a new $200 seat, Mitch found one upstairs for $80:) so honesty in service!
Good quality products and great service
Always friendly and helpful. Pretty much have most things in stock too.
A flaming 10/10!
The service is always fantastic!
Great service and turn around times for tune ups to get us back on the road!
Like the friendly and helpful staff
Friendly, knowledgeable staff.
Great staff, great service!!!! 10/10!!!
Good Communication and the job is always completed
Scott took time to adjust and fit the bike to my riding position and answered all my questions. This is our second e-bike purchase - very pleased with the bikes and the service provided!
The staff at the Trek Store are super engaging, friendly and knowledgeable. They will also sell you what you need as opposed to what you may want. This store just has a general fun and positive atmosphere and treat all customers in a respectful manner.
Personal experience. Great service. Helpful staff. Timely service. Quality product.
Knowledgeable staff & great products
friendly knowledgeable staff. the staff take time to explain about mechanics of your bike, equipment, benefits of different types of clothing, footwear and helmets!! always receive excellent service from all staff at Pro City!! I do recommend to family and friends to go to Pro City.
Staff and mechanics are top notch. Elói McGyvered a shoe toe stud insert for me from some urelated part to replace a rusted one. Small thing, but makes the shoes whole again.
Bontrager winter boots fit great but were on the cool side and leaked.
But in the whole, great shop.
Excellent shop and great team. I have never been disappointed in any dealings with this store!
Friendly, knowledgeable, humorous, timely, efficient, and no pressure staff and approach.
John Stevenson
Bill looks amazing in a Bib!
Great experience, Scott was very helpful in regards to finding a new bike for the use that I was going be using it for. Very happy with the experience and knowledge that the brought to the sale. Highly recommend going to Trek sales and service and there to help.
Great help finding bike's for our family. We feel very lucky with limited inventory out there at these times Trek bike's was able to get us all out on the trails. Great quality bike's that will last. Really appreciate everything.