Customer Testimonials
Best bike shop in Victoria. Staff are super knowledgeable and have built a community for bikers.
Service is first class and all the staff make an effort to built a relationship with you as a biker, customer and ultimately as a friend. I can't wait for Bike Camp again.
Knowledge of the product
Excellent, very knowledgeable staff. Very customer focused and supportive.
Trek product line represents quality and longevity.
Dave
Really good friendly knowledgeable professional staff and owners. They look after their customers and are very helpful. And Trek makes great bikes!!
Called on Friday, and amazingly they had the drivetrain parts I needed in stock. I was warned that they would be closing early in the afternoon (day before NYE). A little while later before heading over, I called back to ask if the shop would still be open in 30 minutes. The dude who was on the phone said absolutely. So I walked down. 20 minutes later, I arrive, and the shop is closed. That was pretty annoying. I was still able to buy the parts the next day, but to walk all the way down there just to discover the shop is closed when I was told it would be open...
Prompt service
first-rate staff willing to go the extra km to help.
The folk at the store have always been great. They have great product knowledge and understand what fits your needs. Product range is excellent and the store always has a welcoming vibe.
lots of products!! got some new glasses yesterday, happy with them
Personable, knowledgeable and helpful staff.
Great service with attention to detail and a friendly attitude.
Quality, integrity and honesty
I took my Trek Verve 2 electric bike in for service on the controller and was immediately impressed with the positive attitude of the staff to deal with my problem, the speed of the repair and the general friendliness of the store environment. I bought my bike from the St. Catherine St store in Victoria and have been extremely happy from day one. The product is excellent, the staff really know what they are doing and they are enthusiastic and very helpful.
I would recommend this store to anyone looking for purchasing a bike and/or bike maintenance.
Regards
Brent Alley
I like the quality of the products. Trek and Bontrager are well known and regarded as good products.
Service: I appreciate the personal service because I’ve gotten to know many of the staff and they know me. I expect good service and they provide it.
I really appreciate the effort Mitch put into resolving the stock mistake on the web site, and getting me a Dual Sport 4 after all. With the pandemic supply shortages, it really showed the staff cares about their customers. I've found my bike shop.
They always do a perfect job fixing my bike. Usually a quick turn around. I like the friendly service and employees. I like the professionalism of all the staff and the pleasant atmosphere. I also like the friendly dog in the store and the products they sell.
Thank you.
Excellent, but especially the staff and service.
I went for a helmet on Saturday. Greatly appreciate Cam and Scott’s time. They have excellent stock during Covid. I’ve always recommend them as the only shop I go to in Victoria
Prompt friendly service
Great service and very informed staff
Helpful staff and great selection of products
I love the friendly service. They also are very knowledgeable and never feel like they are trying to oversell you on product or service.
Very helpful setting up and testing my new trainer
Honestly it’s 80% service and 20% products. I value the service and support especially from Alan, Tom, Mark and Scott.
Troy was very helpful and friendly
The staff is very knowledgable and offer a full line of products to suite your specific needs.
I dropped by this week to take advantage of the Customer Appreciation Sale. All staff are incredibly friendly and owner Bill took the time to thank me for my business this year. It's nice to know that the guys in the shop really know their customers.
Thanks Trek Store Victoria!
Everyone and everything
The employees have always been helpful and the reason I go to that shop
The staff is so handsome and helpful