Customer Testimonials
Knowledgeable friendly staff. Good selection of products.
Very responsive and very quick in replacing the part. The assistance they provided with information about Shimano parts was also very helpful.
On our trip from Alaska to Patagonia, we appreciated the service
Marc Morrison was the best salesman.
Funny and professional
Great bikes, great service, great people.
They’re good and dependable
Great service
Scott was great - helpful, relaxed and knowledgeable. Made the purchase fun too!
Great friendly shop. They are very accommodating and my bike always comes back riding like new!
Excellent service!
EVERY time I go in for help they are kind, helpful and speedy. I am new to biking and they don't make me feel silly when I ask silly questions. They are wonderful!
Top quality bikes and accessories. Very knowledgeable, friendly staff.
Staff knowledge
Professional and knowledgeable
friendly staff, thanks
Recently my range extender battery didn’t display power when connected to my e-bike. The service provided was excellent where my battery was replaced under warranty. The staff made sure the battery was working properly and are always helpful with providing additional education about my products. I highly recommend Trek Victoria for reliable good quality products and service
Performed a tuneup on my bike to my complete satisfaction. Great service.
Great bike shop.
Great guys.
Routine maintenance for my road bike. Tore it
down to the frame, cleaned, lubed, replaced batteries and
touched up tape on handle bars.
Pleasantly surprised by invoice.
Customer for life
Thanks Trek Bikes Catherine Street!
C
The Trek store matched the price of a Cervelo bike on sale in the lower mainland.
Which is great, as I would rather give my business to an Island bike store.
Also, the Trek store has a great selection of cycling products.
Did a great job tuning up my e-bike. Competent technicians. Friendly.
Responsive service
Alan did a great job selling and customizing my new Checkpoint Carbon bike. I was also very impressed by the complimentary fitting by Matt. I look forward to dealing with Trek Bikes in the future.
Products availability is excellent. Knowledgeable staff. Professional bike service.
Your sales people are kind and patient with my questions. They don't try to upsell and do not make fixes to the bike that are unnecessary.
Service is top notch - professional and knowledgeable.
Thank you to Troy and Bill for the guidance on the purchase!
Broad assortment of quality bikes and accessories. Great service from the team there for equipment selection and fitting
Accessibility is good - both the store location and the number of knowledgeable staff available to attend to in-person shopping/requests, or respond to customers/clients by email or phone.
Always feel taken care of.
Lots of choices and good service
I love that the staff are very experienced and knowledgeable. I also like that they ask what it is you want to do with the bike to help decide the type of bike.
Very friendly and knowledgeable staff!