Customer Testimonials
Great crew, great products & services always my go to place for all things cycling in Victoria.
Staff were friendly and helpful.
very helpful info about E bikes ( I was just there to pick up my serviced road bike. Helped me rule out looking into some cheaper bikes I'd heard about. Always helpful and well informed staff
Very knowledgeable staff who take time to ensure that you get the product that suits your needs, have the knowledge you need to use it properly, and follow up to ensure full satisfaction. Service bay seems to be always available to make a quick repair or adjustment while you are in the store. Probably the best selection of the best manufactured cycling products (Trek, Cervelo, Bontrager, etc.) in Victoria, in a store with a very cheerful atmosphere.
The service and help
The only improvement might be ensuring that when purchasing a new bike that time is spent with the customer explaining the features/changes. Not everyone is a bicycle mechanical guru. Having said that; 9/10!
GREAT MECHANICS
GOOD STOCK
Customer service is outstanding. Helpful and knowledgeable. Trek rocks!
Super knowledgeable and friendly, helpful staff. Feel confident in the equipment they recommend and the servicing they provide. Love the Trek team!
Always helpful and friendly
Great staff, great store, great customer experience.
Service is great, staff always friendly. Great products and great prices. Highly recommend this bike shop.
Top of the line products for all aspects of riding and superior service from all employees
Sales staff! Knowledgeable, polite and friendly
Its all about Mitch. Mitch is the best.... Just kidding. Bill, Scott and Troy are all great guys.
Friendly, knowledgeable staff!!
Bill and his crew are great to deal with.
I thought the staff was extremely knowlegable, helpful and professional. I never felt nervous or uncomfortable asking questions or as an older woman dealing with young males.
i always feel heard and staff take time to answer my questions.
Great store and awesome staff!
Friendly staff.
Pleasant, friendly and knowledgable sales and service. They go the extra mile.
Worked with me to sort out the right gear for the bike.
Trek employee Matt really came through for me to ensure I left the store a happy customer. The bike I ordered in March 2021 (6 months ago) turned out to be too large of a frame for me. After waiting for six months I was very disappointed that the bike was too big for me. Measurements taken in March 2021 were not thorough enough to determine the correct size frame. Long story short, Matt luckily found a smaller frame bike which was, thankfully, not spoken for. He spent a lot of time ensuring this smaller frame bike fit me and that I was comfortable riding it. He ensured I had all the accessories I needed and had them installed within a short period of time. Matt took the initiative to find a way to financially compensate me by way of a discount for the disappointment I initially experienced.
Matt made the whole experience a pleaure for me and I am very pleased with my new bike (Checkpoint SL6)
Best Bike Store in Victoria !!!!!! Professional, polite and knowledgeable……. Keep on Trekking
very good very fast very fair I'll be back keep up the good work thanks again
Professional, friendly, knowledgeable feels like extended family
The speed with which you provide mechanical assistance. The friendly atmosphere. The products. What else can I say? I think that covers the key bases.
Friendly reliable service from knowledgeable individuals
Bill always there
To say hi. Oh yea, the staff are great and know their stuff