Customer Testimonials
I took my Trek Verve 2 electric bike in for service on the controller and was immediately impressed with the positive attitude of the staff to deal with my problem, the speed of the repair and the general friendliness of the store environment. I bought my bike from the St. Catherine St store in Victoria and have been extremely happy from day one. The product is excellent, the staff really know what they are doing and they are enthusiastic and very helpful.
I would recommend this store to anyone looking for purchasing a bike and/or bike maintenance.
Regards
Brent Alley
I like the quality of the products. Trek and Bontrager are well known and regarded as good products.
Service: I appreciate the personal service because I’ve gotten to know many of the staff and they know me. I expect good service and they provide it.
I really appreciate the effort Mitch put into resolving the stock mistake on the web site, and getting me a Dual Sport 4 after all. With the pandemic supply shortages, it really showed the staff cares about their customers. I've found my bike shop.
They always do a perfect job fixing my bike. Usually a quick turn around. I like the friendly service and employees. I like the professionalism of all the staff and the pleasant atmosphere. I also like the friendly dog in the store and the products they sell.
Thank you.
Excellent, but especially the staff and service.
I went for a helmet on Saturday. Greatly appreciate Cam and Scott’s time. They have excellent stock during Covid. I’ve always recommend them as the only shop I go to in Victoria
Prompt friendly service
Great service and very informed staff
Helpful staff and great selection of products
I love the friendly service. They also are very knowledgeable and never feel like they are trying to oversell you on product or service.
Very helpful setting up and testing my new trainer
Honestly it’s 80% service and 20% products. I value the service and support especially from Alan, Tom, Mark and Scott.
Troy was very helpful and friendly
The staff is very knowledgable and offer a full line of products to suite your specific needs.
I dropped by this week to take advantage of the Customer Appreciation Sale. All staff are incredibly friendly and owner Bill took the time to thank me for my business this year. It's nice to know that the guys in the shop really know their customers.
Thanks Trek Store Victoria!
Everyone and everything
The employees have always been helpful and the reason I go to that shop
Bill always there
To say hi. Oh yea, the staff are great and know their stuff
Great crew, great products & services always my go to place for all things cycling in Victoria.
Staff were friendly and helpful.
very helpful info about E bikes ( I was just there to pick up my serviced road bike. Helped me rule out looking into some cheaper bikes I'd heard about. Always helpful and well informed staff
Very knowledgeable staff who take time to ensure that you get the product that suits your needs, have the knowledge you need to use it properly, and follow up to ensure full satisfaction. Service bay seems to be always available to make a quick repair or adjustment while you are in the store. Probably the best selection of the best manufactured cycling products (Trek, Cervelo, Bontrager, etc.) in Victoria, in a store with a very cheerful atmosphere.
The service and help
The only improvement might be ensuring that when purchasing a new bike that time is spent with the customer explaining the features/changes. Not everyone is a bicycle mechanical guru. Having said that; 9/10!
GREAT MECHANICS
GOOD STOCK
Customer service is outstanding. Helpful and knowledgeable. Trek rocks!
Super knowledgeable and friendly, helpful staff. Feel confident in the equipment they recommend and the servicing they provide. Love the Trek team!
Always helpful and friendly
Great staff, great store, great customer experience.
Quality, integrity and honesty