Customer Testimonials
I Had a great experience with the staff at Trek Vic . First off they were the only trek around that had my bike so I did travel from the mainland to pick it up . This is what started my journey to them . It’s started with a friendly phone call with Alan , he had confirmed that he had my bike I was searching for!! Pumped !! When I showed up the next day as promised he had it charged , clean , pedals on and facing the doorway ready for me as I didn’t have much time . I previously explained to him I was riding home and trying to beat the sun ! ( btw I did it !! Go Bosch!!! Wow ) Right when I walked in without wasting time I was shown how the Kiox display works , what app I required on my phone to pair and I was then taught how to make it all work . Alan showed me how to remove and re install the battery on the bike , how to charge the bike with the battery in or out of the bike ! And how to lock it !! Very Stoked . It doesn’t end there . He showed me everything with controls and suspension of the bike and exactly how to operate everything without a doubt or a waste of any time ! Very professional! I could tell everyone working there was in a good mood , very comfortable and great place to be .
Thanks Trek Vic for having my back and treating me with superior customer service!!! And especially to Alan W for start-completion of my sale !
Very happy !!
—Kyle
Great Trek bikes and friendly knowledgeable staff.
After purchasing my bike at the Trek Shop (Catherine St location) in April '20 I had very attentive service whenever minor issues arouse. When moving back to the US my bike was expertly packed up in a timely manner. I appreciate the staff's hard work and dedication. Its unfortunate the Covid pandemic has limited their products / supplies--this is something that all retailers are having to work thru.
Knowledge of staff on their products
Advice on what to buy isn’t pushy
Easy to drop off bike for service
Personal service. Friendly people. Good quality bikes.
love the guys that work there, they are pleasant, professional and go the extra mile to help you with what you need
Good service
Staff are friendly, knowledgeable and helpful. Great shop!!
Under difficult circumstances the mechanics were able to get my bike back up and running.
Purchased three Trek Bikes over a five year time line. Excellent service from Trek Victoria. This includes the sales as well as the maintenance service.
New trek bike purchase set up for my personal cycling experience was “exceptional”.
I would personally recommend Trek Victoria to any potential purchaser.
Kindest regards,
Name removed
The staff at Trek Bikes Victoria proactively followed up on my requests. I really appreciated the support as this is not the norm within the industry.
It doesn’t matter what level of cyclist you are the people at Trek always treat you like you are a pro. They take the time to thoroughly answer your questions and explain things that you may not understand.
Knowledge of products and cyclist’ needs; giving back to the community!
Great team, great products.
Good quality products with a very excellent company (Trek). Knowledge of the sales staff is very good.
I like it all!
These guys know bikes...great advice, great service.
Expert advice, quality products and a friendly attitude. That’s all I need when I go to a bike shop. That’s what I always get at Trek Bikes Victoria.
Personal attention from staff is greatly appreciated. They look after me and my cycling needs well..
Very professional and down to earth service. Awesome bikes!
Quality product, friendly staff, hip vibe to the store
Great product line and shop is full of friendly knowledgeable staff who are always happy to answer questions and help you find what you need.
Loved the great and efficient service!
Trek always delivers, they give honest feedback and you truly get what you pay for.
Trek brand apparel and friendly service
Best bike shop hands down. Great service, amazing mechanics!
Great selection of high quality products, very knowledgable staff and high standards on customer service.
Your knowledge, care, quality products and flexibility are what keep me coming back!
The staff is amazing, very knowledgeable and friendly.
Very happy with Trek Bikes Victoria. The staff are always very helpful and have never steered me wrong. Also pleased that in this day of disposable products, the store promotes repairing or replacing parts rather than just throwing away and buying new.
That is what a bike shop should do.