Customer Testimonials
Great staff and professional support with my bike needs whether that's maintaining a bike or replacing one (I've done both!). Really appreciate their knowledge and help.
Always good advice from experienced staff.
Knowledgeable staff
Product range good - especially that they have Cervelo bikes
Tune-up is thorough
Good vibe
Personable service from expert staff!! 100 % locally owned and operated, Trek - Pro City is a big community supporter!!
Sales team, repair team, Cervelo and Trek product, community atmosphere.
Support for new riders (4 years ago for me)
The service is awesome. The team always has a fix for anything that comes up. Trek bikes are just as awesome as the team. Would definitely recommend the store to anyone. In fact, I have!!
Thanks for everything you guys do.
Everyone at Trek Store Victoria works to ensure customers are looked after well and get what they are looking for. Which is harder and harder in these Covid times.
Great help finding bike's for our family. We feel very lucky with limited inventory out there at these times Trek bike's was able to get us all out on the trails. Great quality bike's that will last. Really appreciate everything.
The Pro City team at the Trek store is exactly what they’re named, Professional! Everyone from their Owner down to their newest employee is very nice, knowledgeable, humble, and helpful! It’s been a pleasure purchasing a bike from them, and I look forward to working on bikes and taking about biking with them in the future!
I recently took my Trek bike in for a tune-up and was greeted by Allen, who looked after everything for me. Allen helped me purchase my bike and remembered me from several years ago! My bike was ready by the end of the same day and it looked like new. It was effortless riding after the tune-up! Thank you Allen for your professional service and excellent work on my bike.
The staff are all knowledgeable and take the time to help you understand the differences in the bikes and what works for you.
Friendly, very knowledgeable and great bikes
Friendly, collaborative customer service! Always welcoming, positive energy, good vibes.
Personal friendly service and people
Awesome friendly service!
Great people, great service!
Great selection
Great staff
Great service
Instead of giving me a new $200 seat, Mitch found one upstairs for $80:) so honesty in service!
Good quality products and great service
Always friendly and helpful. Pretty much have most things in stock too.
A flaming 10/10!
The service is always fantastic!
Great service and turn around times for tune ups to get us back on the road!
Like the friendly and helpful staff
Friendly, knowledgeable staff.
Great staff, great service!!!! 10/10!!!
Good Communication and the job is always completed
Scott took time to adjust and fit the bike to my riding position and answered all my questions. This is our second e-bike purchase - very pleased with the bikes and the service provided!
The staff at the Trek Store are super engaging, friendly and knowledgeable. They will also sell you what you need as opposed to what you may want. This store just has a general fun and positive atmosphere and treat all customers in a respectful manner.
Great products people and service!