Customer Testimonials
Knowledgeable friendly service and great products
Great service, knowledgeable staff, quality workmanship, and friendly group to talk to. They have been servicing my son's mountain bikes for several years and it has been excellent to deal with the entire team at Trek Pro-city. They have a passion for bikes and know what they are talking.
Staff are great and always great service
Great people. Great products. Great Service.
:)
Great service- very easy to book, efficient in and return, and the problems that the bike has are solved plus it comes back clean. Friendly, helpful staff and good Covid protocols.
Thank you.
In some bike stores, I have encountered a strange snobbery about what constitutes a “real bike” or a “true cyclist,” but not here. I was looking for an e-bike and arrived with a million questions—all of which were answered carefully and respectfully (no eye-rolling!). I thank Tom for helping me that first day and Jess and Scott for helping me yesterday when I picked up my new Verve +2; I love it! I felt like a kid again as I rode it home. I feel confident about my purchase and also that there will be good post-purchase service and support. There was no pressure to purchase and they really listened to why I was asking for and about. A great experience!
Great mechanics that work at pro city. Awesome shop everyone is very friendly there. Really nice selection of good brand bicycles.
Cam and Scott always take care of my service needs. In a timely fashion. Highly recommended.
I trust the advise that I receive as staff are all cyclists.
I also trust that my bike will be well taken care of while being serviced.
As well, I like the friendly staff and their easy going manner. You all rock!
Always friendly and knowledgeable. They sell high quality products
As I ride all year around, the winter period can be very hard on components which can affect the smooth functioning of the shifting system. I was having very serious shifting issues on my Trek 5200. I called the Trek store and they were able to get me in the next day to work on my bike. As it is quite an old bike and parts are a problem, they were able to find a second hand shifter and solve one of my shifting problems. They spent a lot of time trying to revive my machine and they were very successful. It runs great now and hopefully will see me through to the summer when my new bike should arrive.
Very happy with Trek Bikes Victoria. The staff are always very helpful and have never steered me wrong. Also pleased that in this day of disposable products, the store promotes repairing or replacing parts rather than just throwing away and buying new.
That is what a bike shop should do.
I Had a great experience with the staff at Trek Vic . First off they were the only trek around that had my bike so I did travel from the mainland to pick it up . This is what started my journey to them . It’s started with a friendly phone call with Alan , he had confirmed that he had my bike I was searching for!! Pumped !! When I showed up the next day as promised he had it charged , clean , pedals on and facing the doorway ready for me as I didn’t have much time . I previously explained to him I was riding home and trying to beat the sun ! ( btw I did it !! Go Bosch!!! Wow ) Right when I walked in without wasting time I was shown how the Kiox display works , what app I required on my phone to pair and I was then taught how to make it all work . Alan showed me how to remove and re install the battery on the bike , how to charge the bike with the battery in or out of the bike ! And how to lock it !! Very Stoked . It doesn’t end there . He showed me everything with controls and suspension of the bike and exactly how to operate everything without a doubt or a waste of any time ! Very professional! I could tell everyone working there was in a good mood , very comfortable and great place to be .
Thanks Trek Vic for having my back and treating me with superior customer service!!! And especially to Alan W for start-completion of my sale !
Very happy !!
—Kyle
Great Trek bikes and friendly knowledgeable staff.
After purchasing my bike at the Trek Shop (Catherine St location) in April '20 I had very attentive service whenever minor issues arouse. When moving back to the US my bike was expertly packed up in a timely manner. I appreciate the staff's hard work and dedication. Its unfortunate the Covid pandemic has limited their products / supplies--this is something that all retailers are having to work thru.
Knowledge of staff on their products
Advice on what to buy isn’t pushy
Easy to drop off bike for service
Personal service. Friendly people. Good quality bikes.
love the guys that work there, they are pleasant, professional and go the extra mile to help you with what you need
Good service
Staff are friendly, knowledgeable and helpful. Great shop!!
Under difficult circumstances the mechanics were able to get my bike back up and running.
Purchased three Trek Bikes over a five year time line. Excellent service from Trek Victoria. This includes the sales as well as the maintenance service.
New trek bike purchase set up for my personal cycling experience was “exceptional”.
I would personally recommend Trek Victoria to any potential purchaser.
Kindest regards,
Name removed
The staff at Trek Bikes Victoria proactively followed up on my requests. I really appreciated the support as this is not the norm within the industry.
It doesn’t matter what level of cyclist you are the people at Trek always treat you like you are a pro. They take the time to thoroughly answer your questions and explain things that you may not understand.
Knowledge of products and cyclist’ needs; giving back to the community!
Great team, great products.
Good quality products with a very excellent company (Trek). Knowledge of the sales staff is very good.
I like it all!
These guys know bikes...great advice, great service.
Friendly staff and great service.