Customer Testimonials
Friendly and informative staff, great service overall.
Always able to try and accommodate regular customers
Fabulous bike tune-up - feels like brand new. Big thank you to the boys of Trek !
Friendly and competent
Great service, and I love the Domane.
Great service, knowledgeable and friendly staff. Trek flat out rocks for taking the time to understand your needs, whether it is purchasing a bike or a small accessory. They make every purchase feel like an important one and make you feel like a valued customer.
Awesome service awesome products
Friendly staff, good advice provided at the store about which bike to buy--I didn't feel as though I was being eased into a more expensive product--quite the opposite ----- a cheaper model fit me better and I was encouraged not to be misled by the appearance of the higher priced model. I will always come back to the store.
Best staff and best service. I come from the mainland to get service and all my biking needs.
The staff were super friendly and kind! They were quick to address my needs for my visit, and the shop overall had a very friendly environment with nice white noise of people chatting. The tech who assessed my bike was very knowledgable and friendly, which I, an amateur cyclist, really appreciated because I could ask question I labeled as "dumb" with no judgment and get a response with actual useful information!
Tom was extremely helpful when looking for a helmet for my 11 year old son.
Made the experience for us easy and super fun for him! Definitely a great place and great staff!
Everyone helped to entertain my 3 year old as well while she wandered around the store.
Great staff!
Service was great. Jess was wonderful. I couldn't be happier.
The staff at Trek Procity are always so knowledgeable and eager to help me get back on my bike asap!!!
Great guys amazing service, why would you go anywhere else?
Friendly staff, good selection, quality mechanics
Very helpful and feel always welcome when we go there
Stranded in Victoria on my 30th wedding anniversary with a dead e bike, the shop took it in right away, diagnosed the problem. They worked on it and solved the problem. My wife and I were in n Victoria to spend the week on our bikes. Many other shops were to busy to look at the problem for days. Thank you so much to all the guys at the shop for your fast, professional, friendly service. You saved my anniversary week. I would highly recommend this shop. Steve
Great staff. Always friendly and knowledgeable.
As always, the workmanship is superb and the service is excellent! Our family of cyclists really appreciates your work!
Good selection
Mitch and Troy were very helpful, knowledgeable, and not pushy.
Stellar service! Great people - super knowledgeable and really helpful. I have already been recommending them as I zip around town on my new ebike.
Fantastic service, work with me to find the right bike
I like the dedication to premium brands and quality products. It ain’t cheap but it’s an indulgence that always feels good!
The staff at Trek are fantastic. They know what they are talking about and they give you the information you need to make the right choice without being pushy or trying to upsell.
Quick professional service...
The staff at Trek are fantastic! I wouldn't go anywhere else for my cycling needs
Simple: Everyone in the shop will do whatever it takes to make you have a happy bike experience
great bikes! quality build at good price point
Great products, good prices and excellent staff, sales and especially mechanics