Customer Testimonials
Love your products and love your staff! So friendly and helpful!
Trek makes great bikes and the Trek Victoria team is first class in service and supporting their riders
Good customer service, friendly staff, quality gear, bontrager is pricey but worth it.
Best bike store around!
Loved all the products for years. Mechanics and store staff efficient and knowledgeable. Every visit very enjoyable.
Personal and caring interaction
I love my new Trek Domane LT, and my buying experience with Bill Fry was the best buying experience for a new bike, that I have ever had.
Tony
Service with a smile and quick turnaround always welcome
High quality brands, personalised service.
I always appreciate the good service. Knowledgeable and friendly staff. Good products.
I have been a very satisfied customer since they first opened. I've owned many bikes and ride them into the ground. Trek really stands behind their products. I've never been disappointed. The shop gives outstanding service, the techs are at the top of their game. An absolute pleasure to do business with.
Scott was patient and very helpful. The Trek bike I bought is amazing and smooth to ride. I like the technology of the wires being protected internally in frame.
Always expert friendly service.
Meet all my requests
Troy was absolutely fantastic! Answered every question, made fantastic recommendations and got me stoked and set-up to SHRED 🙏🏻
Knowledgeable and no-pressure staff made buying my first e-bike a pleasure. I also appreciated the discount on the fenders without even needing to ask. Even though this is farther than other bike stores near my house, I will keep coming back here.
The sales staff were v good. And they helped us understand details for riding the bike. And said please come back for any adjustments as the bike gets broken in.
I love my Trek Bike! I was nervous about getting it serviced, but your team listened, scheduled me in (next day), check my warranty, fixed my bike's problem and did not over sell me stuff. What a way to build trust!! I am hooked. Thanks and keep up the great work.
Great team working there,I received excellent customer service and a bike drop off at my front door that I wasn’t expecting, gone back for multiple small add ins ever since.
Cam and Scott are great excellent service
Quality products and service
I came in for an emergency service and they were able to help me out.
Scott is awesome to deal with. Very helpful.
extremely knowable staff.
The service was outstanding, I looked at the bike in the morning, no pressure from the sale man to buy it and in the afternoon and my husband and I bought 2 instead, I will definitely recommend Trek on Catherine.
Cheers
Thank you to the Trek service team for their flexibility in meeting the schedules of those of us who have a ferry to catch home to the Gulf Islands. Love my Trek bike too.
Very knowledgeable staff willing to take the time needed for me to understand an area of riding that was new to me.
Knowledgeable and capable staff
Mechanics take time to talk to me and make sure everything that we talk about is addressed.
Knowledgeable and friendly staff, great shop!