Customer Testimonials
Staff are always quick to help and skilled in addressing issues with my bike.
The fact that you stocked what I needed. Shimano parts.
Fantastic service, friendly knowledgeable staff, and the best mechanics on the island. Oh, and did I mention the bikes? Trek bikes are amazing!
When I bring my bike in for a tuneup, you ask questions and you listen carefully to what I say and then follow through with improving it based on what I said as well as thoroughly assessing it and doing whatever else needs doing.
I selected Trek Bikes Catherine Street for my cycling requirements because:
1. They took the time to understand my cycling requirements prior to suggesting a particular bike.
2. They were open to changing stock components to create a custom cycling solution for me.
3. They educated me on the latest trends and products and made thoughtful recommendations.
4. They prevented me from purchasing unnecessary upgrades and items.
5. They provided a complete quotation with competitive pricing.
6. They provided a 6-month price guarantee due to a lengthy supply chain related delivery time.
7. They sourced and organized an extensive list of; options, spares and tools that saved me a tremendous amount of time.
8. They assembled my bike with all the changes and components, ready to go at no additional charge.
9. They fitted my bike at no additional charge.
10. They suggested that I return for a subsequent fitting and check-up after 10 rides at no additional charge.
you guys are rad!
Good selection and wuslity. Friendly knowledgeable and helpful.staff.
love the products and great service
Really appreciate the customer appreciation discount on ASOS gear!
Very helpful. Have all the items that I require
These peeps are golden! The bikes are kind of cool too. They have gears though, if you are into that kind of stuff....
In stock and quick shipping!
Service is top notch with very friendly staff , with incredible knowledge about the products they sell . I have been a customer with the store for 14 years .
Awesome staff. Trek brand is great too.
Everything. Great choices and awesome service.
The bike mechanics were knowledgeable and could immediately indenting the issue with my dropper post. Great service
Friendly and knowledgeable service.
Knowledgeable and friendly staff, great shop!
Love your products and love your staff! So friendly and helpful!
Trek makes great bikes and the Trek Victoria team is first class in service and supporting their riders
Good customer service, friendly staff, quality gear, bontrager is pricey but worth it.
Best bike store around!
Loved all the products for years. Mechanics and store staff efficient and knowledgeable. Every visit very enjoyable.
Personal and caring interaction
I love my new Trek Domane LT, and my buying experience with Bill Fry was the best buying experience for a new bike, that I have ever had.
Tony
Service with a smile and quick turnaround always welcome
High quality brands, personalised service.
I always appreciate the good service. Knowledgeable and friendly staff. Good products.
I have been a very satisfied customer since they first opened. I've owned many bikes and ride them into the ground. Trek really stands behind their products. I've never been disappointed. The shop gives outstanding service, the techs are at the top of their game. An absolute pleasure to do business with.
Very friendly & helpful.