Customer Testimonials
The Trek staff are friendly, efficient, and the quality of the products they handle is excellent.
I greatly appreciated the very prompt service of my gravel bike. It was a simple wheel trueing that was required, they did it in 10 minutes while I browsed. That is the third time this level of service was provided. Very pleased and my go to shop for service and parts.
Great product, great service!
Your service and mechanical work is consistently top notch....Thanks Trek. Andrew and Jasper
Great people providing great service!
Consistency, good value for price on entry level bikes. Davy is really nice, patient and helpful.
Usual excellent service and advice.
Friendly, prompt, proactive service even though I see that you guys are booked solid for weeks. Thanks!
Great service, lots of knowledge, looking forward to when I have a little bit of cash so I can go back!!
Personalized, good attitude
All of my cycling needs are met at the Trek Store in Victoria. Bike repair, accessories, clothing... I will buy my next new bike there when the time comes. I also feel very welcome! It's where everybody knows your name :). The staff is amazing!
Carole R.
Scott, who greeted me, took the time to listen to my needs and suggested two bikes for a test ride. He then installed an adjustable stem that made the bike a very comfortable fit for me. On that day I was planning on visiting a few bike shops to narrow down my choices before purchasing but I found what I was looking for and the customer service exceeded my expectations.
Friendly and helpful staff. Excellent selection of gear and availability.
They could not have done more. Mitch was able to switch out parts and install new rims so that I could take the bike home within a few hours of purchasing it. I have been back since and we have a list of small items to tweak, no problems.
Went back 4 days later and bought my wife the same bike, got the same service.
They run a good operation.
reliable service and great staff!
Trek has very knowledgeable and accommodating staff and they consistently provide prompt, friendly and efficient service.
Over the last ten years I’ve purchased four TREK bikes from Trek Bikes Catherine Street. Their staff have on each occasion have been very helpful and supportive to ensure that I could safely and effectively operate my new purchase. The Trek product line ie: bikes and support gear is outstanding.
I would strongly recommend Trek Bikes Catherine Street to any potential client. Their staff and employees deserve high marks for their professionalism, support, to ensure that their customers are serviced with the best advice and support.
First name removed
Great same day help for values customers
Bill took the time to walk me through pros and cons of different models. Delivery time was as promised. Assembly time was a bit longer than expected, but reasonable. They also made some last minute adjustments to the bike after I went for a test ride.
The team are friendly, helpful, and passionate to make sure you have the best cycling experience.
Found the perfect e-bike! Great customer service!
Exceptional personal service and flexibility. The team really look after you! Thank you so much.
Scott was so helpful, explained the operation of the E-bike and got me all geared up to enjoy riding a bike again.
Very kind, helpful and efficient.
The staff are great!
Great service when in there browsing for a water bottle or purchasing an expensive bike. Always lots of knowledgeable staff around to help, as well as a friendly dog or two.
Staff are friendly, knowledgeable, service oriented, and provide straight forward answers that make common sense!
The services are great !!! With knowledgeable and friendly staff. :-)
Good customer service and solved the issue with my Bike Trainer
good variety of products. Every time we have been in, the staff are knowledge.
I arranged for a service for my e-bike. The work was completed in a very timely manner (same day!) at a reasonable price and a clear explanation of the work completed.
Thank you