Customer Testimonials

It’s all about the staff and the service. Both are excellent!
Thanks everyone
First name removed R

HI !
Suggest that you order the "sound damping egg crate foam pads" for your walls. Echo is really bad, if a few people are in the showroom at same time, I was one of them, I am almost yelling to make conversation with staff. I had to leave & ask you to call me on phone.

You really need to inquire about a "road sign " on the corner of front & days. If zoning allows or at least on front road. There are lots of companies that trailer a sign on wheels for rent. The customer traffic would be amazing. There are 1000's of cars passing each day on that intersection.

If you have not already ordered one, you need a "big sign "up over your front entrance.
good luck, we really needed another custom bike shop!
Name removed
(retired marketing director}

Very friendly and knowledgable. Appreciate that they only fixed what was needed.

i like your new location! I haven't used the service department yet but plan to book a cleaning. thanks.

The staff were all so helpful. There was no pressure and only a feeling that the people from the store that interacted with us wanted to ensure we got my son a bike that would fit his needs, comfort level and ability. I honestly think you've birthed another Rider For Life! Thanks so much!!

I hadn't been back to Trek in a couple of years. It was so great to walk into your new location and to see ALL the same faces I saw seven years ago when I first bought my bike. You remembered me and my bike and my story - and took care of both of us so well. Thank you!

Friendly staff, beautiful store, well laid out, easy to find everything.

Ashen awesome
Beth is the best
Puttin a trek tattoo
On my chest

Very Friendly and helpful staff members.

Was at the bike workshop. Very informative, fun and very friendly staff. Would definitely recommend it to friends.

New location, same amazing team! Really like the new location, very easy for drop off and pick up. Used the service scheduler and my bikes were ready to pick up in two days. Always a great experience

Very friendly staff, explained all work done, very knowledgeable.

Always great quality products and friendly service that is ready to help.

Good service.

The staff is amazing. Took the time to explain everything to me and they were not pushy at all. When one member knew their co-worker was better versed in the subject, they turned it over the more knowledgeable person. Awesome group of people. New store is nice and clean and inviting. Great selection of bikes and bike accessories.

Staff

Friendly, fast and knowledgeable service.

Excellent service and knowledgeable staff. Getting my bike fixed was affordable, quick and of top quality. Definitely my suggestion for all things bikes.

Friendly and helpful. Flexible options for holding a bike on deposit.

Great service and very knowledgeable staff.

I love the look of the new location.
People there have always been knowledgeable and helpful, even when I have some more esoteric problems.

Great job!
The staff was great.

Your staff is extremely personable and very customer centric. They are willing to discuss option and willing to go the extra mile to find solutions to obstacles.

Beth was super helpful in helping me with considering a new bike for a bike trip. Thank you!

I would highly recommend the Trek Store. The service was perfect.

Very friendly and helpful staff

Service was done very well. Quick turn around and very friendly staff. Was driving through town on a road trip from Vancouver island and was excited to get some riding done, but noticed I had a flat. The team was very helpful getting my bike looked after promptly to get me back on the trails. Amazing products in store!

Service was efficient, friendly and professional.

We love the service at Trek Kingston. 10/10

Great customer service, friendly and welcoming store experience, will definitely be coming back. Prices are fair relative to other bike stores, but the service was a difference maker.