Customer Testimonials

Generosity of spirit, candour, willingness to try and make it work.

Safe efficient curbside service in difficult times

Everything. You've been looking after our bikes for a long time. You always find the best solution for an issue with a specific bike (considering budget, longevity, etc), you fit us in as soon as possible, you're full-on bike experts and enthusiasts, and it's always nice to see you - friendly, easy going, helpful.

I love my bicycle. Great feel, great ride, looks awesome.
The service is fantastic. Everyone I have dealt with is knowledgeable, friendly, and ready to explain things to a new bicycle enthusiast.

Easy to drop off and fast service!

We found our Trek bikes to be be well built and very comfortable to ride in a multitude of terrains that we enjoy riding on. The service, both in sales and service, were great especially in the unusual times in which we purchased these bikes. It was over the phone and referencing online resources, during a pandemic. The experience of the staff was really great in guiding us through the selection of the best combination of bikes for both wife and myself. Keep up the great work.

Good website and employee was polite on the phone and had my item ready for pickup as soon as I parked in front of the store.

Effficient and professional and kind

Knowledgeable staff. Friendly staff

Service! Beth is fantastic!

All ways first class service I wouldn’t shop anywhere else for my biking needs.

Service was great efficient and prompt.

Well you're easy-going, friendly, and prompt. Plus l love my bike.

Honest, curtious and sincere staff.

Best bike shop ever.

Staff at Trek Kingston were awesome through the process of purchasing new bikes for my family and I. Patient, easy to communicate with and accommodating.

Well done!

I love my bike and the customer service was hands down better than other bike shops I talked to in town.

Friendly, accommodating and excellent products.

You have very kind staff that were incredibly accommodating.

I love how personalized every visit is. The employees make you feel very important.

Quick turn around on a flat tire.

The service is friendly and efficient

Thank you for the most excellent service! You made a girl very happy to be able to get out and ride her bike!

Honesty and knowledge of the customer and products

I appreciate the range of available products, the knowledgeable staff who give advice on what could best fit my needs, the high quality service, and reasonable pricing.
During this time of the CO-VID 19 health crisis I really appreciated the fact that your store provided pick up and drop off of my bike at my driveway in a safe manner and at no extra charge. That was a huge bonus for me as my bike tires were flat and needed new tubes, and
currently, without a bike rack on my car, I had no safe way to get my bike to the store and back. Thank you for providing this service during this time of CO-VID 19 - it is so helpful.

Friendly, professional, respectful and just all around good people.

The staff are the best part of the experience. I went in as a total novice not know anything and was guided completely through the buying experience. It was absolutely wonderful the time they took and questions they asked. I never felt like there was a wrong or stupid question. I look forward to returning in a month for my bike tune up.

Fantastic personal service. Chris is very attentive to detail. He always goes beyond expectations when tuning my bikes. My Trek Crocket is race ready!

Your survey didn't format very well in my email system and looked like a calculator in my browser. Just saying ;)
Cheers,
First name removed

reliability!