Customer Testimonials

The best

Easy drop off pick up.
Good service, reasonable price.

Personable. Competent. Straightforward.

Great service over the phone .

Very efficient...great protocol for curbside pickup...on your game..Thks

The service provided by Ashan, Leanne and Sue from beginning to end was wonderful. I really appreciated the patience and diligence they took in processing my purchase and pick-up. I look forward to the opportunity to provide a recommendation to anyone looking for a bike and the type of service they can appreciate at well.

The service is incredible! The staff are knowledgeable, professional and extremely friendly. During Covid-19 Trek Kingston has continued to serve our community in the safest and smartest way possible, offering contactless service and sales. This is the only store I’ll go to for bike fittings, adjustments, repairs, questions, new parts, etc. Bonus: I just got an incredible deal on two near pairs of shorts with the comfiest chamois!

Excellent customer service.

Everyone was so friendly and informative! As a rookie cyclist, the staff was able to answer all my questions.

Great customer service, thanks

Highly engaged and informative staff. Extremely prompt responses to questions and inquiries. Staff could not do enough for us.

Amazing service and friendliest staff!

The staff were very helpful and friendly

Service was friendly and helpful, very responsive to email (also great in store, back when we weren't on lockdown) and overall seem to want their customers to be happy. What more could you ask for?

As for the product, the bike rides smooth, feels great and everyone's asking about my nice looking new bike!

Pick up, repair, drop off. Great communication. Fair price, ease of payment. You guys check all the boxes. Thank you SO much.

Friendly, personal service. Information and advice given freely. Reasonable rates. Excellent, innovative Covid-19 plan keeps both customers and employees safe.

Friendly knowledgeable staff- did not up sell

I really like the customer service, full service and never afraid to answer questions I may Have.

In spite of COVID 19 restrictions Trek still provided excellent service. I called for an appt to have my bike serviced. I dropped it off the same day and less than a week later it was cleaned, the tires replaced and it was roadworthy. The sales associates were friendly and they even removed the ants that were living in the bike frame. The price of $42 was reasonable. Would definitely recommend them and will buy my next bike at Trek

Knowledgable and friendly service

Great staff. Great products. Fair prices. What else could I ask for?

Dry responsive and knowledgeable folks. Selling a good product

A+++ customer service. Ashan totally rocks! Love my new bike!

Generosity of spirit, candour, willingness to try and make it work.

Safe efficient curbside service in difficult times

Everything. You've been looking after our bikes for a long time. You always find the best solution for an issue with a specific bike (considering budget, longevity, etc), you fit us in as soon as possible, you're full-on bike experts and enthusiasts, and it's always nice to see you - friendly, easy going, helpful.

I love my bicycle. Great feel, great ride, looks awesome.
The service is fantastic. Everyone I have dealt with is knowledgeable, friendly, and ready to explain things to a new bicycle enthusiast.

Easy to drop off and fast service!

We found our Trek bikes to be be well built and very comfortable to ride in a multitude of terrains that we enjoy riding on. The service, both in sales and service, were great especially in the unusual times in which we purchased these bikes. It was over the phone and referencing online resources, during a pandemic. The experience of the staff was really great in guiding us through the selection of the best combination of bikes for both wife and myself. Keep up the great work.

Good website and employee was polite on the phone and had my item ready for pickup as soon as I parked in front of the store.