Customer Testimonials

Easy to order online and pickup in store. The only drawback was where to park as I went in to pickup the parts.

Great bike, friendly service. Delivery time was long but out of their control due to Covid.

I've been a client for 10 years and the service has always been excellent! Ashan, Leanne and the team are knowledgeable, honest and very pleasant to deal with. Best Bike shop in town!

Excellent Service and great bikes

Trek Bicycle Kingston has been super helpful this year servicing my Emonda ALR5 and my Domane AL3. I will continue to use them.

Very good service, excellent staff. I am looking forward to my next visit

The great people that work there!

I have always enjoyed shopping here. Ashin has always been a great help and very knowledgeable concerning bikes and maintenance

Everything is amazing about you guys, services and products

Polite. Honest. Dependable.

Everything. Service was excellent & friendly.
Thx you very much.

First name removed.

Everything!

Staff are extremely knowledgeable and friendly, products are top notch, and the environment is very welcoming.

Friendly and helpful staff.

Great products! Great service! Greater people!

Everyone was very friendly and my bike was fixed quickly and efficiently. The idea of a pump outside is also great!

Friendly employees, clean store, reasonable pricing

Knowledgable staff, quick service, very reasonable prices. Thanks and good luck in hard times

Thankyou for the wonderful experience... friendly staff and I love my purchase , thanks again😀👍

Very friendly staff and good servicing.

Staff were very accommodating, helpful and friendly. My issue with my wife's break lever was fixed professionally, and within an understandable time-frame. Communication was good!

Super friendly, knowledgable staff! Excellent, safe COVID protocols.

Amazing customer service. Friendly & knowledgeable. Accurate with delivery dates. Looking forward to doing business there again!

Service was great, bike is very comfortable

Always friendly, patient, willing to help with anything. My current bike is not Trek brand, but my next one will be!

Trek Kingston is the only place we will purchase our cycling equipment and bikes and the only place we encourage our friends to shop. You treat us like we are the most important customer every time. Whether in person, email or phone.
You all have nailed the importance of customer service and all that that entails.
It is such a pleasure to support you business.
We are huge ambassadors of Trek Kingston.

Each of you are superb!!

I have only really dealt with you during the pandemic. All evidence suggests that your level of awesomeness increased!! Way to go!!

The bike speaks for itself but I can't say enough about the time that Leanne spent with me making sure that every detail would fit me perfectly. Everyone in the shop took time to do whatever needed to be done to make my test ride in their lot comfortable and safe.

My first actual ride was 35km and I felt like I was flying. Thank you! : )

My wheel was repaired as promised, however quicker than I expected!

Friendly and courteous staff. Thanks for helping with my bike I didn’t even buy at their store

Super awesome! Thank you very much for y'all service.

They were so knowledgeable, friendly and patient. Would recommend them to anyone. They went above and beyond. We were very happy with them and the bike!