Customer Testimonials

Great service!

Great products and friendly expert services.

Friendly, knowledgeable owners and staff. Wuick turnaround on service

Lots of quality products and always great personalized service

So far the quality of the products is there. Service is on point.

Everyone is very knowledgeable and friendly-even towards us old guys TOB

Appreciate all the extra attention given to “sitting“ my new favourite three desk to me, by adjusting the seat and handlebars, helping me choose the optimal way to load it on my bike carrier, and recommending various accessories that would be appropriate..

Besides the bike and accessory products which I feel are high-quality, the most important factor for me is the personalized, professional and very patient services provided by all the staff, beginning with the co-owner Ashan, and extending to the technical staff such as Jamie, Greg and Beth, not to mention the service supervisor Sue. It actually felt so welcoming, that there were times when I felt I was in a TV commercial for Trek lol and wondered where the hidden cameras were! This is the best bike dealership in Kingston!

Wonderful team.

The staff seem knowledgeable and very customer-oriented.

The people there are very nice, friendly and knowledgeable. The were very accommodating when I needed minor repairs on short notice. Thanks for the help.

Friendly + very informed + helpful team members! Excellent service done in a timely manner...also I really appreciate being told the estimated length of service time.

Excellent customer service. Great bikes too.

Friendly and helpful staff. Store is close to my home so very convenient. I'm an amateur biker so I look forward to my experience with Trek.

The service from Beth and Heather is AMAZING! They are kind, knowledgeable, they listen, and do not rip you off. Charges only for what your bike needs!

Very helpful and personable!

Friendly service

Friendly staff who were able to fix my bike on the same day and who were lacking in typical bike-shop 'tude! Awesome!

Very fast response to a service problem. Problem solved quickly and at no cost, although the bike was beyond warranty. Very responsive and professional service work.

Probably the best bike shop in K-Town. Super friendly staff!! Helpful, Knowledgeable. Communication with the customer is above and beyond the industry standards. I always feel welcome when I step through the door.

Great equipment , friendly and knowledgeable staff

Great store and service just wish it wasn't covid time because I'd have like to have seen selection at the store instead of having to order and wait. But I understand it's like that everywhere now

Great service

Professional, courteous, good value

Top quality products and very welcoming expert service.

Friendly and accommodating staff. Never felt pressured or hurried to make a purchase. Knowledgeable.

The service is top-notch. I couldn't ask for better. The staff is super helpful and friendly and know me by name. While the pandemic has had an effect on in-store products they are readily available to order, and I have no issues with that.

Best bike shop in town .

Good service, great bikes and experienced personnel.

The crew is very professional, great installs and repairs.

The boss knows what he's doing and it shows ;p

Thank you all for the best service experience that I have had so for. They get that you wanna ride and rip it and they make sure to expedite the services so youccan just go and play with your new toy.

Satisfied customer and happy rider!

friendly / patient / knowledgeable manager and staff.

Great, friendly service.

Very friendly and helpful staff! Beyond expectations for sure.