- Phone: 6137673076
Customer Testimonials
Beth was friendly and knowledgeable. Store is well laid out and clean.
Great turn around time for commuter bike repair (ie needed my bike)
Great customer service and deals, quality products and services
Fast, kind and comprehensive.
Sorry no time
I own an older model Powerfly Mountain EBike, I love the terrain and distance it enables me to travel. I believe all eBikes are the way of the future for commuters on their way to/from work for example. In terms of service (as it pertains to the Kingston, Ontario store). I’ve been in about 4-5 times now, the staff always seem hyper-efficient at their job, like their attention is been taken away from doing more important business elsewhere? It’s an almost cliquish vibe, I can’t quite put my finger on it?
The staff were patient, very knowledgeable and didn't pressure to upsell, but we were informed of possible upgrades we may seek out as we get more into cycling. Very happy with our experience and will return.
Prompt courteous service, really appreciated the discount!!
Service was super friendly, professional and very informative. I did not feel rushed and was not intimidated to ask questions. Definitely would recommend this store to anyone. As for my new bike, I haven't tried it out yet since there is 4 ft of snow outside!
The service is always great and the prices are fair
Overall great friendly service and very knowledgeable!! Thank you.
Friendly and knowledgeable staff
Knowledgeable, friendly, great at communicating.
You were the only one that had the Zefal rear mud guard that I was searching for. Amazon didn't have it. Chain Reaction Cycles didn't have it
Service was patient and effective
You guys have been absolutely fantastic. I had a heck of a time with my tire and you stuck with it until it was fixed. Then you just helped me with my trainer. I go to no other bike stores.
Trek bikes are a great product. The design details are superior to other brands and the engineering and production quality is very high.
Staff were very knowledgeable attentive and friendly. All staff members were prepared to spend time with the customer to ensure that they had the best experience and left the store with the right product to best suit their needs.
The customer service provided is outstanding.
The service and friendliness of the staff is consistently top-notch. Love the Trek product but the service is what makes them next level.
Personalized service, very friendly and knowledgeable staff
Great service and a decent stock of products.
Friendly, attentive, and courteous staff who listen to your needs and provide good advice and the services that are needed.
Great staff, friendly, knowledgeable.
Friendly, knowledgeable, go above and beyond. Also, the owners are flipping amazing!!!!!!
Great product, great people and service !
Great work, and amazing customer service!
What a pleasure to see the Trek gang and have them get the bike ready for winter riding. Always a fun experience dealing with Trek Kingston
Knowledgeable, fast, reliable, helpful.
helpful, knowledgeable, willing to do more than just take my money, friendly. I like your store, which is why I keep coming back. With thanks.
Super friendly and intelligent folks. Very helpful.