Customer Testimonials

I have been to several stores in Kingston & Area for bike service/purchase. I will definitely use the service/bike purchase in the future. Everyone one was extremely kind, helpful and easy to speak to and explained things in detail. I was very impressed with email replies, calls being answered and being greeted at the door during Covid times. I’m thankful for your professional service, I will highly recommend your service to anyone!

Thank you once again for looking after me.

Name removed

It was a great experience, very welcoming and I love my new bike and also the accessories, definitely would recommend the store

Staff is very friendly and knowledgeable of the products.

Even with covid, the entire process of setting up an appointment, dropping off, paying and picking up was a breeze. Sue took a look at my bike, which I hadn't ridden in 10 years, and gave me a general estimate as well as checking how much I wanted to spend.
And now my bike looks and rides like new!
So great to fell the wind in my hair again!

Excellent service. Allowed me to try new bar on bike to be sure it did what we wanted before paying. Friendly knowledgeable service.

Very friendly! Called me to let me know about extra services my bike needed. Couldn’t pick it up right away and they were very nice about it.

Friendly staff and were willing to help

Friendly staff. Able to have my bike serviced the same day it was dropped off.

I like the bike selection and excellent service.

Trek staff are always helpful.

Excellent and fast customer service! Plus, you fixed my flat! Thank you a ton! I don’t like to be without my bike for more than a few hours and your timeline was perfect.

I was so impressed with Trek Kingston! the staff were so amazing.

Thank-you very much! Everyone is so professional and knowledgeable. I recommend your Trek location to everyone.

Honest service

Friendly service, lots of info and prompt response from Liane and Beth.

Quick, reliable & friendly

Great products rivalled only by the terrific staff.

That was white glove service for sure.

Customer service. Just really great when you pick up your new bike

Efficient and friendly

Extremely friendly and knowledgeable! Are very good at getting back on you with any questions you have. As far as product goes it's top notch! New bike is a rocket! Love, love, love it!!!

This was the first time I bought something at your store. Quick, knowledgeable and reasonably priced. I will definitely recommend you and return if I need anything again.

Friendly and efficient service

Very knowledgeable and helpful staff, personal attention to each customer's needs, excellent products and services, and reasonably priced.

Appreciated the strategic questions and extra time spent by Ashan with me on the phone to help select the best bicycle size for my needs that went way beyond the height and inseam measurement indicators on the verve website.

Appreciate the time Greg spent discussing the pros and cons of an inexpensive bike computer, versus using a cell phone caddy with a cycling app and especially appreciate that he managed to mount the Cellphone caddy on my Norco Malahat like which JJ cycle had said was not possible not possible

Excellent customer service.

Great products and phenomenal service

Everything about this shop is top notch. I've been impressed by the service in this shop more than any other I can think of in my entire life. Kingston Home Depot is a close second. This is well deserved high praise.

Friendly and incredibly helpful staff.

Fast and friendly