Customer Testimonials

Friendliness of staff, knowledgeable and taking the time to explain differences and options

Great service and order came quicker than I could have hoped. That text notification that it's in?!

I arrive 5 minutes before the shop closure and staff gave me outstanding service.

The products sold at the TREK Bicycle Store in Kingston, Ontario are top notch and high end. Services were above and beyond services at other bicycle stores in our area. I couldn't be more satisfied from start to finish of my purchase. My requirements were not simple. I needed special
attention to the height, of seat and handlebars. I have a bad hip and problems with my left ankle due to having breakage of my ankle that required two plates and ten screws in in and I can't manipulate it to height to put my leg over to get started or stopped. The staff worked with me until we had a model that fit and addressed my concerns. I couldn't have been more pleased anywhere else I had been looking.

I just love the bicycle I was fitted for. It is perfect and staff met all my challenges. I feel confident and safe riding my new bicycle. Thank you everyone at the TREK store. I would highly recommend their services from start to finish. Thank you. Name removed

We have spoken to many professionals on the phone prior to buying the new bike and received outstanding service from everyone. "New bike day" pick up was effortless and we left feeling like we knew lots about the new bike from Beth! The store was hoping with activity. Now about the quality of the new bike: Trek Dual Sport is a wonderful upgrade from kids to small adult. My daughter (and myself) will love the new ride for years to come. Thanks Trek Bicycle Kingston!

Everything! Products and services are top notch!

Quality pruduct and experience employe

Very knowledgeable, helpful and positive staff.

Excellent customer service!!!

Very friendly and accommodating of a busy schedule.

Good quality bikes. Reasonable prices. Very knowledgeable and pleasant staff to assist with making appropriate bike selection.

Staff are very well informed about products and extremely helpful in finding the correct item for the client. Products live up to advertising and perform when used. I was impressed that the staff member remembered me though my last visit was a year ago. Very welcoming and friendly while very professional. thank you.

Excellent service & quality products! I brought my new bike in for service & I was thankful that they got me in and out in a reasonable time. Very impressed every time I go to this store. The staff are all friendly and helpful besides being knowledgeable about their products. When I have permission from my boss I’ll be back for some new items 😊

Friendly and helpful service. Really appreciated it.

Great service. Very friendly.

I came in with my broken bike pump. Service was the best!!!!!! He was so kind and professional, fixed my pump and even gave me a discount on the part. Very highly recommend!!

Great service, well organized, knowledgeable. Thanks

Staff are super kind and helpful. Service is always top shelf. I bought my first bike at Cyclepath 10 years ago, my second 7 years ago and have never had anything less than a 10/10 experience. Thanks!

Helpful staff.

Fast and effective service :)

Fantastic customer service and reasonable pricing. I’ll be back!

Friendly and knowledgeable staff!

Leanne was my salesperson and I can not say enough about how wonderful she is! Leanne also made my daughter feel very special and went the extra mile for her. This is my daughter's first Trek bike, it was a birthday present to her and when we went in to get her sized to the bike -- there was a bow and certificate on the bike -- plus a brand new water bottle.

I would recommend Leanne and the Trek Bicycle Kingston to anyone especially family and friends! The service is excellent and my daughter is over the moon with her bike and how fast she can ride now. Thank you Leanne for all your help and recommendations with everything!

Easy going, knowalagable, unrushed staff.

Coolest bikes!
Nicest people!
Such a happy environment :)

I have never been that into biking but I am working in a position where I need to bike a lot. I came into Trek looking for an entry-level hybrid bike and really had no knowledge of what I was purchasing. The Trek Kingston staff was absolutely lovely and I left with the perfect bike (FX1) and all the accessories I needed to ride safely while enjoying myself.

I have been biking all over Kingston for the last few days and could not be happier!

The staff are remarkable! Friendly, attentive and knowledgable. Great atmosphere.

Yes

Great customer service

Amazing people