Customer Testimonials

Your service is exceptional.

Everything was good. The stuff was friendly. I also liked no cost bike fitting, and promise of complimentary first service. Few shops do that.

Very professional

Fantastic service ... very, very reasonably priced ... my repair was a quick fix and there was zero attempt to upsell. Bought a helmet that I just love. I'll go nowhere else in Kingston.

Quality products, knowledgeable and friendly staff, great customer service!

Good service

The products offered have been curated so that only good quality products are offered. The staff are super knowledgeable, friendly and approachable - which makes it very comfortable for someone new to cycling to come in and ask questions, find the right product or bike service.

Friendly and helpful staff. Flexible hours. Clean and well laid out store.

Great knowledgeable staff. Always willing to help and accommodate. Thanks Trek Kingston staff.

The Staff is always helpful and very friendly. The products are good quality. I always enjoy stopping by. Thank you.

Very friendly service. You were happy to accept my clunker of a bike which I had been told at another shop was not worth fixing. Didn't do any unnecessary work which I appreciate

Great customer service and that Trek stands behind its products

Great service! Very accommodating when they can. Was coming from out of town and they squeezed me in. Very friendly!

Quality products. Excellent, friendly and organized staff.

Great assistance with selecting my new Ebike. Leanne guided me to a bike which is quite different from the one I thought I wanted and it has turned out to be absolutely perfect for me. A quality product and excellent service.

- Really like the bike
- staff very friendly, took the time to personally ensure the bike fit, all the extras were there, and to answer any questions.

Excellent service and great bikes!

Friendly, knowledgeable staff, great communication, builds and earns trust.

Personal, reliable, friendly service

Quick turn around, pleasant staff, and that you are still requiring masks (the reason you were my first choice).

Quality products and awesome staff

Friendly and fast service
Great gear recommendations

The staff are awesome

My wife Roberta and I thought the entire process, from our initial call to solicit advise and determine what bikes are best for us to picking up our bikes 14 months later, was simply outstanding. Service was second to none.

Beth was an absolute pleasure to work with and she made this experience a memorable one for us. She is a great listener, calm, courteous, professional, knowledgeable and very keen to make sure we were completely comfortable with our purchase.

Thank you Beth. Very much appreciated.

First name removed & Roberta

The staff at the Kingston store are phenomenal I have really enjoyed buying 3 previous bikes for family members there and now we are looking forward to buying a fourth. Everybody at the Kingston Trek store is friendly informative and obviously passionate about bikes. Frankly I just like hanging out in the store. I also love how covid safe it was and felt very comfortable coming inside with a mask on.

Service was outstanding!! Up front and no surprises!! Ready on time. Perfect way to run a business!!!

Leanne asked about my intended use for the bicycle and was able to fit me for one that would meet my needs. I took the bikes for test runs and they were FANTASTIC!

I have decided not to purchase a bike this year as we’re in the midst of renovations and if I purchase a new bike this year I’d need to have a secure shelter built for the bike.

My husband purchased y bike here and has been very happy with the bike and the service. It’s a great shop!

High quality bikes, great service.

Good selection and efficient knowledgeable staff.

Good customer service