Customer Testimonials
I had a defective tube that I ordered online from Trek. As a snowbird with time to go home nearing, I traveled from LaBelle to the nearest Trek store in Fort Myers to return the tube and purchase a new one so my bike could travel home. Jeff was very helpful by filling out the return on his computer and selling me a new tube.
Thanks for the great customer service.
Love the bike!! It’s lightweight and very comfortable.
The sales rep at the store (Ivan) was very helpful and kind
Quick and effective service!
Went in there to buy two bikes and the sales woman, and I think he might’ve been a technician. We’re both so helpful and narrowing down what I really needed for myself and when I was going to use the bikes for I would recommend the store to anybody I had a great experience.
Great shop!
Great staff too.
Took care of my seat issue.
I’ve had service done on my ancient Trek Antelope 830 and it runs very sweet!
From Chris Flower:
Great service from John.
Easy to make a appointment
Total satisfaction
The attentiveness and explanations provided by technician “First name removed”
I had a unique problem with a Saris bike rack. Even though I am from out of town, they got me fixed up, and back riding
Tech that offered to help me was very knowledgeable as well as personable and professional. Would highly recommend
Staff is knowledgeable and helpful
noticable change in the way shop handles customers ....j m.
Great staff and quick work. Thx
Your team was friendly and knowledgeable
Service is excellent!
While it took over 2 months for the repair of our 3 wheel electric trike, the issues were all resolved and we are happy with the results. Because it took so long, they kindly transported the bike to our home free of charge. The only suggestion I would make is that there be an improvement in their communication with the customer. Over a month went by with no word on the progress of the repair. I had to stop in to find out what was causing the delay. Other than that, we have been very happy with the service of our bike.
Generally,
It's the people who work at Trek... In this case "Alex" who always do everything they can to satisfy my needs and explain the solutions to me -be they engineering, mechanical, operations or supply chain.
Thanks TREK!!
Friendly and fast , knowledgeable
Quality bikes and responsive service.
Pretty much everything, beyond expectations.
The entire team was welcoming and friendly. I need to replace tire for my Trek bike. The team member came out of the back room with five differently priced tires most expensive 2x the price of the lowest. Was not pushy, but let me make the decision.
A good assortment of different riding bikes The staff is pleasant and knowledgeable to work with. They always educate you on their products
Cleaned the bike to look like new. Good people here.
The two who took care of me, did with a smile on their face and made my morning pleasant.
Store experience was great!
Helpful Staff!
Everybody there especially Jacob are a complete asset to your establishment I would highly recommend this store to anyone with any bike needs very courteous and very professional thank you Jacob!!!!
Excellent service - every time….
Fast service and vey helpful
Service technician was excellent, friendly, fixed the tire in 10 minutes so we did not have to leave the bike
Staff was friendly and very knowledgeable