Customer Testimonials
The customer service is very good. They explain the problem and the cost involved snd do a good through job. excellent!!
Good honest work
I’ve been visiting this store for years , always friendly staff and professional people, nice environment , thank you Ralph and Scott for all this years of great service
Great products, even better service!
Always easy and very fast service, no complaints at all!
Cris did a great tuneup on the Trek Domane I bought last October. He also installed a Garmin 840 and paired it with the bike. I learned a lot these past 2 hours reading the manual I downloaded- connected my phone, added emergency contacts, connected rear radar. More to learn.
Your staff (John) was excellent. He was informative although Trek advised him that i needed an additional part.
John communicated well and his service was excellent.
Mike and his team are great. I purchased a new Trek, rechargeable tire inflator.
Great addition to my repair kit!
Bikes are we’ll built
Service was friendly and quick
Very friendly customer service and his work and knowledge is just amazing and all for a fair price. I will always be your customer and I can really recommend this store to everyone, thank you again Mike.
Great mechanics didn’t perform unnecessary work that I thought I needed. Convenient location, and timely repair
Great advice snd service!
I can be assured that the products will be of high quality and readily available. Also, the service is friendly and professional.
Trek bicycle store is the only place I have gone in nearly 20 years for bikes and service!
Rafael was awesome first class service
Love my new bike!! Very helpful
Very efficient and prompt bike servicing! Very courteous and friendly personnel.
Thank you!
Everyone was friendly and helpful the only reason that I would not give a 10 is that one of the items I bought was marked 29.99 on package but I was charged 34.99. Not worth the gas to drive back. It's a 25 minute drive one way
Amazing manager and staff...spent a lot of time with us to make sure we understood different options, were able to try out several bikes. Super patient, informative
The service is always excellent. The techs know their business and are very fast. I previously wrote a similar positive message, but I also wrote a negative one regarding being able to have my bike picked up and delivered only two days per week (Mon and Wed). However, I received a direct call from the manager within an hour or so - a very impressive response! He corrected the information I was given in the past and assured me there were three levels of pick-up/drop-off service to accommodate anyone needing such service on days other than Monday and Wednesday. This was NOT what I was told when I visited the store recently, nor when I brought my bike in over a year ago. The manager personally corrected any misconception on my part and assured me that the service exists, even quoting prices based on distance from the store and a willingness to allow a mile or two over the 10-mile limit for the lowest price. A generous offer, but we probably live close to 4 miles from the shop, qualifying for a fairly low pick-up charge. Regardless, the manager's outreach was appreciated. Hence, I've changed my evaluation of the Estero store to a 10. Ken LaSorella
The guy was informative
Very friendly professional staff. They do excellent repair work and your bike comes back riding like a new one.
Great service department. I have the lifetime flat repair and have used it over 20 times. The staff get right on it and everyone is very friendly and helpful.
Chris is a gem
Service was quick, friendly and reliable.
Great quality products and the service is always professional and courteous.
Excellent service courteous and quick with repairing my flat tire. I would highly recommend the Trek bike
Great, really nice store and employees are very helpful.
Always the most helpful bike shop in Fort Myers!!