Customer Testimonials
Alex was very knowledgable and offered many ideas and thoughts on what bikes would work best for my wife and I....Never pushing...Just letting us decided on what bike with what he was offering.....
Visited (3) different stores and came back to Alex in North Naples Store
Excellent customer service
Friendly helpful and great place for bikes and accessories
Great guidance around what. Ike would be best for me. They were patient, shared information, and let me do a test ride. Everyone at the Naples Trek store were super helpful!
Always courteous and professional.
Friendly knowledgeable staff. My bike is like new.
Great service. Very happy with my purchase.
Had the inventory and service knowledge was great
Staff was supportive and helpful
They changed the tube on my front tire in record time. It would have taken us so much longer to change it out.
Appreciate that they didnt try to up-sell me. Truly hate that.
These guys were helpful, expedient and kind and took personal attention and helped me so quickly and kindly
Purchased the bikes on-line and picked up in store. A great experience.
Pete is the best, repairing an odometer that he doesn’t carry. Wonderful service, so I purchased a bike carrier while waiting. Prince of a guy, Pete
The service tech who fixed my bike tire also took the time to go over the prose and was very nice e
Service was thorough and friendly.
Great courteous service.
Always willing to help at reasonable prices
I had an issue with timing, but management quickly fixed the issue and repaired my bike. I'm grateful for the exceptional service
Very prompt with what I needed and able to get it done during their busy season.
Great service
service was great .
Friendly service and a non-crowded environment. However, I felt the cost of repairing a spoke on a wheel was overpriced at $37.44. A simple repair like that shouldn’t cost more than $10 to $15.
Trek was excellent, they had the right parts and repaired my wife’s bike quickly and reasonably. I will definitely return for all of our bicycle needs. Art
Friendly professional service
I had an emergency tire replacement and Jaden knocked off while I waited. Much appreciated 👍
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Fast personable service.
Great dealing with Tony. He is very knowledgeable and pleasant.
The team is very welcoming, answered all of our questions. Super Friendly environment! I have never had a bad experience with Trek and the staff.
You pick up the bike, fix it and return it. Easy! Although you are not fast. I had to call to ask if it was finished after a number of weeks.
Your customer service is fantastic!