Customer Testimonials
Friendly customer service and clear communication on work to be done and prices.
The staff at Trek are professional and know their craft very well!
They made a situation of wrong shoes and bike clips much easier for me!
I would recommend this store without hesitation!
A helpful and competent staff that want you to have many happy days enjoying the right bike.
Excellent service. Friendly employees
The service was great
Knowledgeable staff and very professional.
Excellent product excellent service. The up the work is very nice. Assisting you to talk you through with explain everything real night. I will go back there again and again.
I really enjoyed my experience there. Got well fitted bikes and have a 30 day trial period to confirm we purchased the perfect bicycles
Steve manager was very helpful with choosing right size bike for me and attentive to my needs.
I will be using his store for maintenance.
Fast and courteous people
The employee that I dealt with was very helpful when it came to ordering a new bike. Answered all my questions and worked with my availability for pick up.
The staff is very knowledgeable and got all my questions addressed and my bike back on the road.
Only bike shop in the area who could help me with the right rim tape when I needed it. Very friendly and helpful staff who were invested in getting me back on the road.
The wait time was short and they answered a few questions I had.
Great people and service! Thank you.
Rafe always is upbeat and knowledgeable. Takes care of us promptly.
Very courteous and knowledgeable.
We love this store, and we love our new bikes. Everyone is so helpful would not show anywhere else great people and quality Bikes!!!
Amazing service, great atmosphere, and very professional staff! Thank you so much for our awesome bike — we are so happy with it! Jeremy was the best and made the whole experience even better. Highly recommend Trek Bicycle Store of Pompano Beach!!!
Trek makes a fantastic product and the service was completed when they said it would be... friendly, helpful, knowledgeable staff.
John did a fantastic job changing out my stem, converting my tires to tubeless and tuning up my bike. His suggestions were spot on and his work was efficient and cost effective. I have already told my cycling friends about the service I received.
Nice people! Good products and service!
The staff in Naples store were very friendly and informative. They were the reason we bought a bike. I love the smooth operation of the bicycle and the lifetime warranty
Service
I was a walk in for service on a Sunday. So pleased to discover they could help immediately and were so very helpful! Love that it is a small family run business! I was also able to observe their interactions with two other customers and the extent of assistance, knowledge and patience was great!
Highly recommend them for all your cycling needs!
The gentleman that helped me was very friendly and very willing to help me find the bike that I was interested in.
The staff helped me find a great bike and encouraged me to take it for a ride around the neighborhood to really get a feel for it. They took the time to adjust everything so it fit me just right, which I really appreciated.
There was no pressure to buy, and they were honest about all my options—even mentioning alternatives online. I left feeling confident in my decision and with a bike I know I’ll enjoy for years to come.
Best service and friendly staff
repair rep was great, very efficient, nice job of explaining the repair
The best of the best service a to z thank you