Customer Testimonials
Bike is fantastic, service was great. Salesman, Tony, was very helpful.
Staff always accommodating and willing to help however possible. Especially appreciate help unloading and loading bike in SUV.
Very knowledgeable.
I went to the Trek Store in Ft Myers to replace my mountain bike chain. I also asked a question about my rear hitch mounted bike rack and my fear about being stop by the police and getting a fine because the rack and bike was blocking the view to the licence plate. The employee answered my question and the law only applies to the Licence plate FRAME, not the rack. Thanks so much for your advice!!!
Great service.
Friendly and energetic staff member greeted me and immediately started working on my repair job. Thought I'd be waiting a while but job was completed in about 10 minutes.
Thanks for keeping on the TRAILS this week.
Friendly and efficient service
Had a flat. Brought the bike in under the lifetime flat fix plan. New tube. In and out in 15 minutes. No charge. Thank you
I have bought 5 Trek bikes. The sales and service are the best.
The customer service and work on the bike was amazing. I got my bike feeling like new with the way it rides now. Plus I was able to get a discount on the installment of my new tires I bought for my bike. Rode like new
Fast service, great products and friendly sales associates!!!
Quality Bikes!!
The technician was very friendly, knowledgeable and easy to work with.
Fast and Friendly service
Tony, who sold me my bike was extremely knowledgeable. He was very patient answered all my questions and made an outstanding recommendation. To be honest with you if it wasn't for the fact that he was so patient and spent so much time with me, and if I hadn't felt he was so incredibly honest I probably wouldn't have bought the bike. It's very obvious that he's passionate about cycling, and was interested in making sure that as a I, as complete neophyte, would leave with a bicycle that was appropriate to me and that I would enjoy. He's really outstanding and I would recommend anyone considering purchasing a bicycle. Go see him.
Prompt service, expertise of staff and reasonable prices.
Very prompt and courteous service. Jacob helped me immediately on Monday morning.
employees are super
Every time I go to this location the people never cease to amaze me with their courteousness and their knowledge of their products.
Friendly, honest and very helpful. Told me over the phone what it would cost to put new tires on my bike and that is what it cost, was in and out with in 15-20 min. with new tires on my bike! Been on 3 rides since getting them done and love riding it! Thanks for bringing the kid back out in me!
Excellent customer interaction experience
Steve is always very helpful every time we go there.
Super courteous staff. Great customer service! The owner reaching out about my satisfaction for a simple sale AND to say thank you for the purchase! That shows the store has REAL class! That’s unheard of nowadays! Absolutely appreciated! I definitely recommend this store! Thanks again!
Fast and efficient service.
High quality products, built to last... Service always a pleasure.. You are always greeted and never feel rushed.. The service of the repair station is top notch!!!
The service was excellent. Very attentive and very polite.
Helpful sales staff. Good products.
Great timely service!
Very professional. Excellent customer service!
Our new Townie Gos are a perfect blend between an bike and a comfort bike