based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was wonderful. The team there is so friendly and helpful. Very grateful!
Service at the Trek bike shop of Naperville was outstanding ! I will definitely be recommending them to my friends and also going back myself as well !!
Sales and service personnel were very courteous and prompt in assisting with the purchase and loading of the bike.
Always friendly, courteous and very professional. Their work servicing and maintaining my bikes has been terrific since the day I bought them: 13,000 miles ago!
proactive and helpful
Friendly staff and a want to help the customer.
Fantastic service department is always a big help with maintenance and repair
Connor was excellent. Precise, clear, to the point on what bikes needed and what was completed
Mechanics very knowledgeable and helpful.
Helpful staff, good selection of products, large store has plenty of space for distancing.
Bike was quickly serviced. Friendly staff assisted me at drop off and pick up.
People working.
Very friendly and helpful.
Honest assessment of cause of flat tire.
Just got by bike back from annual service / tune up. Went riding the same day as the weather was perfect. The shifting was noticeably improved as compared to use before the service. I have always been impressed with the quality of service from the Downers Grove Trek store. In fact this store was recommended to me by my son that the quality of service was top notch. Has proved to be true time and time again.
Wide range of products of high quality
Excellent sales people.
Helpful, like the service department
Very nice staff and helpful as well. Fast lead time given current bike market!!
Sales Rep was knowledgeable and friendly. The website showed an accurate inventory and the transaction was quick and easy.
Polite, knowledgeable, and fast services!
Knowledgeable employees
Close to home
Reputable products
Very helpful service (way beyond what I would have reasonably expected) and nice broad product selection (bike clothing and accessories )
Excellent quick service. Courteous staff
Hey.... do sorry but i played 12 years of football so I don’t remember the couple guys who helped me but they were awesome.... Greg the owner is a great guy and he has some great peeps working for him
Trek of Naperville has an outstanding store manager (Sean), 1st class employees, and terrific service! I purchased a Trek bike a year ago and rode over 2,000 + miles so far. In the colder weather (snow and rain) I use my Saris trainer downstairs that I also purchased from Sean to stay in shape during all 12 months.
I appreciate the excellent team at Trek of Naperville!!
Keith Olson
Bolingbrook, IL
They took my order and sent it out quickly - I got the item the next day!
The expediency of their service, the team is always helpful.
Quick, easy, honest service. Topped off with a beautiful bicycle.
A quick and quality repair, excellent customer service
Service is ALWAYS Good!! They know how to do everything you could possibly need. I had shoes on order and they came in and I also needed another pair changed out. They were awesome in getting everything set up!!