based on 3383 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The wait for my FX3 was disappointing but your consistent communication was very helpful and thoughtful.
Excellent quality and service. Sean and his team are always friendly and helpful when I’m there. We have purchased six bikes from Sean and will continue to do business there because of the excellent customer service.
Great service as they fixed a flat tire while I waited. Appreciate the quick and efficient help.
sales team and shop expertise
Like the product, the assistant and location.
Great staff with great customer service! Always helpful and willing to go the extra mile!
Amazing service bright thoughtful and attentive technicians
Very knowledgeable staff.
Nice people, good service.
Excellent, very accommodating & profesional
Informative and friendly service. All my questions were answered and the associate helped me get my new bike into my SUV.
Trust is the most important element of the relationship with your bike shop. I have full trust in the team.
I'm the best
Quick. Reasonable price
Attentive associates, patient with my 10 year old daughter.
very professional
Great bikes and great service
Team member was thorough and patient explaining all the features of my Verge +2 bike.
Staff is great ! Very polite and informative
Friendly. Knowledgeable. Cost and timing as promised.
Fantastic service as always. I can personally confirm how awesome Trek’s warranty is. Believe me - if you buy a Trek and if the frame ever fails, they REALLY take care of you!
Excellent customer service
The staff was very friendly and helpful. I haven’t had a good chance to use my new bike yet but look forward to it.
New to biking and they helped me pick the perfect bike!
The team was super thorough in making a few changes to my bike as well as giving it a much needed tune up. Everything was explained to me prior to the work. I was very happy to see the work that had been done on it and I'm excited to get back to riding.
I wasn’t happy with the service I received on my Trek. The shifting issue that developed was still there when the bike came back. I was told in no uncertain terms that it’s adjusted properly. It shifted fine for the first 15 years I drove it. I do t know why it can’t be adjusted to shift the way it did earlier.
The two times that I have visited the store they were experiencing issues with their computers and payment system. This was a minor inconvenience because of the slow down. I had also received conflicting information about my order. When I called the store about ordering a new bike I was told a 10% down payment was required but in the store I was asked for a $100 down payment. The delivery dates also conflicted eachother instore vs. the phone call. Lastly, when I made the downpayment I only received a paper receipt of the $100. I was hoping for more of a confirmation that I had just ordered a new bike. I left the store with little confidence that I had actually ordered a new bike.
Friendly knowledgeable team. Link with email confirmation from Trek around purchase along with serial number registration.
It took almost 9 months to receive my sons bike and when I did, the service person putting on the water bottle holder broke the mail. Now I have to bring the bike back and have that fixed. Terrible. He didn’t even offer anything except for me to be inconvenienced and bring it back. After spending over $700 on a bike. Next time I’ll go to another brand
Greg N. of the Downers Grove store was super amazing making sure all essentials ordered were in perfect working order down to the proper helmet size and the hieght of the seat, I highly recommend anyone interested in riding for sport or leisure stop by the Downers Grove location for Superior service , they're professional service gave me confidence in the bike and equipment and and the service to keep me riding! Thank you Greg for an exceptional purchase experience.