based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Relaxed store environment, extremely knowledgeable product support, bicycle was ready for pickup, well assembled. I was offered assistance with loading into my vehicle.
Great friendly service
Fast service on the bike and decent prices!
Great staff and products!
They seemed really knowledgeable about my daughter's bike and were able to repair it in a reasonable amount of time.
Everything
Friendly sales and service.
Very knowledgeable and helpful staff!
Friendly service. Great bike selection.
I think the service shop is the best in the area. I had a Giant trail bike that needed work. The department had on staff a mechanic who knew the bike and fixed it better than new, IMHO.
Great quality products and service!!
Very strong customer service. Plus fast service.
Friendly informative service. Willing to answer all my questions.
The guys at the store are very friendly and helpful.
My front wheel is true like 2+2=4.
The customer service and quick turnaround were great.
I trusted and thought that you provide the customers with accurate and correct recommendation of right tire I needed. As it turned out, I was sold totally wrong tire for my bicycle.
My expectations were to high and I was very disappointed. It will not happen again.
Communicate better when there is a problem with an order instead of changing it the day I'm supposed to pick it up then add more time on something I didn't order in the 1st place. I don't feel that I was compensated for my inconvenience. But money is expected on delivery.
Trek had what I needed in stocks and the team was very customer friendly.
Top notch service and bikes!
Fast service and staff is always so welcoming and friendly!
Great service, Conner went above and beyond to get my bike working!
Mad props to the mechanic who decided to order three 155mm x 20mm Domane SL/SLR seat masts. I needed one and you folks had it when others didn't! My now-no-longer-overextended legs thank you!
Great warranty and service. Love my speed concept.
Very timely on repairs
Communication system was disappointing as was communication, in general.
Ordered many months ago with the understanding that delays should be expected...no problem...Was told end of April, maybe May? Just picked up about three weeks ago (late-September).
To be honest, there was a time that I forgot I ordered it! No way I remembered the model.
On a positive note, the bike itself seems fine. Short season this year, but looking forward to some spring road trips.
BD
Great service!! Thank you
The customer service.
I haven't ridden the bike yet but the service process was excellent ,I am a little concerned that the tech mentioned he would have changed a part under warranty but the piece wouldn't be available until 2022. I appreciate the current circumstances but trust that if the issue isn't resolved as it should be that the warranty option will extend
Service is quick. You don't try to sell me things I don't need.
Everything was good, we bought a bike for my son, I wish the store was bigger to accommodate bigger selection of bikes!